Question 1

Customer service and employee satisfaction are negatively correlated.

Accepted Answer

A) True 
 B)False

Question 2

Employee training does six important things that include

Accepted Answer

A)  building skills and raising morale. 
B)  cutting avoidable turnover and absenteeism. 
C)  raising loyalty and reducing mistakes. 
D)  increasing productivity. 
E)  all of these. 
A)  building skills and raising morale. 
B)  cutting avoidable turnover and absenteeism. 
C)  raising loyalty and reducing mistakes. 
D)  increasing productivity. 
E)  all of these.

Question 3

In How to Win Friends and Influence People, Dale Carnegie prescribed all of the following principles EXCEPT

Accepted Answer

A)  showing interest in others. 
B)  not being a complainer. 
C)  studying psychology. 
D)  remembering people's names. 
E)  helping people feel important. 
A)  showing interest in others. 
B)  not being a complainer. 
C)  studying psychology. 
D)  remembering people's names. 
E)  helping people feel important.

Question 4

In the context of the basic beliefs about people, if we assume that people are basically good, ________.

Accepted Answer

A)  we can believe that misbehavior is a manifestation of character 
B)  we can believe that misbehavior is a reactive response 
C)  we will search for causes of misbehavior in nature 
D)  we are prone to assume that misbehavior is something within a person that cannot be altered directly 
A)  we can believe that misbehavior is a manifestation of character 
B)  we can believe that misbehavior is a reactive response 
C)  we will search for causes of misbehavior in nature 
D)  we are prone to assume that misbehavior is something within a person that cannot be altered directly

Question 5

Treating people as ends rather than means is an anti-humanistic view.

Accepted Answer

A) True 
 B)False

Question 6

In the context of raising employee morale, which of the following positively affects employee satisfaction and job performance?

Accepted Answer

A)  Directing employees to adopt a standardized work method 
B)  Providing training exclusively to new employees 
C)  Increasing the number of hierarchical levels 
D)  Soliciting and utilizing direct feedback from users 
A)  Directing employees to adopt a standardized work method 
B)  Providing training exclusively to new employees 
C)  Increasing the number of hierarchical levels 
D)  Soliciting and utilizing direct feedback from users

Question 7

According to Warren Bennis, which of the following is NOT one of the principles of effective leadership?

Accepted Answer

A)  Being yourself 
B)  Hiring good people 
C)  Treating people the way you want to be treated 
D)  Focusing on critical objectives 
E)  Spending time only with people who can help you 
A)  Being yourself 
B)  Hiring good people 
C)  Treating people the way you want to be treated 
D)  Focusing on critical objectives 
E)  Spending time only with people who can help you

Question 8

Which of the following statements is true in the context of employee morale?

Accepted Answer

A)  Employee wage is the single strongest driver of overall job satisfaction. 
B)  Low morale predicts creativity, problem solving, and organizational commitment. 
C)  High morale predicts moonlighting and social and cyber loafing. 
D)  The relationship between job satisfaction and job performance is positive for most employees. 
A)  Employee wage is the single strongest driver of overall job satisfaction. 
B)  Low morale predicts creativity, problem solving, and organizational commitment. 
C)  High morale predicts moonlighting and social and cyber loafing. 
D)  The relationship between job satisfaction and job performance is positive for most employees.

Question 9

For most employees, high morale is a predictor of problem solving, task persistence, co-worker support, and organizational commitment.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true in the context of employee morale?

Accepted Answer

A)  Opportunity for advancement is the single strongest driver of overall job satisfaction. 
B)  High morale predicts problem solving and organizational commitment. 
C)  High morale predicts moonlighting and social and cyber loafing. 
D)  The relationship between job satisfaction and job performance is negative for most employees. 
A)  Opportunity for advancement is the single strongest driver of overall job satisfaction. 
B)  High morale predicts problem solving and organizational commitment. 
C)  High morale predicts moonlighting and social and cyber loafing. 
D)  The relationship between job satisfaction and job performance is negative for most employees.

Question 11

Match the items below with their descriptions:
-introduce a group bonus, allow job autonomy, provide training, assign whole tasks, gain direct feedback from users, increase group interaction

Accepted Answer

A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state 
A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state

Question 12

Extrinsic factors that are important for work satisfaction include all of the following EXCEPT ________.

Accepted Answer

A)  fair and adequate pay 
B)  opportunity and decision making 
C)  job security 
D)  benefits 
E)  due process 
A)  fair and adequate pay 
B)  opportunity and decision making 
C)  job security 
D)  benefits 
E)  due process

Question 13

Nothing demonstrates respect more than ________.

Accepted Answer

A)  public deference to another person 
B)  listening respectively to another person 
C)  obeying another person without question 
D)  private agreement with another person 
A)  public deference to another person 
B)  listening respectively to another person 
C)  obeying another person without question 
D)  private agreement with another person

Question 14

Dimensions of flow include all of the following EXCEPT

Accepted Answer

A)  a clear and present purpose distinctly known. 
B)  immediate feedback on how well one is doing. 
C)  supreme concentration on the task at hand. 
D)  a sense of growth and being part of some greater endeavor. 
E)  honor and recognition for work performed. 
A)  a clear and present purpose distinctly known. 
B)  immediate feedback on how well one is doing. 
C)  supreme concentration on the task at hand. 
D)  a sense of growth and being part of some greater endeavor. 
E)  honor and recognition for work performed.

