Question 1

According to Robert Cole, an influential author and educator, which of the following principles of leadership empower people?

Accepted Answer

A)  Encouraging leadership by intimidation operating primarily on the principles of fear 
B)  Viewing people as an organization's most important resource 
C)  Centralizing the decision-making process 
D)  Building robust barriers between departments 
A)  Encouraging leadership by intimidation operating primarily on the principles of fear 
B)  Viewing people as an organization's most important resource 
C)  Centralizing the decision-making process 
D)  Building robust barriers between departments B

Question 2

Match the items below with their descriptions:
-immediate supervisor, small group meetings, top executives, policy handbook, orientation programs, member newsletter

Accepted Answer

A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success 
A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success C

Question 3

Identify one of the seven simple rules that should be followed by leaders when planning, conducting, and using meetings effectively.

Accepted Answer

A)  Meetings should be held on a daily basis rather than on a need basis. 
B)  Meetings should be held at a time and place that are convenient and conducive to productive work. 
C)  Pertinent materials should be provided to the participants during the course of the meetings. 
D)  Leaders should solely decide the actions, steps, and responsibilities without involving the participants. 
A)  Meetings should be held on a daily basis rather than on a need basis. 
B)  Meetings should be held at a time and place that are convenient and conducive to productive work. 
C)  Pertinent materials should be provided to the participants during the course of the meetings. 
D)  Leaders should solely decide the actions, steps, and responsibilities without involving the participants. B

Question 4

Robert Cole identifies five principles of leadership that empower people. Which of the following is NOT included in these principles?

Accepted Answer

A)  Trust in people 
B)  Demand loyalty 
C)  Recognize accomplishments 
D)  Decentralize decision making 
E)  View work as a cooperative effort 
A)  Trust in people 
B)  Demand loyalty 
C)  Recognize accomplishments 
D)  Decentralize decision making 
E)  View work as a cooperative effort

Question 5

Frederick Winslow Taylor has most likely been criticized for advocating a(n) ________.

Accepted Answer

A)  elaborate reward system for employees 
B)  systematic approach to problem solving 
C)  extreme division of labor 
D)  scientific selection and training methodology for employees 
A)  elaborate reward system for employees 
B)  systematic approach to problem solving 
C)  extreme division of labor 
D)  scientific selection and training methodology for employees

Question 6

In My American Journey and It Worked for Me, which of the following rules is identified by Colin Powell that is gleaned from his years of experience?

Accepted Answer

A)  Uphold discipline 
B)  Always prepare 
C)  Check small things 
D)  Pursue with force 
A)  Uphold discipline 
B)  Always prepare 
C)  Check small things 
D)  Pursue with force

Question 7

The synthesis of "hard" efforts to improve work performance, such as scientific management and quantitative methods, with "soft" efforts, such as improving morale and building community, is called quality movement.

Accepted Answer

A) True 
 B)False

Question 8

Match the items below with their descriptions:
-W. Edwards Deming

Accepted Answer

A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success 
A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success

Question 9

Procter & Gamble independently developed a concept of ________ in the 1940s and 1950s.

Accepted Answer

A)  group work 
B)  work simplification 
C)  job enrichment 
D)  top-down management 
A)  group work 
B)  work simplification 
C)  job enrichment 
D)  top-down management

Question 10

Match the items below with their descriptions:
-quality movement

Accepted Answer

A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success 
A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success

Question 11

Match the items below with their descriptions:
-trust in people, recognize accomplishments, view work as a cooperative effort

Accepted Answer

A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success 
A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success

Question 12

In essence, Six Sigma seeks to

Accepted Answer

A)  empower employees to halt production to correct problems at their source. 
B)  encourage creative thinking when designing work processes. 
C)  reliably measure important inputs and outputs. 
D)  remove variability from a process. 
A)  empower employees to halt production to correct problems at their source. 
B)  encourage creative thinking when designing work processes. 
C)  reliably measure important inputs and outputs. 
D)  remove variability from a process.

Question 13

When developing a high-performance workplace, leaders improve performance using technology through Captio that

Accepted Answer

A)  makes it simple to maintain relationships with people in one's network. 
B)  saves time by making repetitive tasks easier to do. 
C)  allows clear visibility of must-do priorities. 
D)  keeps teams on task. 
A)  makes it simple to maintain relationships with people in one's network. 
B)  saves time by making repetitive tasks easier to do. 
C)  allows clear visibility of must-do priorities. 
D)  keeps teams on task.

Question 14

Match the items below with their descriptions:
-caring leadership, the empowerment of people

Accepted Answer

A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success 
A) central figure in the Quality movement 
B) three principles of an empowered workplace 
C) preferred sources of information 
D) gains the benefits of hard and soft sides of management 
E) two secrets to organizational success

Question 15

Which of the following is NOT one of Deming's 14 points for a successful workplace?

Accepted Answer

A)  Reducing the number of suppliers 
B)  Improving job training 
C)  Setting numerical goals and slogans 
D)  Stamping out fear by encouraging open, two-way communication 
A)  Reducing the number of suppliers 
B)  Improving job training 
C)  Setting numerical goals and slogans 
D)  Stamping out fear by encouraging open, two-way communication

Question 16

The term "Hawthorne effect" describes ________.

Accepted Answer

A)  the sense of control that men feel over women 
B)  the tendency of an organization to become rigid over time 
C)  the tendency for morale to deteriorate without management attention 
D)  a predictable change in attitude when one is promoted 
E)  an artificial change in behavior due merely to the fact that a person or group is being studied 
A)  the sense of control that men feel over women 
B)  the tendency of an organization to become rigid over time 
C)  the tendency for morale to deteriorate without management attention 
D)  a predictable change in attitude when one is promoted 
E)  an artificial change in behavior due merely to the fact that a person or group is being studied

Question 17

In empowered workplaces, the roles and responsibilities of subordinates are defined by their leaders.

Accepted Answer

A) True 
 B)False

Question 18

________ created 4 points for a successful workplace.

Accepted Answer

A)  W. Edwards Deming 
B)  Robert Frost 
C)  Donald Dewar 
D)  Peter Drucker 
A)  W. Edwards Deming 
B)  Robert Frost 
C)  Donald Dewar 
D)  Peter Drucker

Question 19

Identify the essence of lean manufacturing, an approach developed by Toyota as a way of achieving quality, flexibility, and cost effectiveness.

Accepted Answer

A)  Military leadership 
B)  Democratic management 
C)  Commonsense management 
D)  Servant leadership 
A)  Military leadership 
B)  Democratic management 
C)  Commonsense management 
D)  Servant leadership

Question 20

In the context of filling the "need to know" gap, employees from the executive suite to the shop floor need to know what is expected of them personally.

Accepted Answer

A) True 
 B)False

According to Robert Cole, an influential author and educator, which of the following principles of leadership empower people?

Match the items below with their descriptions: -immediate supervisor, small group meetings, top executives, policy handbook, orientation programs, member newsletter

Identify one of the seven simple rules that should be followed by leaders when planning, conducting, and using meetings effectively.

Robert Cole identifies five principles of leadership that empower people. Which of the following is NOT included in these principles?

Frederick Winslow Taylor has most likely been criticized for advocating a(n) ________.

In My American Journey and It Worked for Me, which of the following rules is identified by Colin Powell that is gleaned from his years of experience?

The synthesis of "hard" efforts to improve work performance, such as scientific management and quantitative methods, with "soft" efforts, such as improving morale and building community, is called quality movement.

Match the items below with their descriptions: -W. Edwards Deming

Procter & Gamble independently developed a concept of ________ in the 1940s and 1950s.

Match the items below with their descriptions: -quality movement

Match the items below with their descriptions: -trust in people, recognize accomplishments, view work as a cooperative effort

In essence, Six Sigma seeks to

When developing a high-performance workplace, leaders improve performance using technology through Captio that

Match the items below with their descriptions: -caring leadership, the empowerment of people

Which of the following is NOT one of Deming's 14 points for a successful workplace?

The term "Hawthorne effect" describes ________.

In empowered workplaces, the roles and responsibilities of subordinates are defined by their leaders.

________ created 4 points for a successful workplace.

Identify the essence of lean manufacturing, an approach developed by Toyota as a way of achieving quality, flexibility, and cost effectiveness.

In the context of filling the "need to know" gap, employees from the executive suite to the shop floor need to know what is expected of them personally.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Effective Leadership and Human Relations

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters

Exam 9: Empowerment in the Workplace and the Quality Imperative

According to Robert Cole, an influential author and educator, which of the following principles of leadership empower people?

Match the items below with their descriptions: -immediate supervisor, small group meetings, top executives, policy handbook, orientation programs, member newsletter

Identify one of the seven simple rules that should be followed by leaders when planning, conducting, and using meetings effectively.

Robert Cole identifies five principles of leadership that empower people. Which of the following is NOT included in these principles?

Frederick Winslow Taylor has most likely been criticized for advocating a(n) ________.

In My American Journey and It Worked for Me, which of the following rules is identified by Colin Powell that is gleaned from his years of experience?

The synthesis of "hard" efforts to improve work performance, such as scientific management and quantitative methods, with "soft" efforts, such as improving morale and building community, is called quality movement.

Match the items below with their descriptions: -W. Edwards Deming

Procter & Gamble independently developed a concept of ________ in the 1940s and 1950s.

Match the items below with their descriptions: -quality movement

Match the items below with their descriptions: -trust in people, recognize accomplishments, view work as a cooperative effort

In essence, Six Sigma seeks to

When developing a high-performance workplace, leaders improve performance using technology through Captio that

Match the items below with their descriptions: -caring leadership, the empowerment of people

Which of the following is NOT one of Deming's 14 points for a successful workplace?

The term "Hawthorne effect" describes ________.

In empowered workplaces, the roles and responsibilities of subordinates are defined by their leaders.

________ created 4 points for a successful workplace.

Identify the essence of lean manufacturing, an approach developed by Toyota as a way of achieving quality, flexibility, and cost effectiveness.

In the context of filling the "need to know" gap, employees from the executive suite to the shop floor need to know what is expected of them personally.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Effective Leadership and Human Relations

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters