Exam 8: Writing Good-News and Neutral Messages

Binh is writing a message to a client to tell him that if he does not bring his account current,she will be forced to end their working relationship.She knows he will not respond well to this message.What should she do?

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Question 1

Correct Answer:

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The following is an email from Devi to her co-worker,Ilya: "Remind me,should David be invited to tomorrow's meeting?" This is an example of

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Question 2

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Explain the general plan for direct-order messages.

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Question 3

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The general plan for the direct approach in positive and neutral situations is as follows:
Begin with your objective.If you are seeking information,start by asking for it.If you are giving information,start by giving it.Whatever your key point is,lead with it.Whatever else must be covered to complete your objective makes up the bulk of the remainder of the message.End the message with an appropriate and friendly comment to create goodwill.

The opening of a routine inquiry should always

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Question 4

Which of these concluding sentences is most likely to build goodwill in a routine inquiry message?

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Question 5

Which of the following should be included in the body of a direct claim?

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Question 6

When including bad news in a favorable response,you should

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Question 7

In the context of order acknowledgements,which of the following illustrates the most positive way of responding to a vague order?

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Question 8

When composing good-news and neutral messages,one may

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Question 9

Combining two or more questions in a sentence

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Question 10

For the sake of conciseness and clarity,the questions in a routine inquiry should be combined into a single sentence.

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Question 11

Which of the following guidelines will help create an effective good-news message?

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Question 12

Messages that contain good news should be written in the indirect order.

(True/False)

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Question 13

A good place for general explanatory material in a routine inquiry with multiple questions is

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Question 14

Your goal in a claim message is to convince your reader that you deserve a remedy or compensation for the situation that has occurred.

(True/False)

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Question 15

Write a brief,direct order acknowledgment informing a customer that their order will be delayed by one day.

(Essay)

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Question 16

Which of the following guidelines should be followed when writing an effective message carrying good news?

(Multiple Choice)

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Question 17

Which of the following is the best approach to use when a message is likely to evoke a positive response from the reader?

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Question 18

Depending on the situation,claim messages can either be written using the direct order or the indirect order.

(True/False)

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Question 19

When writing a favorable response to a customer inquiry,you should avoid adding comments,questions,suggestions,or additional information even if such material is relevant to the reader's original request.

(True/False)

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Question 20

Showing 1 - 20 of 75

Binh is writing a message to a client to tell him that if he does not bring his account current,she will be forced to end their working relationship.She knows he will not respond well to this message.What should she do?

The following is an email from Devi to her co-worker,Ilya: "Remind me,should David be invited to tomorrow's meeting?" This is an example of

Explain the general plan for direct-order messages.

The opening of a routine inquiry should always

Which of these concluding sentences is most likely to build goodwill in a routine inquiry message?

Which of the following should be included in the body of a direct claim?

When including bad news in a favorable response,you should

In the context of order acknowledgements,which of the following illustrates the most positive way of responding to a vague order?

When composing good-news and neutral messages,one may

Combining two or more questions in a sentence

For the sake of conciseness and clarity,the questions in a routine inquiry should be combined into a single sentence.

Which of the following guidelines will help create an effective good-news message?

Messages that contain good news should be written in the indirect order.

A good place for general explanatory material in a routine inquiry with multiple questions is

Your goal in a claim message is to convince your reader that you deserve a remedy or compensation for the situation that has occurred.

Write a brief,direct order acknowledgment informing a customer that their order will be delayed by one day.

Which of the following guidelines should be followed when writing an effective message carrying good news?

Which of the following is the best approach to use when a message is likely to evoke a positive response from the reader?

Depending on the situation,claim messages can either be written using the direct order or the indirect order.

When writing a favorable response to a customer inquiry,you should avoid adding comments,questions,suggestions,or additional information even if such material is relevant to the reader's original request.

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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