Question 1

Interpreting a message is more than just extracting information from a message.

Accepted Answer

A) True 
 B)False  True

Question 2

The first step in the communication process is to

Accepted Answer

A)  compose a message. 
B)  interpret the message. 
C)  sense the need for communication. 
D)  select a course of action. 
E)  decide on a response. 
A)  compose a message. 
B)  interpret the message. 
C)  sense the need for communication. 
D)  select a course of action. 
E)  decide on a response. C

Question 3

Which of the following best exemplifies a personal context influencing communication?

Accepted Answer

A)  Because of Medpace Inc.'s hierarchical structure,employees are expected to use a formal style when communicating with high-ranking executives. 
B)  Jose,a freelance software trainer,prefers to use technical jargon when communicating with vendors. 
C)  Paula,a fashion designer,writes a fashion blog. 
D)  Jason,upset because he recently broke up with his girlfriend,writes a rude email to a coworker. 
E)  Gemini Inc.'s employees use social media in their communication at work. 
A)  Because of Medpace Inc.'s hierarchical structure,employees are expected to use a formal style when communicating with high-ranking executives. 
B)  Jose,a freelance software trainer,prefers to use technical jargon when communicating with vendors. 
C)  Paula,a fashion designer,writes a fashion blog. 
D)  Jason,upset because he recently broke up with his girlfriend,writes a rude email to a coworker. 
E)  Gemini Inc.'s employees use social media in their communication at work. D

Question 4

Communication ranks at or near the top of the business skills needed for success.

Accepted Answer

A) True 
 B)False

Question 5

The ability to interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes is known as visual literacy.

Accepted Answer

A) True 
 B)False

Question 6

Discuss the term "new media."

Accepted Answer

Answers will vary,but should mention som

Question 7

Which of the following is true about contexts for communication?

Accepted Answer

A)  Communication can be influenced by the communicators' professional roles. 
B)  The communicators' personal contexts do not influence their communication. 
C)  The largest context in which business communication takes place is the organizational context. 
D)  The organizational context does not influence either external communication or the grapevine. 
E)  Customs and cultures have no effect on business communication. 
A)  Communication can be influenced by the communicators' professional roles. 
B)  The communicators' personal contexts do not influence their communication. 
C)  The largest context in which business communication takes place is the organizational context. 
D)  The organizational context does not influence either external communication or the grapevine. 
E)  Customs and cultures have no effect on business communication.

Question 8

Explain why solving a communication problem is often a recursive process.

Accepted Answer

Students' answers will vary.They should

Question 9

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

Accepted Answer

A) True 
 B)False

Question 10

Cross-cultural competency is best defined as the ability to

Accepted Answer

A)  understand and adapt to the preference for individualism or collectivism,religious beliefs,political environment,and ideas about social hierarchy of different countries. 
B)  interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes. 
C)  determine the deeper,underlying meaning or significance of messages. 
D)  manipulate people into accepting one's viewpoint regarding religion. 
E)  create and interpret graphics. 
A)  understand and adapt to the preference for individualism or collectivism,religious beliefs,political environment,and ideas about social hierarchy of different countries. 
B)  interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes. 
C)  determine the deeper,underlying meaning or significance of messages. 
D)  manipulate people into accepting one's viewpoint regarding religion. 
E)  create and interpret graphics.

Question 11

Explain the main categories of business communication.

Accepted Answer

Answers will vary,but should note that t

Question 12

Which of the following best exemplifies personal communication?

Accepted Answer

A)  a team discussion of how to improve work performance 
B)  an acknowledgement that an order has been received 
C)  a note to a supplier thanking him for the Christmas card he sent 
D)  a business proposal written to the general manager of a company 
E)  a team meeting to discuss the progress of an ongoing project 
A)  a team discussion of how to improve work performance 
B)  an acknowledgement that an order has been received 
C)  a note to a supplier thanking him for the Christmas card he sent 
D)  a business proposal written to the general manager of a company 
E)  a team meeting to discuss the progress of an ongoing project

Question 13

Which of the following is a form of external-operational communication?

Accepted Answer

A)  discussions among the board members to decide the future course of the organization 
B)  coffee break conversations between employees regarding the progress of their respective projects 
C)  monthly sales reports created by an automated software 
D)  meetings that executives hold with leaders of community organizations 
E)  messages that employees write to their team members regarding project-related issues 
A)  discussions among the board members to decide the future course of the organization 
B)  coffee break conversations between employees regarding the progress of their respective projects 
C)  monthly sales reports created by an automated software 
D)  meetings that executives hold with leaders of community organizations 
E)  messages that employees write to their team members regarding project-related issues

Question 14

Describe the various factors that affect the types and amount of communicating that a business does.

Accepted Answer

The types and amount of communicating th

Question 15

A company requires the heads of its five departments to send a project update email to the company vice president each Friday afternoon.This is an example of a stable form of communication referred to as

Accepted Answer

A)  an informal network. 
B)  a genre. 
C)  heuristics. 
D)  a grapevine. 
E)  a literacy. 
A)  an informal network. 
B)  a genre. 
C)  heuristics. 
D)  a grapevine. 
E)  a literacy.

