Exam 10: Motivating Employees

As a group, Millennials tend to be

Selena works in the kitchen at a large hotel and ballroom. Early in her career, she dreamed of becoming head pastry chef, but now she is not sure that this is how she would like to spend her working career. Her current supervisor, James, does not believe in breaks. And he stands next to her while he tells her exactly how to roll out the bread dough and ice cakes. It's as if she never learned these basic skills in culinary school! Just this morning, he barked loudly from the other side of the room, "You should be able to ice five cupcakes in a minute! Time yourself!" Frederick Taylor would have approved of James' philosophy.

According to ________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Felicia is a credit department manager for Five Star Vehicles. Hugo is a new employee in her department. While he has been learning his job, Felicia has given him guidance by offering advice, encouragement, and instructions. However, she is careful to let Hugo do the actual work, even if he struggles a bit. Felicia's approach to getting Hugo up to speed indicates that she is

Employees will perceive that their opinions are more valued if

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

Gen Zers grew up post-9/11, in the wake of the Great Recession, and amid countless reports of school violence.

Elton Mayo's researchers concluded that worker motivation improved when managers listened to worker's ideas and suggestions.

Nash works for a landscaping business. His employer asked if he could work overtime this weekend to finish a job for a significant client. According to expectancy theory, Nash will want to compare the compensation or other rewards offered by his employer to the extra effort involved before he decides whether to agree to the job.

The Hawthorne studies were conducted by ________ and his colleagues from Harvard University.

Which of the following statements about worker motivation is most consistent with the findings of the Hawthorne studies?

As indicated in the Connecting Through Social Media box, though Millennials seek and expect feedback, today's workplace does not accommodate a culture focused on shared appreciation among coworkers. Feedback is only given from employees' direct superiors.

Progressive managers are rewarding good work in all kinds of ways including more vacation days, thank-you events, and just letting everyone know when someone does a good job.

Peyton is disappointed with the effort his employees are putting forth. According to expectancy theory, Peyton could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Feedback helps enrich a job by satisfying an employee's esteem needs.

Dr. Nielsen, a Fairview University psychology professor, is planning a study of the factors that affect the motivation of employees. Dr. Nielsen is concerned that the results of his experiments may be misleading because employees in an experimental group tend to behave differently when they know they are being studied. This concern shows that Dr. Nielsen is aware of the

Collier Chemicals has redesigned many jobs to make the work more interesting and challenging for its employees. The company encourages its employees to further their education by reimbursing them up to $7,500 per year for tuition and related expenses. Collier also recognizes employee achievements at an annual company picnic each June and a company holiday party each December. Talented employees are given promotions and added responsibilities. These policies suggest that management at Collier Chemicals is using the findings of

Douglas McGregor observed that all managers tend to share common assumptions about employees.

The Hawthorne studies found that employees in the experimental group

Herzberg found that the sense of achievement employees experienced when they performed their jobs was an important motivator.