Question 15

Jonathan is a highly skilled employee at AeroWorks Inc. He specializes in designing drones. Recently, his manager assigned a challenging project to him. This project requires him to use all his skill and knowledge to build a drone. In this scenario, while working on the project, Jonathan will most likely

Accepted Answer

A)  have the experience of flow. 
B)  display anxiety and low self-esteem. 
C)  show apathy and diminished work life. 
D)  be bored and less creative than usual. 
A)  have the experience of flow. 
B)  display anxiety and low self-esteem. 
C)  show apathy and diminished work life. 
D)  be bored and less creative than usual.

Question 16

Which of the following is a form of sexual harassment?

Accepted Answer

A)  Aggravated assault 
B)  Quid pro quo 
C)  Larceny 
D)  Forcible rape 
A)  Aggravated assault 
B)  Quid pro quo 
C)  Larceny 
D)  Forcible rape

Question 17

________ is the author of The Human Side of Enterprise.

Accepted Answer

A)  Abraham Maslow 
B)  Douglas McGregor 
C)  Kurt Lewin 
D)  Ken Blanchard 
A)  Abraham Maslow 
B)  Douglas McGregor 
C)  Kurt Lewin 
D)  Ken Blanchard

Question 18

Leadership tips for a high morale workplace include

Accepted Answer

A)  being enthusiastic. 
B)  setting an example. 
C)  keeping promises. 
D)  always being fair. 
E)  all of these. 
A)  being enthusiastic. 
B)  setting an example. 
C)  keeping promises. 
D)  always being fair. 
E)  all of these.

Question 19

Which of the following statements is true in the context of personal communication and the art of active listening?

Accepted Answer

A)  About 20 percent of feelings and attitudes are communicated by the speaker's personality. 
B)  The majority of feelings and attitudes are communicated by body language. 
C)  The least amount of feelings and attitudes are communicated by spoken words. 
D)  About 10 percent of feelings and attitudes are communicated by the tone of one's voice. 
A)  About 20 percent of feelings and attitudes are communicated by the speaker's personality. 
B)  The majority of feelings and attitudes are communicated by body language. 
C)  The least amount of feelings and attitudes are communicated by spoken words. 
D)  About 10 percent of feelings and attitudes are communicated by the tone of one's voice.

Question 20

How to keep morale high in the leadership ranks includes ________.

Accepted Answer

A)  creating a one-team attitude 
B)  cutting red-tape and reducing paper-work 
C)  recognizing jobs well done 
D)  paying sufficient wages based on merit 
E)  all of these 
A)  creating a one-team attitude 
B)  cutting red-tape and reducing paper-work 
C)  recognizing jobs well done 
D)  paying sufficient wages based on merit 
E)  all of these

Customer service and employee satisfaction are negatively correlated.

Employee training does six important things that include

In How to Win Friends and Influence People, Dale Carnegie prescribed all of the following principles EXCEPT

In the context of the basic beliefs about people, if we assume that people are basically good, ________.

Treating people as ends rather than means is an anti-humanistic view.

In the context of raising employee morale, which of the following positively affects employee satisfaction and job performance?

According to Warren Bennis, which of the following is NOT one of the principles of effective leadership?

Which of the following statements is true in the context of employee morale?

For most employees, high morale is a predictor of problem solving, task persistence, co-worker support, and organizational commitment.

Which of the following statements is true in the context of employee morale?

Match the items below with their descriptions: -introduce a group bonus, allow job autonomy, provide training, assign whole tasks, gain direct feedback from users, increase group interaction

Extrinsic factors that are important for work satisfaction include all of the following EXCEPT ________.

Nothing demonstrates respect more than ________.

Dimensions of flow include all of the following EXCEPT

Which of the following is a form of sexual harassment?

________ is the author of The Human Side of Enterprise.

Leadership tips for a high morale workplace include

Which of the following statements is true in the context of personal communication and the art of active listening?

How to keep morale high in the leadership ranks includes ________.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Empowerment in the Workplace and the Quality Imperative

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters

Exam 10: Effective Leadership and Human Relations

Customer service and employee satisfaction are negatively correlated.

Employee training does six important things that include

In How to Win Friends and Influence People, Dale Carnegie prescribed all of the following principles EXCEPT

In the context of the basic beliefs about people, if we assume that people are basically good, ________.

Treating people as ends rather than means is an anti-humanistic view.

In the context of raising employee morale, which of the following positively affects employee satisfaction and job performance?

According to Warren Bennis, which of the following is NOT one of the principles of effective leadership?

Which of the following statements is true in the context of employee morale?

For most employees, high morale is a predictor of problem solving, task persistence, co-worker support, and organizational commitment.

Which of the following statements is true in the context of employee morale?

Match the items below with their descriptions: -introduce a group bonus, allow job autonomy, provide training, assign whole tasks, gain direct feedback from users, increase group interaction

Extrinsic factors that are important for work satisfaction include all of the following EXCEPT ________.

Nothing demonstrates respect more than ________.

Dimensions of flow include all of the following EXCEPT

Which of the following is a form of sexual harassment?

________ is the author of The Human Side of Enterprise.

Leadership tips for a high morale workplace include

Which of the following statements is true in the context of personal communication and the art of active listening?

How to keep morale high in the leadership ranks includes ________.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Empowerment in the Workplace and the Quality Imperative

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters