Question 1

Which of the following standards is identified by ISO 1401?

Accepted Answer

A)  Standards for market place performance 
B)  Standards for government compliance 
C)  Standards for environmental performance 
D)  Standards for diversity performance 
E)  All of these 
A)  Standards for market place performance 
B)  Standards for government compliance 
C)  Standards for environmental performance 
D)  Standards for diversity performance 
E)  All of these

Question 2

Deming was recruited by American authorities to help prepare a census, and immediately he took an interest in the restructuring of the ________ economy.

Accepted Answer

A)  English 
B)  Japanese 
C)  German 
D)  Soviet 
A)  English 
B)  Japanese 
C)  German 
D)  Soviet

Question 3

Identify a practical tip for developing high-performance workplaces.

Accepted Answer

A)  Be customer driven 
B)  Benchmark the best 
C)  Show concern for others 
D)  Manage meetings effectively 
E)  All of these 
A)  Be customer driven 
B)  Benchmark the best 
C)  Show concern for others 
D)  Manage meetings effectively 
E)  All of these

Question 4

In empowered workplaces, employers and leaders work together to determine standards of employee effectiveness.

Accepted Answer

A) True 
 B)False

Question 5

In the context of filling the "need to know" gap, leaders must avoid communicating the grand plan-the purpose, values, and strategies for success for an organization-to employees.

Accepted Answer

A) True 
 B)False

Question 6

According to Deming, which of the following is a way to improve quality?

Accepted Answer

A)  Setting high standards 
B)  Improving job training 
C)  Providing a high level of supervision 
D)  Removing barriers to pride of work 
E)  All of these 
A)  Setting high standards 
B)  Improving job training 
C)  Providing a high level of supervision 
D)  Removing barriers to pride of work 
E)  All of these

Question 7

Gordon Lippitt identified eight communication problems, including all of the following EXCEPT ________.

Accepted Answer

A)  trust 
B)  complexes 
C)  size 
D)  fear 
E)  technology 
A)  trust 
B)  complexes 
C)  size 
D)  fear 
E)  technology

Question 8

When developing a high-performance workplace, leaders should pay attention to "middle stars" and avoid the trap of focusing only on the "super stars" and the "fallen stars."

Accepted Answer

A) True 
 B)False

Question 9

When developing a high-performance workplace, leaders should avoid asking for suggestions from their staff.

Accepted Answer

A) True 
 B)False

Question 10

When communicating in an empowered and high-performance workplace, which of the following is the most preferred source of information?

Accepted Answer

A)  Bulletin boards 
B)  Annual business reports 
C)  The grapevine 
D)  Immediate supervisors 
A)  Bulletin boards 
B)  Annual business reports 
C)  The grapevine 
D)  Immediate supervisors

Question 11

Identify the philosophy behind the quality movement.

Accepted Answer

A)  People respond positively to measurements and controls. 
B)  People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems. 
C)  People want economic security. 
D)  People need sufficient pay and benefits to enhance their morale. 
E)  All of these 
A)  People respond positively to measurements and controls. 
B)  People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems. 
C)  People want economic security. 
D)  People need sufficient pay and benefits to enhance their morale. 
E)  All of these

Question 12

According to Deming, "checking on" employees has a positive effect on employee morale and performance.

Accepted Answer

A) True 
 B)False

Question 13

According to the Malcolm Baldrige National Quality Award, ________ is defined by the ________.

Accepted Answer

A)  quality; customer 
B)  success; balance sheet 
C)  innovation; opportunity 
D)  performance; market 
A)  quality; customer 
B)  success; balance sheet 
C)  innovation; opportunity 
D)  performance; market

Question 14

Which of the following is a characteristic of empowered workplaces?

Accepted Answer

A)  In the process of performance planning, subordinates write performance plans and review with leaders. 
B)  In the process of decision making, subordinates check with leaders on all decisions. 
C)  In the process of policy making, leaders decide policies and subordinates have the right to ignore these policies. 
D)  In the process of problem solving, subordinates bypass the "system" to work around problems. 
A)  In the process of performance planning, subordinates write performance plans and review with leaders. 
B)  In the process of decision making, subordinates check with leaders on all decisions. 
C)  In the process of policy making, leaders decide policies and subordinates have the right to ignore these policies. 
D)  In the process of problem solving, subordinates bypass the "system" to work around problems.

Question 15

All of the following are included in Robert Cole's principles that empower people EXCEPT ________.

Accepted Answer

A)  trust in people 
B)  invest in people 
C)  recognize accomplishments 
D)  view individual work as more important than collective effort 
A)  trust in people 
B)  invest in people 
C)  recognize accomplishments 
D)  view individual work as more important than collective effort

Question 16

The Hawthorne studies ________.

Accepted Answer

A)  proved that TQM practice works 
B)  were completed in 1975 
C)  marked the beginning of the human relations school 
D)  were conducted by Abraham Maslow 
A)  proved that TQM practice works 
B)  were completed in 1975 
C)  marked the beginning of the human relations school 
D)  were conducted by Abraham Maslow

Question 17

Identify a true statement about General Electric's Jack Welch.

