Question 1

The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

Accepted Answer

A) True 
 B)False

Question 2

As a group, Millennials tend to be impatient, skeptical, and image driven.

Accepted Answer

A) True 
 B)False

Question 3

According to Maslow, a higher-order need

Accepted Answer

A)  always provides greater motivation than a lower-order need. 
B)  never provides as much motivation as a lower-order need. 
C)  becomes a source of motivation after lower-order needs are satisfied. 
D)  contributes directly to the physical survival of the individual. 
A)  always provides greater motivation than a lower-order need. 
B)  never provides as much motivation as a lower-order need. 
C)  becomes a source of motivation after lower-order needs are satisfied. 
D)  contributes directly to the physical survival of the individual.

Question 4

Although Elton Mayo originally intended to collect data for a traditional scientific management study, his breakthrough research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

Accepted Answer

A) True 
 B)False

Question 5

Mariana works for a large pharmaceutical company. Last week she visited with an advisor at the nearby university because her employer encourages workers to continue their education. The company even gives employees time off to go to academic-related appointments during regularly scheduled work hours. One would assume that management at Mariana's company values the results of the Hawthorne studies, more so than traditional scientific management principles.

Accepted Answer

A) True 
 B)False

Question 6

According to equity theory, what are employees most likely to ask?

Accepted Answer

A)  How hard is the task? 
B)  If I accomplish the task, what's my reward? 
C)  If I do a good job, will it be worth it? What is fair? 
D)  Is my boss too autocratic? 
A)  How hard is the task? 
B)  If I accomplish the task, what's my reward? 
C)  If I do a good job, will it be worth it? What is fair? 
D)  Is my boss too autocratic?

Question 7

Which of the following is a characteristic of Type J management?

Accepted Answer

A)  lifetime employment 
B)  individual decision making 
C)  rapid evaluation and promotion of employees 
D)  individual responsibility 
A)  lifetime employment 
B)  individual decision making 
C)  rapid evaluation and promotion of employees 
D)  individual responsibility

Question 8

Ronald, the CEO of Extel Micro-a technology provider with 17,000 employees-answers his own phone and takes calls from employees of all levels. He actually loves to hear about what employees think the company is doing right and what they could be doing better. Ronald is building teamwork by

Accepted Answer

A)  creating an organizational culture that rewards listening. 
B)  rewarding employees with cash bonuses for good ideas. 
C)  giving high performers separate perks they value. 
D)  bolstering employee fairness. 
A)  creating an organizational culture that rewards listening. 
B)  rewarding employees with cash bonuses for good ideas. 
C)  giving high performers separate perks they value. 
D)  bolstering employee fairness.

Question 9

To be competitive, ________ recommended that American firms adopt a new management style that was a hybrid of the approaches used by Japanese firms and those used by American firms called ________.

Accepted Answer

A)  Mi Yurchishin, Theory X 
B)  Akiko Animoto, Theory Z 
C)  William Ouchi, Theory Z 
D)  Sam Hyakowa, Theory Y 
A)  Mi Yurchishin, Theory X 
B)  Akiko Animoto, Theory Z 
C)  William Ouchi, Theory Z 
D)  Sam Hyakowa, Theory Y

Question 10

Management at the local Leaves of Green restaurant is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker. The key benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

Accepted Answer

A) True 
 B)False

Question 11

Robert is a talented guitarist and has won a number of awards. However, he still practices at least two hours a day to reach his highest potential. Robert is motivated by self-actualization needs.

Accepted Answer

A) True 
 B)False

Question 12

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Accepted Answer

The Hawthorne studies began as typical s

Question 13

Elsa's manager is relieved when he sees her coming through the front door each morning. He knows that the day's tasks will not need to be adjusted. Elsa's work productivity and performance on the job are very good. Recently, however, her ability to get to work on time has affected her job performance. He has documented a number of unrelated health issues that have prevented Elsa from being at work on time. Which of the following views would Maslow likely share with Elsa's supervisor?

