Question 1

Which of the following statements would a proponent of management by objectives likely make?

Accepted Answer

A)  Top management is best qualified to set the organization's overall goals. 
B)  When all is said and done, employees must motivate themselves. 
C)  Most employees are motivated more by pay than by recognition. 
D)  In order to achieve important goals, managers must rely more on helping employees rather than coaching them. 
A)  Top management is best qualified to set the organization's overall goals. 
B)  When all is said and done, employees must motivate themselves. 
C)  Most employees are motivated more by pay than by recognition. 
D)  In order to achieve important goals, managers must rely more on helping employees rather than coaching them.

Question 2

A problem with equity judgments is that employees often ________ their own contributions to the success of a business.

Accepted Answer

A)  overestimate 
B)  refuse to consider 
C)  do not care about 
D)  are unaware of 
A)  overestimate 
B)  refuse to consider 
C)  do not care about 
D)  are unaware of

Question 3

Regardless of cultural background, most employees respond the same way to motivational approaches.

Accepted Answer

A) True 
 B)False

Question 4

Theory Y managers would

Accepted Answer

A)  rely on monetary rewards to motivate employees. 
B)  assume that most employees dislike their jobs. 
C)  have confidence in the ability of employees to solve problems that arise during work. 
D)  believe that job enrichment would be an ineffective way to improve motivation because it focuses too much on job content and not enough on working conditions. 
A)  rely on monetary rewards to motivate employees. 
B)  assume that most employees dislike their jobs. 
C)  have confidence in the ability of employees to solve problems that arise during work. 
D)  believe that job enrichment would be an ineffective way to improve motivation because it focuses too much on job content and not enough on working conditions.

Question 5

Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.

Accepted Answer

A) True 
 B)False

Question 6

Gen Xers, Millennials, and Gen Zers often expect change and may find the lack of change questionable.

Accepted Answer

A) True 
 B)False

Question 7

At Five Star Vehicles, employees are grouped into teams. Each team is responsible for assembling an entire automobile. Five Star gives each team freedom and flexibility to decide how to divide up the work. The company keeps the employees informed about how their cars are selling, and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires. Five Star Vehicles is using a strategy of

Accepted Answer

A)  job enrichment. 
B)  holistic assembly. 
C)  unitary motivation. 
D)  supportive analysis. 
A)  job enrichment. 
B)  holistic assembly. 
C)  unitary motivation. 
D)  supportive analysis.

Question 8

One of the elements essential to Frederick Taylor's approach to improving worker productivity was

Accepted Answer

A)  teamwork. 
B)  a hierarchy of needs. 
C)  rules of work. 
D)  open communication. 
A)  teamwork. 
B)  a hierarchy of needs. 
C)  rules of work. 
D)  open communication.

Question 9

Ari is president and CEO of Bigbux Bank. Recently, he has sought to encourage more open two-way communication among the bank's employees and managers. One of the most important things Ari can do to achieve this goal is to become a good listener.

Accepted Answer

A) True 
 B)False

Question 10

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Accepted Answer

A) True 
 B)False

Question 11

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

Accepted Answer

A) True 
 B)False

Question 12

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Accepted Answer

A) True 
 B)False

Question 13

Job enrichment is based on Herzberg's higher motivators, such as responsibility, achievement, and recognition.

Accepted Answer

A) True 
 B)False

Question 14

One implication of goal-setting theory is that goals should be

Accepted Answer

A)  set by top management. 
B)  relatively easy to achieve. 
C)  set at a level that slightly exceeds the ability of employees to achieve them. 
D)  set through a process that involves all persons responsible for formulating and implementing the goals. 
A)  set by top management. 
B)  relatively easy to achieve. 
C)  set at a level that slightly exceeds the ability of employees to achieve them. 
D)  set through a process that involves all persons responsible for formulating and implementing the goals.

Question 15

Paul Blocker is the offensive line coach for a university football team. He wants his players to report to fall practice in good shape. Coach has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer. He knows his players hate running wind sprints so to encourage them to work out during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is consistent with

Accepted Answer

A)  expectancy theory. 
B)  assessment theory. 
C)  scientific management. 
D)  the autonomous feedback principle. 
A)  expectancy theory. 
B)  assessment theory. 
C)  scientific management. 
D)  the autonomous feedback principle.

Question 16

According to the principles of scientific management, the best way to improve productivity is to

Accepted Answer

A)  give employees greater recognition for their efforts. 
B)  establish open two-way communications among all of the organization's employees and managers. 
C)  use time-motion studies to find the best method of doing each job, then teach those methods to employees. 
D)  use job rotation and job enlargement to make work more interesting and challenging. 
A)  give employees greater recognition for their efforts. 
B)  establish open two-way communications among all of the organization's employees and managers. 
C)  use time-motion studies to find the best method of doing each job, then teach those methods to employees. 
D)  use job rotation and job enlargement to make work more interesting and challenging.

Question 17

Colin successfully finished a challenging assignment given to him by his supervisor. This feeling of accomplishment and satisfaction Colin experienced is an example of an extrinsic reward.

Accepted Answer

A) True 
 B)False

Question 18

When unhappy employees leave a company, the firm normally ends up benefiting financially.

Accepted Answer

A) True 
 B)False

Question 19

Maslow placed ________ needs at the highest level of his hierarchy.

Accepted Answer

A)  self-actualization 
B)  esteem 
C)  deferred 
D)  social 
A)  self-actualization 
B)  esteem 
C)  deferred 
D)  social

Question 20

Maslow called the needs people have for security at work and at home

Accepted Answer

A)  physiological needs. 
B)  stability needs. 
C)  insurance needs. 
D)  safety needs. 
A)  physiological needs. 
B)  stability needs. 
C)  insurance needs. 
D)  safety needs.

Exam 10: Motivating Employees

Which of the following statements would a proponent of management by objectives likely make?

A problem with equity judgments is that employees often ________ their own contributions to the success of a business.

Regardless of cultural background, most employees respond the same way to motivational approaches.

Theory Y managers would

Feedback enhances worker motivation by giving employees a feeling of achievement and recognition.

Gen Xers, Millennials, and Gen Zers often expect change and may find the lack of change questionable.

One of the elements essential to Frederick Taylor's approach to improving worker productivity was

Ari is president and CEO of Bigbux Bank. Recently, he has sought to encourage more open two-way communication among the bank's employees and managers. One of the most important things Ari can do to achieve this goal is to become a good listener.

Job simplification is an effective strategy for managers who want to achieve job enrichment.

One of the original objectives of the Hawthorne studies was to determine the degree of lighting needed in the workplace to enable employees to achieve optimum productivity.

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Job enrichment is based on Herzberg's higher motivators, such as responsibility, achievement, and recognition.

One implication of goal-setting theory is that goals should be

According to the principles of scientific management, the best way to improve productivity is to

Colin successfully finished a challenging assignment given to him by his supervisor. This feeling of accomplishment and satisfaction Colin experienced is an example of an extrinsic reward.

When unhappy employees leave a company, the firm normally ends up benefiting financially.

Maslow placed ________ needs at the highest level of his hierarchy.

Maslow called the needs people have for security at work and at home

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Working Within the Legal Environment

Using Technology to Manage Information

Managing Risk

Managing Personal Finances

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