Accepted Answer

A)  He ensured that his exchanges with managers were restrained and uncandid. 
B)  He strengthened all the layers of bureaucratic management. 
C)  He believed that the best strategies could work even without the right leaders. 
D)  He launched the famous workout process. 
A)  He ensured that his exchanges with managers were restrained and uncandid. 
B)  He strengthened all the layers of bureaucratic management. 
C)  He believed that the best strategies could work even without the right leaders. 
D)  He launched the famous workout process.

Question 18

Empowerment is closely associated with the concepts of democratic and participative leadership.

Accepted Answer

A) True 
 B)False

Question 19

According to Jack Welch, former CEO of General Electric, identify the three things a leader should do to unleash and channel the power of people.

Accepted Answer

A)  Choose the right people, allocate the right numbers of dollars, and transmit ideas from one group to another quickly 
B)  Be a role model for time management, develop good human relations, and maintain effective communication 
C)  Develop future leaders, interact with internal agencies, and uphold established traditions 
D)  All of these 
E)  None of these 
A)  Choose the right people, allocate the right numbers of dollars, and transmit ideas from one group to another quickly 
B)  Be a role model for time management, develop good human relations, and maintain effective communication 
C)  Develop future leaders, interact with internal agencies, and uphold established traditions 
D)  All of these 
E)  None of these

Question 20

At Six Sigma, a product or service is defect free 6.66 percent of the time.

Accepted Answer

A) True 
 B)False

Which of the following standards is identified by ISO 1401?

Deming was recruited by American authorities to help prepare a census, and immediately he took an interest in the restructuring of the ________ economy.

Identify a practical tip for developing high-performance workplaces.

In empowered workplaces, employers and leaders work together to determine standards of employee effectiveness.

In the context of filling the "need to know" gap, leaders must avoid communicating the grand plan-the purpose, values, and strategies for success for an organization-to employees.

According to Deming, which of the following is a way to improve quality?

Gordon Lippitt identified eight communication problems, including all of the following EXCEPT ________.

When developing a high-performance workplace, leaders should pay attention to "middle stars" and avoid the trap of focusing only on the "super stars" and the "fallen stars."

When developing a high-performance workplace, leaders should avoid asking for suggestions from their staff.

When communicating in an empowered and high-performance workplace, which of the following is the most preferred source of information?

Identify the philosophy behind the quality movement.

According to Deming, "checking on" employees has a positive effect on employee morale and performance.

According to the Malcolm Baldrige National Quality Award, is defined by the .

Which of the following is a characteristic of empowered workplaces?

All of the following are included in Robert Cole's principles that empower people EXCEPT ________.

The Hawthorne studies ________.

Identify a true statement about General Electric's Jack Welch.

Empowerment is closely associated with the concepts of democratic and participative leadership.

According to Jack Welch, former CEO of General Electric, identify the three things a leader should do to unleash and channel the power of people.

At Six Sigma, a product or service is defect free 6.66 percent of the time.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Effective Leadership and Human Relations

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters

Exam 9: Empowerment in the Workplace and the Quality Imperative

Which of the following standards is identified by ISO 1401?

Deming was recruited by American authorities to help prepare a census, and immediately he took an interest in the restructuring of the ________ economy.

Identify a practical tip for developing high-performance workplaces.

In empowered workplaces, employers and leaders work together to determine standards of employee effectiveness.

In the context of filling the "need to know" gap, leaders must avoid communicating the grand plan-the purpose, values, and strategies for success for an organization-to employees.

According to Deming, which of the following is a way to improve quality?

Gordon Lippitt identified eight communication problems, including all of the following EXCEPT ________.

When developing a high-performance workplace, leaders should pay attention to "middle stars" and avoid the trap of focusing only on the "super stars" and the "fallen stars."

When developing a high-performance workplace, leaders should avoid asking for suggestions from their staff.

When communicating in an empowered and high-performance workplace, which of the following is the most preferred source of information?

Identify the philosophy behind the quality movement.

According to Deming, "checking on" employees has a positive effect on employee morale and performance.

According to the Malcolm Baldrige National Quality Award, ________ is defined by the ________.

Which of the following is a characteristic of empowered workplaces?

All of the following are included in Robert Cole's principles that empower people EXCEPT ________.

The Hawthorne studies ________.

Identify a true statement about General Electric's Jack Welch.

Empowerment is closely associated with the concepts of democratic and participative leadership.

According to Jack Welch, former CEO of General Electric, identify the three things a leader should do to unleash and channel the power of people.

At Six Sigma, a product or service is defect free 6.66 percent of the time.

The Importance of Leadership: Setting the Stage

The Leadership Equation

Leadership Qualities, Characteristics of Followers, and Situational Factors

The Importance of Vision and the Motive to Lead

Organizational Climate

Leadership Ethics

The Role of Values and Ethics at Work

Leadership Authority

Effective Leadership and Human Relations

The Team Concept

Human Behavior and the Art of Persuasion

The Diversity Challenge

Effective Delegation and How to Assign Work

The Role of Personality

The Leader As Coach

Helping People Through Change and Burnout Prevention

Managing Performance

Professional Performance and Sustaining Discipline

The Road Ahead: Challenge and Charge

Filters

According to the Malcolm Baldrige National Quality Award, is defined by the .