Question 1

Which of the following practices would fail to result in more open communication?

Accepted Answer

A)  provide opportunities such as company picnics and open lunch rooms that promote active communication among employees and management 
B)  develop opportunities for employees to offer open-ended responses to internal surveys 
C)  provide the opportunity for exit interviews when employees leave or are discharged 
D)  provide training for improving listening skills 
A)  provide opportunities such as company picnics and open lunch rooms that promote active communication among employees and management 
B)  develop opportunities for employees to offer open-ended responses to internal surveys 
C)  provide the opportunity for exit interviews when employees leave or are discharged 
D)  provide training for improving listening skills

Question 2

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

Accepted Answer

A) True 
 B)False

Question 3

The goal of William Ouchi was to develop a modified business culture that blends the best of Type J with the best of Type A.

Accepted Answer

A) True 
 B)False

Question 4

Inequity in the workplace is likely to result in

Accepted Answer

A)  arguments between managers and employees. 
B)  higher morale. 
C)  lower productivity and reduced quality. 
D)  greater worker empowerment. 
A)  arguments between managers and employees. 
B)  higher morale. 
C)  lower productivity and reduced quality. 
D)  greater worker empowerment.

Question 5

Until a recent incident, Elizabeth had always been very pleased with her part-time job at a local convenience store. During one of her shifts, the store was burglarized. Although no one was hurt, Elizabeth now feels anxious and fearful during her late-night shift. She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting. Management needs to be aware of Elizabeth's unmet ________ needs.

Accepted Answer

A)  esteem 
B)  self-actualization 
C)  physiological 
D)  safety 
A)  esteem 
B)  self-actualization 
C)  physiological 
D)  safety

Question 6

According to expectancy theory, worker motivation almost always increases when employees are assigned a very challenging task.

Accepted Answer

A) True 
 B)False

Question 7

Herzberg found that factors that provided the highest level of motivation were mostly associated with

Accepted Answer

A)  job content. 
B)  level of pay. 
C)  general working conditions. 
D)  the style of management. 
A)  job content. 
B)  level of pay. 
C)  general working conditions. 
D)  the style of management.

Question 8

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is the best description of how scientific management viewed employees?

Accepted Answer

A)  Employees are like machines that must be properly programmed. 
B)  Most employees are creative and intelligent individuals who should be given a great deal of freedom and flexibility in how they perform their jobs. 
C)  Employees will only exert their maximum effort if they believe that their goals are attainable. 
D)  Employees are individuals who do not respond in the same way to a particular management style. 
A)  Employees are like machines that must be properly programmed. 
B)  Most employees are creative and intelligent individuals who should be given a great deal of freedom and flexibility in how they perform their jobs. 
C)  Employees will only exert their maximum effort if they believe that their goals are attainable. 
D)  Employees are individuals who do not respond in the same way to a particular management style.

Question 10

It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.

Accepted Answer

A) True 
 B)False

Question 11

Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment, as opposed to simplifying the job.

Accepted Answer

A) True 
 B)False

Question 12

At Upper Limits International, management's expectation for employee creativity is high and employees tend to work with little direct supervision since employees are considered trustworthy and committed. The management at Upper Limits reflects ________ attitudes about employees.

Accepted Answer

A)  Theory C 
B)  Theory D 
C)  Theory X 
D)  Theory Y 
A)  Theory C 
B)  Theory D 
C)  Theory X 
D)  Theory Y

Question 13

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Accepted Answer

A) True 
 B)False

Question 14

Management by objectives is most effective in organizations that

Accepted Answer

A)  are relatively stable. 
B)  are faced with rapidly changing conditions. 
C)  rely heavily on the principles of scientific management. 
D)  are subject to extensive government regulation. 
A)  are relatively stable. 
B)  are faced with rapidly changing conditions. 
C)  rely heavily on the principles of scientific management. 
D)  are subject to extensive government regulation.

Question 15

Herzberg's findings suggest that Green Goddess, a small lawncare chain, can help workers satisfy higher-order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

Accepted Answer

A) True 
 B)False

Question 16

An important criterion that helps to determine the type of management style (Type A, J, or Z) that works best for firms is

Accepted Answer

A)  the education level of the workforce. 
B)  the marital and family status of the workforce. 
C)  the general culture of the firm. 
D)  the number of managers vs. the number of employees in the firm. 
A)  the education level of the workforce. 
B)  the marital and family status of the workforce. 
C)  the general culture of the firm. 
D)  the number of managers vs. the number of employees in the firm.

Question 17

Job simplification is an extension of the ideas of Frederick Herzberg.

Accepted Answer

A) True 
 B)False

Question 18

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Accepted Answer

A) True 
 B)False

Question 19

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Accepted Answer

A) True 
 B)False

Question 20

Leighton has been an assistant at Security Financial for more than 14 years. She earns a good salary and has made friends at work, but she has been passed over for promotion twice and feels that no one appreciates her abilities and skills. Leighton is concerned with satisfying her

Accepted Answer

A)  physiological needs. 
B)  social needs. 
C)  safety needs. 
D)  esteem needs. 
A)  physiological needs. 
B)  social needs. 
C)  safety needs. 
D)  esteem needs.

Exam 10: Motivating Employees

Which of the following practices would fail to result in more open communication?

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

The goal of William Ouchi was to develop a modified business culture that blends the best of Type J with the best of Type A.

Inequity in the workplace is likely to result in

According to expectancy theory, worker motivation almost always increases when employees are assigned a very challenging task.

Herzberg found that factors that provided the highest level of motivation were mostly associated with

Maslow referred to the needs people had for recognition and acknowledgement from others as esteem needs.

Which of the following statements is the best description of how scientific management viewed employees?

It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.

Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment, as opposed to simplifying the job.

At Upper Limits International, management's expectation for employee creativity is high and employees tend to work with little direct supervision since employees are considered trustworthy and committed. The management at Upper Limits reflects ________ attitudes about employees.

Scientific management became the dominant strategy for improving productivity during the early 1900s.

Management by objectives is most effective in organizations that

Herzberg's findings suggest that Green Goddess, a small lawncare chain, can help workers satisfy higher-order needs by identifying those things that motivate (inspire) them to work at their fullest potential.

An important criterion that helps to determine the type of management style (Type A, J, or Z) that works best for firms is

Job simplification is an extension of the ideas of Frederick Herzberg.

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

If you want to understand what motivates Gen X workers, it might be a good idea to study the personal experiences that this group shared, such as stay-at-home moms and dads that worked very steady nine-to-five jobs, with hardly any fear of layoffs.

Leighton has been an assistant at Security Financial for more than 14 years. She earns a good salary and has made friends at work, but she has been passed over for promotion twice and feels that no one appreciates her abilities and skills. Leighton is concerned with satisfying her

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Working Within the Legal Environment

Using Technology to Manage Information

Managing Risk

Managing Personal Finances

Filters