Question 1

The kind of communicating a business does is independent of the nature of the business.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true about the formal network of an organization?

Accepted Answer

A)  The formal network does not include the upward and lateral movement of information in an organization. 
B)  The formal communication network never includes external audiences. 
C)  The formal network is the only important communication network in an organization. 
D)  The formal network is unrelated to an organization's business plan. 
E)  The formal network constitutes the main lines through which the bulk of operational communication flows. 
A)  The formal network does not include the upward and lateral movement of information in an organization. 
B)  The formal communication network never includes external audiences. 
C)  The formal network is the only important communication network in an organization. 
D)  The formal network is unrelated to an organization's business plan. 
E)  The formal network constitutes the main lines through which the bulk of operational communication flows.

Question 3

Which of the following is an example of something that would be part of the larger context affecting an attempt to communicate?

Accepted Answer

A)  the fact that the communicators have known each other for five years 
B)  the communicator's job in accounting 
C)  the communicator's MBA 
D)  changes to financial oversight laws 
E)  the organization represented by the communicators 
A)  the fact that the communicators have known each other for five years 
B)  the communicator's job in accounting 
C)  the communicator's MBA 
D)  changes to financial oversight laws 
E)  the organization represented by the communicators

Question 4

Which of the following constitutes an internal audience for a business?

Accepted Answer

A)  the company's competitors 
B)  the company's customers 
C)  the company's employees 
D)  the company's suppliers 
E)  government officials 
A)  the company's competitors 
B)  the company's customers 
C)  the company's employees 
D)  the company's suppliers 
E)  government officials

Question 5

In the process of communication,once the primary sender of a message has defined the situation,the next step is to

Accepted Answer

A)  consider possible communication strategies. 
B)  interpret the message. 
C)  compose the message. 
D)  send the message. 
E)  extract information from the message. 
A)  consider possible communication strategies. 
B)  interpret the message. 
C)  compose the message. 
D)  send the message. 
E)  extract information from the message.

Question 6

Which of the following is true about internal-operational communication?

Accepted Answer

A)  It includes a business's communication with its customers. 
B)  It includes a business's communication with its suppliers. 
C)  It includes the orders and instructions that supervisors give to their employees. 
D)  It includes the instructions that the supervisors of a business give to its vendors. 
E)  It includes a business's communication with government agencies. 
A)  It includes a business's communication with its customers. 
B)  It includes a business's communication with its suppliers. 
C)  It includes the orders and instructions that supervisors give to their employees. 
D)  It includes the instructions that the supervisors of a business give to its vendors. 
E)  It includes a business's communication with government agencies.

Question 7

Communication with an external audience should be undertaken with careful attention to both content and tone because

Accepted Answer

A)  front-line employees now have a higher level of decision-making power. 
B)  new media are increasing the need for employees with social intelligence. 
C)  external audiences tend to have low literacy. 
D)  such messages can be regarded as public-relations messages,conveying a certain image of the company. 
E)  communicating with external audiences is far more important than communicating with internal audiences. 
A)  front-line employees now have a higher level of decision-making power. 
B)  new media are increasing the need for employees with social intelligence. 
C)  external audiences tend to have low literacy. 
D)  such messages can be regarded as public-relations messages,conveying a certain image of the company. 
E)  communicating with external audiences is far more important than communicating with internal audiences.

Question 8

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Accepted Answer

A) True 
 B)False

Question 9

How does a communicator's particular contexts influence the act of communication?

Accepted Answer

Many contexts of a communicator influenc

Question 10

Briefly define the formal network of an organization.

Accepted Answer

An organization's formal network consist

Question 11

Poor communication negatively affects big businesses,but not small businesses.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is true about the actual organizational culture of a company?

Accepted Answer

A)  It is invariably the same as the organizational culture promoted by the leaders at the top. 
B)  It is a dynamic,living realm of meaning constructed through communications at the topmost level of the company. 
C)  It is always reflected in the company's mission statement. 
D)  It is announced through formal communications by the management of the company. 
E)  It is the medium of preferred values and practices in which the company's members do their work. 
A)  It is invariably the same as the organizational culture promoted by the leaders at the top. 
B)  It is a dynamic,living realm of meaning constructed through communications at the topmost level of the company. 
C)  It is always reflected in the company's mission statement. 
D)  It is announced through formal communications by the management of the company. 
E)  It is the medium of preferred values and practices in which the company's members do their work.

Question 13

The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as

Accepted Answer

A)  groupthink. 
B)  brainstorming. 
C)  masking. 
D)  bypassing. 
E)  heckling. 
A)  groupthink. 
B)  brainstorming. 
C)  masking. 
D)  bypassing. 
E)  heckling.

Question 14

When two employees of a business communicate in order to complete a project,they are engaging in internal-operational communication.

Accepted Answer

A) True 
 B)False

Question 15

Selina has just been hired by a small law firm in a rural town and is told that the dress code is business casual.She shows up to her first day of work wearing a striped dress and a cardigan,but discovers that everyone else is in jeans and button-down shirts.This problem in communication is an example of

Accepted Answer

A)  masking. 
B)  bypassing. 
C)  exaggeration. 
D)  heckling. 
E)  brainstorming. 
A)  masking. 
B)  bypassing. 
C)  exaggeration. 
D)  heckling. 
E)  brainstorming.

Question 16

A _____ refers to the major,well-established channels for information exchange within an organization.

Accepted Answer

A)  personal communication network 
B)  formal network 
C)  supply chain 
D)  regulatory network 
E)  grapevine 
A)  personal communication network 
B)  formal network 
C)  supply chain 
D)  regulatory network 
E)  grapevine

Question 17

The grapevine of an organization is best defined as

Accepted Answer

A)  a network that follows a set pattern of communication within the organization. 
B)  a network that is highly dependent on the computational skills of the organization's employees. 
C)  a collection of the simple,well-defined communication streams within an organization. 
D)  the informal network used by employees within an organization. 
E)  the network used by an organization to communicate with its core business partners. 
A)  a network that follows a set pattern of communication within the organization. 
B)  a network that is highly dependent on the computational skills of the organization's employees. 
C)  a collection of the simple,well-defined communication streams within an organization. 
D)  the informal network used by employees within an organization. 
E)  the network used by an organization to communicate with its core business partners.

Question 18

The importance of communication skills is the same at all levels of an organization.

Accepted Answer

A) True 
 B)False

Question 19

Baby Boomers refer to those people who

Accepted Answer

A)  have more than three children. 
B)  were born after the year 1979. 
C)  were brought up in multi-cultural societies. 
D)  oppose population-control strategies. 
E)  were born soon after World War II. 
A)  have more than three children. 
B)  were born after the year 1979. 
C)  were brought up in multi-cultural societies. 
D)  oppose population-control strategies. 
E)  were born soon after World War II.

Question 20

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Accepted Answer

Students' answers will vary.A good answe

The kind of communicating a business does is independent of the nature of the business.

Which of the following is true about the formal network of an organization?

Which of the following is an example of something that would be part of the larger context affecting an attempt to communicate?

Which of the following constitutes an internal audience for a business?

In the process of communication,once the primary sender of a message has defined the situation,the next step is to

Which of the following is true about internal-operational communication?

Communication with an external audience should be undertaken with careful attention to both content and tone because

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

How does a communicator's particular contexts influence the act of communication?

Briefly define the formal network of an organization.

Poor communication negatively affects big businesses,but not small businesses.

Which of the following statements is true about the actual organizational culture of a company?

The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as

When two employees of a business communicate in order to complete a project,they are engaging in internal-operational communication.

A _____ refers to the major,well-established channels for information exchange within an organization.

The grapevine of an organization is best defined as

The importance of communication skills is the same at all levels of an organization.

Baby Boomers refer to those people who

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 1: Communicating in the Workplace

The kind of communicating a business does is independent of the nature of the business.

Which of the following is true about the formal network of an organization?

Which of the following is an example of something that would be part of the larger context affecting an attempt to communicate?

Which of the following constitutes an internal audience for a business?

In the process of communication,once the primary sender of a message has defined the situation,the next step is to

Which of the following is true about internal-operational communication?

Communication with an external audience should be undertaken with careful attention to both content and tone because

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

How does a communicator's particular contexts influence the act of communication?

Briefly define the formal network of an organization.

Poor communication negatively affects big businesses,but not small businesses.

Which of the following statements is true about the actual organizational culture of a company?

The communication problem that arises when two people using the same word think that they agree on its meaning but actually do not is referred to as

When two employees of a business communicate in order to complete a project,they are engaging in internal-operational communication.

A _____ refers to the major,well-established channels for information exchange within an organization.

The grapevine of an organization is best defined as

The importance of communication skills is the same at all levels of an organization.

Baby Boomers refer to those people who

Create a business scenario involving communicators from two different countries and give a brief account of the different contexts that would need to be considered for effective communication to occur.

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters