Exam 10: Motivating Employees

It may be difficult to utilize the management by objectives (MBO) model when employees have not agreed upon the goals set by top management.

As a human resources manager for your company, you are looking for ways to motivate employees to favor your company over competitors. The company cannot afford to offer a wide array of benefits, but you are confident that if you survey employees and provide them the opportunity to vote on the benefits that are most important to them, they will see this as a fair and equitable way to operate.

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to

Equity judgments are based on

Frank and Lillian Gilbreth developed the principle of ________, which said that every job could be broken down into a series of elementary motions.

________ used the terms Theory X and Theory Y to describe different attitudes managers have about employees.

Ray, the CEO of McNealy Metals, often brags that his company offers the highest salaries in the industry, has excellent working conditions, and has clear and consistent company policies. At the same time, though, he admits his workforce is not highly motivated. Herzberg's research suggests that McNealy Metals is having difficulty motivating its employees because it focuses on

According to the box, "Three Cheers for Peers!" which generation has changed communication in the modern workplace with their need for public recognition?

According to goal-setting theory, in order for goals to enhance motivation and performance they must be

Which of the following practices would be most consistent with the views of scientific management?

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as

Maslow classified the needs for basic items such as food, water, and shelter as

Which of the following problems would indicate that a manager failed to apply the basic concepts of expectancy theory?

Ouchi's Theory Z is a blend of Type A and Type J business cultures.

Millennials tend to be adaptable, tech savvy, and tolerant.

At Sorenson Staples, employees working at the company's headquarters do not expect to necessarily sit at the same desk every day. They may decide to situate in a projection room, in a temporary soundproof room, or in one of several lounge areas in the building. They may locate next to someone outside of their functional area. Sorenson management believes that breaking down barriers fosters more communication and innovation, and makes jobs more interesting.

At Ragtime Resale Shop, manager Lucinda doesn't waste any time thinking about whether the employees on her shift get breaks at reasonable times. In fact, she claims she is hard pressed to determine which one has "worked hard enough" to even deserve a break. Earlier today, Lucinda remarked, "I've never met anyone who likes this job! They're only biding their time and here for the money." Lucinda's managerial style would be classified as

Gen Xers are difficult to motivate because they lack ambition.

The characteristic of work that is concerned with the amount of direct and clear information employees receive about performance is called

Sheldon has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Sheldon has about his efforts is his ________ reward.