Accepted Answer

A)  A lack of socialization on the job may increase an employee's health-related issues. 
B)  Self-actualization needs are not being met by this employer. 
C)  Hygiene factors such as good pay are obviously not present through this employer. 
D)  Lower-order needs such as physiological needs must be met before higher-order needs. 
A)  A lack of socialization on the job may increase an employee's health-related issues. 
B)  Self-actualization needs are not being met by this employer. 
C)  Hygiene factors such as good pay are obviously not present through this employer. 
D)  Lower-order needs such as physiological needs must be met before higher-order needs.

Question 14

The Hawthorne studies concluded that worker motivation

Accepted Answer

A)  increased when managers applied the scientific management approach. 
B)  was most affected by monetary incentives. 
C)  improved when employees felt like their ideas were respected. 
D)  was mainly determined by physical working conditions such as lighting, temperature, and humidity. 
A)  increased when managers applied the scientific management approach. 
B)  was most affected by monetary incentives. 
C)  improved when employees felt like their ideas were respected. 
D)  was mainly determined by physical working conditions such as lighting, temperature, and humidity.

Question 15

Extrinsic rewards are those that are given to a person by someone else.

Accepted Answer

A) True 
 B)False

Question 16

Maslow was mainly concerned with explaining how

Accepted Answer

A)  jobs could be broken down into very simple tasks that could be performed by unskilled employees. 
B)  human motivation was related to a hierarchy of needs. 
C)  managerial assumptions about employees affected their style of management. 
D)  to achieve open two-way communication within an organization. 
A)  jobs could be broken down into very simple tasks that could be performed by unskilled employees. 
B)  human motivation was related to a hierarchy of needs. 
C)  managerial assumptions about employees affected their style of management. 
D)  to achieve open two-way communication within an organization.

Question 17

Jackie is creative and intelligent. She prefers to work on her own and on challenging projects. Jackie would be most effective when working for a Theory X manager.

Accepted Answer

A) True 
 B)False

Question 18

For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

Accepted Answer

A) True 
 B)False

Question 19

Open communication is a verbal strategy. It does not involve listening.

Accepted Answer

A) True 
 B)False

Question 20

In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the category of

Accepted Answer

A)  social needs. 
B)  esteem needs. 
C)  primal needs. 
D)  self-actualization needs. 
A)  social needs. 
B)  esteem needs. 
C)  primal needs. 
D)  self-actualization needs.

Exam 10: Motivating Employees

The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

As a group, Millennials tend to be impatient, skeptical, and image driven.

According to Maslow, a higher-order need

Although Elton Mayo originally intended to collect data for a traditional scientific management study, his breakthrough research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

According to equity theory, what are employees most likely to ask?

Which of the following is a characteristic of Type J management?

Ronald, the CEO of Extel Micro-a technology provider with 17,000 employees-answers his own phone and takes calls from employees of all levels. He actually loves to hear about what employees think the company is doing right and what they could be doing better. Ronald is building teamwork by

To be competitive, ________ recommended that American firms adopt a new management style that was a hybrid of the approaches used by Japanese firms and those used by American firms called ________.

Management at the local Leaves of Green restaurant is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker. The key benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

Robert is a talented guitarist and has won a number of awards. However, he still practices at least two hours a day to reach his highest potential. Robert is motivated by self-actualization needs.

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

The Hawthorne studies concluded that worker motivation

Extrinsic rewards are those that are given to a person by someone else.

Maslow was mainly concerned with explaining how

Jackie is creative and intelligent. She prefers to work on her own and on challenging projects. Jackie would be most effective when working for a Theory X manager.

For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

Open communication is a verbal strategy. It does not involve listening.

In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the category of

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Working Within the Legal Environment

Using Technology to Manage Information

Managing Risk

Managing Personal Finances

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To be competitive, recommended that American firms adopt a new management style that was a hybrid of the approaches used by Japanese firms and those used by American firms called .