Exam 17: Helping People Through Change and Burnout Prevention

A recent survey shows that ________ of the North American companies engaged in eleven or more change initiatives within a five-year period.

The five major forces or trends that are sources of stress for increasing number of American people are new technology, workforce diversity, global competition, organizational restructure, and changing work systems.

Match the items below with their descriptions -burnout process

Two out of three employees say their ________ play(s) a bigger part in creating stress at work than any other personal, organizational, or environmental factor.

Long-term solutions to avoiding burnout are

Sources of job stress for increasing number of people are

John Kotter identified an 8-stage process to produce successful change, including ________.

Match the items below with their descriptions -long-term solutions

Effective leaders of organizational change are

The characteristics of a stress-resistant person include all but one of the following:

Depression and loss of sharpness in thinking and feeling are symptoms of ________ fatigue.

The empowerment of people is a key element for successful organizational change.

The trend from 1979-2009 for married and middle-income U.S. parents has been to work ________ number of hours per week.

Match the items below with their descriptions -short-term actions

In the context of changes in a workplace, mergers and acquisitions are most likely classified as changes in

Match the items below with their descriptions -new technology, workforce diversity, global competition, organizational restructure, changing work systems

According to the attitude curve in response to change, in the exploration phase, unpleasant facts are ignored or dismissed in favor of more satisfying thoughts.

In the context of burnout, which of the following refers to burnout victims who want to do everything themselves because no one else can or will, and they have never let anyone down?

Match the items below with their descriptions -emergency aid

According to social psychologist Kurt Lewin's three-step process for helping people through change, unfreezing involves such factors as pointing out the successes of the change and finding ways to reward the people involved in implementing the change.