Question 1

According to Theory X, the average person is by nature industrious-working as hard as possible.

Accepted Answer

A) True 
 B)False  False

Question 2

Match the items below with their descriptions:
-be enthusiastic, set the example, show support, keep promises

Accepted Answer

A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state 
A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state E

Question 3

Martha is a highly skilled employee at DistantTool Editorial. She specializes in web designing. Recently, she has been assigned to a project that only requires rudimentary skills. In this scenario, while working on the project, Martha will most likely

Accepted Answer

A)  have the experience of flow. 
B)  display anxiety and low self-esteem. 
C)  show apathy and diminished work life. 
D)  be bored and less creative than usual. 
A)  have the experience of flow. 
B)  display anxiety and low self-esteem. 
C)  show apathy and diminished work life. 
D)  be bored and less creative than usual. D

Question 4

In the context of basic beliefs about people, when we view people as means to an end, we

Accepted Answer

A)  reflect a humanistic view. 
B)  use them as instruments. 
C)  promote a behavioristic view. 
D)  increase their choices. 
A)  reflect a humanistic view. 
B)  use them as instruments. 
C)  promote a behavioristic view. 
D)  increase their choices.

Question 5

Match the items below with their descriptions:
-"flow"

Accepted Answer

A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state 
A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state

Question 6

Recognition techniques that build morale include all of the following EXCEPT ________.

Accepted Answer

A)  personal thanks 
B)  year-end celebration 
C)  traveling trophy 
D)  money 
E)  health insurance 
A)  personal thanks 
B)  year-end celebration 
C)  traveling trophy 
D)  money 
E)  health insurance

Question 7

In the context of workplace morale, psychological withdrawal includes ________.

Accepted Answer

A)  daydreaming 
B)  absenteeism 
C)  employee turnover 
D)  taking long breaks 
A)  daydreaming 
B)  absenteeism 
C)  employee turnover 
D)  taking long breaks

Question 8

Intrinsic factors that are necessary for a satisfying job include all EXCEPT

Accepted Answer

A)  variety and challenge. 
B)  opportunity for decision making. 
C)  feedback and learning. 
D)  wholeness and meaning. 
E)  job security. 
A)  variety and challenge. 
B)  opportunity for decision making. 
C)  feedback and learning. 
D)  wholeness and meaning. 
E)  job security.

Question 9

Match the items below with their descriptions:
-variety and challenge, opportunity for decision making, feedback and learning, mutual support and respect, wholeness and meaning, room to grow

Accepted Answer

A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state 
A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state

Question 10

Match the items below with their descriptions:
-The Human Side of Enterprise

Accepted Answer

A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state 
A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state

Question 11

In the context of the basic beliefs about people, if we assume that people are inherently bad, ________.

Accepted Answer

A)  we tend to assume that misbehavior is not a manifestation of character 
B)  we believe that misbehavior is a reactive response 
C)  we search for causes of misbehavior in experience 
D)  we are prone to assume that misbehavior is something within a person that cannot be altered directly 
A)  we tend to assume that misbehavior is not a manifestation of character 
B)  we believe that misbehavior is a reactive response 
C)  we search for causes of misbehavior in experience 
D)  we are prone to assume that misbehavior is something within a person that cannot be altered directly

Question 12

Match the items below with their descriptions:
-Hawthorne Studies

Accepted Answer

A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state 
A) a key element of a good relationship 
B) analysis of working conditions and work relationships 
C) how organizations can raise morale 
D) role model for raising morale and achieving business success 
E) morale building leadership actions
F)Douglas McGregor's contribution
G)characteristics of a rich job
H)satisfying psychological state

Question 13

Which of the following best describes the leadership characteristics of legendary coaches Alonzo Stagg, Knute Rockne, Joe Paterno, Eddie Robinson, and Paul Bear Bryant?

Accepted Answer

A)  Each coach achieved success by intimidation tactics and by threatening players with poor performance. 
B)  Each coach had different styles but followed universal principles of leadership that brought out the best performance in their players. 
C)  Each coach was only passively involved in his team's performance and each achieved success by delegating authority to his assistants. 
D)  None of these. 
A)  Each coach achieved success by intimidation tactics and by threatening players with poor performance. 
B)  Each coach had different styles but followed universal principles of leadership that brought out the best performance in their players. 
C)  Each coach was only passively involved in his team's performance and each achieved success by delegating authority to his assistants. 
D)  None of these.

Question 14

Wendy Leebov identifies twelve principles for obtaining good human relations, including all of the following EXCEPT

Accepted Answer

A)  respecting differences. 
B)  listening to understand. 
C)  admitting mistakes. 
D)  thinking positive. 
E)  using absolute statements. 
A)  respecting differences. 
B)  listening to understand. 
C)  admitting mistakes. 
D)  thinking positive. 
E)  using absolute statements.

Question 15

Peter Drucker identifies responsibilities of leaders to be all of the following EXCEPT

Accepted Answer

A)  focusing on opportunities rather than problems. 
B)  listening first, speaking last. 
C)  taking responsibility for decisions. 
D)  thinking and saying "we" rather than "I." 
E)  knowing the rules of the game. 
A)  focusing on opportunities rather than problems. 
B)  listening first, speaking last. 
C)  taking responsibility for decisions. 
D)  thinking and saying "we" rather than "I." 
E)  knowing the rules of the game.