Question 16

The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event.This form of communication can be categorized as

Accepted Answer

A)  internal-operational communication. 
B)  external-operational communication. 
C)  personal communication. 
D)  verbal communication. 
E)  grapevine communication. 
A)  internal-operational communication. 
B)  external-operational communication. 
C)  personal communication. 
D)  verbal communication. 
E)  grapevine communication.

Question 17

Discuss the effects of the grapevine on an organization.How do skillful managers take advantage of this network?

Accepted Answer

The informal network inside an organizat

Question 18

The advent of new media has

Accepted Answer

A)  increased the need for employees who have social intelligence. 
B)  eliminated the need for traditional modes of communication such as face-to-face conversations. 
C)  limited the demand for digital networking and virtual collaboration. 
D)  increased the hierarchical nature of organizational setups. 
E)  reduced the decision-making power of front-line employees. 
A)  increased the need for employees who have social intelligence. 
B)  eliminated the need for traditional modes of communication such as face-to-face conversations. 
C)  limited the demand for digital networking and virtual collaboration. 
D)  increased the hierarchical nature of organizational setups. 
E)  reduced the decision-making power of front-line employees.

Question 19

The head of the marketing department at Plural Publishing sends an email to the company's three project managers,asking them to send the back cover copy for each book being published in the spring.This is an example of

Accepted Answer

A)  internal-operational communication. 
B)  external-operational communication. 
C)  personal communication. 
D)  grapevine communication. 
E)  internal-external communication. 
A)  internal-operational communication. 
B)  external-operational communication. 
C)  personal communication. 
D)  grapevine communication. 
E)  internal-external communication.

Question 20

Which of the following is true about external-operational communication?

Accepted Answer

A)  It includes the ongoing discussions that the senior management undertakes to determine the goals and processes of the business. 
B)  It includes all of the business's efforts at selling,from sales letters and emails to ads,tradeshow displays,and customer visits. 
C)  It includes the orders and instructions that supervisors give employees,as well as written and oral exchanges among employees about work matters. 
D)  It includes company reports that employees prepare concerning sales,production,inventories,finance,maintenance,and so on. 
E)  It includes the messages that employees write and speak in carrying out their assignments and contributing their ideas to the business. 
A)  It includes the ongoing discussions that the senior management undertakes to determine the goals and processes of the business. 
B)  It includes all of the business's efforts at selling,from sales letters and emails to ads,tradeshow displays,and customer visits. 
C)  It includes the orders and instructions that supervisors give employees,as well as written and oral exchanges among employees about work matters. 
D)  It includes company reports that employees prepare concerning sales,production,inventories,finance,maintenance,and so on. 
E)  It includes the messages that employees write and speak in carrying out their assignments and contributing their ideas to the business.

Interpreting a message is more than just extracting information from a message.

The first step in the communication process is to

Which of the following best exemplifies a personal context influencing communication?

Communication ranks at or near the top of the business skills needed for success.

The ability to interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes is known as visual literacy.

Discuss the term "new media."

Which of the following is true about contexts for communication?

Explain why solving a communication problem is often a recursive process.

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

Cross-cultural competency is best defined as the ability to

Explain the main categories of business communication.

Which of the following best exemplifies personal communication?

Which of the following is a form of external-operational communication?

Describe the various factors that affect the types and amount of communicating that a business does.

A company requires the heads of its five departments to send a project update email to the company vice president each Friday afternoon.This is an example of a stable form of communication referred to as

The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event.This form of communication can be categorized as

Discuss the effects of the grapevine on an organization.How do skillful managers take advantage of this network?

The advent of new media has

The head of the marketing department at Plural Publishing sends an email to the company's three project managers,asking them to send the back cover copy for each book being published in the spring.This is an example of

Which of the following is true about external-operational communication?

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters

Exam 1: Communicating in the Workplace

Interpreting a message is more than just extracting information from a message.

The first step in the communication process is to

Which of the following best exemplifies a personal context influencing communication?

Communication ranks at or near the top of the business skills needed for success.

The ability to interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes is known as visual literacy.

Discuss the term "new media."

Which of the following is true about contexts for communication?

Explain why solving a communication problem is often a recursive process.

Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.

Cross-cultural competency is best defined as the ability to

Explain the main categories of business communication.

Which of the following best exemplifies personal communication?

Which of the following is a form of external-operational communication?

Describe the various factors that affect the types and amount of communicating that a business does.

A company requires the heads of its five departments to send a project update email to the company vice president each Friday afternoon.This is an example of a stable form of communication referred to as

The social media manager for a small start up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event.This form of communication can be categorized as

Discuss the effects of the grapevine on an organization.How do skillful managers take advantage of this network?

The advent of new media has

The head of the marketing department at Plural Publishing sends an email to the company's three project managers,asking them to send the back cover copy for each book being published in the spring.This is an example of

Which of the following is true about external-operational communication?

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters