Exam 10: Motivating Employees

Evan, a manager at a department store, believes most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Evan's views are consistent with ________ management.

While Maslow's research categorized a person's needs in terms of higher-order and lower-order needs, Herzberg's research recognized that

________ emphasizes motivating the worker through the characteristics of the job itself.

Management by objectives (MBO) is a goal-setting theory model that sets goals by getting all employees active in the goal formulation process, committing employees to meeting the goals, and then monitoring performance.

According to Maslow, if you have a self-esteem problem, you probably will not be able to concern yourself with developing to your fullest potential.

Theory Y managers are likely to use empowerment to motivate employees.

When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is

Douglas McGregor described two very different sets of managerial attitudes about employees, which he called

High-context cultures tend to jump right in and get work done without worrying about developing close work relationships.

Members of Generation X tend to be more independent and need less feedback than members of older generations.

Based on Herzberg's theory of motivators, job enrichment will motivate employees to satisfy higher-order needs.

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

When studying the differences in generations, it is fair to say that many ideas that each group shares result from common experiences during the first 10 years of life.

A major problem with the MBO approach is that it provides no way for employees to provide input into the goal-setting process.

The tendency for people to behave differently when they know they are being studied is known as the

Herzberg's research focused on determining which management style achieved the highest level of worker motivation.

Rewards that come from someone else in recognition of good work are ________ rewards.

Referring to Maslow's Hierarchy of Needs Theory, one would agree that U.S. workers are more often interested in satisfying their physiological and safety needs, as opposed to their self-esteem needs.

Three elements were basic to Taylor's approach: time, methods, and rules of work.

________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.