Question 16

James T. Kirk's five leadership lessons include

Accepted Answer

A)  knowing the mission, leading by the book, and celebrating success. 
B)  defining possibilities, identifying obstacles, and capitalizing on strengths. 
C)  never giving in, never showing weakness, and never complaining. 
D)  getting down in the trenches to understand the needs of the crew, considering the perspective of adversaries, and changing course radically when circumstances dictate. 
A)  knowing the mission, leading by the book, and celebrating success. 
B)  defining possibilities, identifying obstacles, and capitalizing on strengths. 
C)  never giving in, never showing weakness, and never complaining. 
D)  getting down in the trenches to understand the needs of the crew, considering the perspective of adversaries, and changing course radically when circumstances dictate.

Question 17

Jimmy, a floor manager at Latsy's Restaurant, passes lewd comments about his subordinates' personal appearances. This is an example of ________.

Accepted Answer

A)  gender discrimination 
B)  sexual harassment 
C)  aggravated assault 
D)  quid pro quo 
A)  gender discrimination 
B)  sexual harassment 
C)  aggravated assault 
D)  quid pro quo

Question 18

In the context of employee morale and the role of the management, compared with younger workers, older employees are more interested in

Accepted Answer

A)  fringe benefits. 
B)  monthly wages. 
C)  opportunity for advancement. 
D)  changing jobs. 
A)  fringe benefits. 
B)  monthly wages. 
C)  opportunity for advancement. 
D)  changing jobs.

Question 19

In the context of workplace morale, physical withdrawal includes ________.

Accepted Answer

A)  daydreaming 
B)  absenteeism 
C)  moonlighting 
D)  cyber loafing 
A)  daydreaming 
B)  absenteeism 
C)  moonlighting 
D)  cyber loafing

Question 20

Identify a true statement in the context of employee morale.

Accepted Answer

A)  Opportunity for advancement is the single strongest driver of overall job satisfaction. 
B)  Low morale predicts problem solving and organizational commitment. 
C)  Low morale predicts moonlighting and social and cyber loafing. 
D)  The relationship between job satisfaction and job performance is negative for most employees. 
A)  Opportunity for advancement is the single strongest driver of overall job satisfaction. 
B)  Low morale predicts problem solving and organizational commitment. 
C)  Low morale predicts moonlighting and social and cyber loafing. 
D)  The relationship between job satisfaction and job performance is negative for most employees.

According to Theory X, the average person is by nature industrious-working as hard as possible.

Match the items below with their descriptions: -be enthusiastic, set the example, show support, keep promises

Martha is a highly skilled employee at DistantTool Editorial. She specializes in web designing. Recently, she has been assigned to a project that only requires rudimentary skills. In this scenario, while working on the project, Martha will most likely

In the context of basic beliefs about people, when we view people as means to an end, we

Match the items below with their descriptions: -"flow"

Recognition techniques that build morale include all of the following EXCEPT ________.

In the context of workplace morale, psychological withdrawal includes ________.

Intrinsic factors that are necessary for a satisfying job include all EXCEPT

Match the items below with their descriptions: -variety and challenge, opportunity for decision making, feedback and learning, mutual support and respect, wholeness and meaning, room to grow

Match the items below with their descriptions: -The Human Side of Enterprise

In the context of the basic beliefs about people, if we assume that people are inherently bad, ________.

Match the items below with their descriptions: -Hawthorne Studies

Which of the following best describes the leadership characteristics of legendary coaches Alonzo Stagg, Knute Rockne, Joe Paterno, Eddie Robinson, and Paul Bear Bryant?

Wendy Leebov identifies twelve principles for obtaining good human relations, including all of the following EXCEPT

Peter Drucker identifies responsibilities of leaders to be all of the following EXCEPT

James T. Kirk's five leadership lessons include

Jimmy, a floor manager at Latsy's Restaurant, passes lewd comments about his subordinates' personal appearances. This is an example of ________.

In the context of employee morale and the role of the management, compared with younger workers, older employees are more interested in

In the context of workplace morale, physical withdrawal includes ________.

Identify a true statement in the context of employee morale.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Empowerment in the Workplace and the Quality Imperative

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters

Exam 10: Effective Leadership and Human Relations

According to Theory X, the average person is by nature industrious-working as hard as possible.

Match the items below with their descriptions: -be enthusiastic, set the example, show support, keep promises

Martha is a highly skilled employee at DistantTool Editorial. She specializes in web designing. Recently, she has been assigned to a project that only requires rudimentary skills. In this scenario, while working on the project, Martha will most likely

In the context of basic beliefs about people, when we view people as means to an end, we

Match the items below with their descriptions: -"flow"

Recognition techniques that build morale include all of the following EXCEPT ________.

In the context of workplace morale, psychological withdrawal includes ________.

Intrinsic factors that are necessary for a satisfying job include all EXCEPT

Match the items below with their descriptions: -variety and challenge, opportunity for decision making, feedback and learning, mutual support and respect, wholeness and meaning, room to grow

Match the items below with their descriptions: -The Human Side of Enterprise

In the context of the basic beliefs about people, if we assume that people are inherently bad, ________.

Match the items below with their descriptions: -Hawthorne Studies

Which of the following best describes the leadership characteristics of legendary coaches Alonzo Stagg, Knute Rockne, Joe Paterno, Eddie Robinson, and Paul Bear Bryant?

Wendy Leebov identifies twelve principles for obtaining good human relations, including all of the following EXCEPT

Peter Drucker identifies responsibilities of leaders to be all of the following EXCEPT

James T. Kirk's five leadership lessons include

Jimmy, a floor manager at Latsy's Restaurant, passes lewd comments about his subordinates' personal appearances. This is an example of ________.

In the context of employee morale and the role of the management, compared with younger workers, older employees are more interested in

In the context of workplace morale, physical withdrawal includes ________.

Identify a true statement in the context of employee morale.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Empowerment in the Workplace and the Quality Imperative

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters