Question 1

The official culture and the actual culture in a company are exactly the same.

Accepted Answer

A) True 
 B)False

Question 2

The ability of people to quickly assess the emotions of those around them and adapt their words,tone,and gestures accordingly is known as social intelligence.

Accepted Answer

A) True 
 B)False

Question 3

Solving a communication problem is typically a linear process.

Accepted Answer

A) True 
 B)False

Question 4

What is the goal of business communication?

Accepted Answer

The goal of business communica

Question 5

Pedro,a sales manager,asks Rafael,one of his new recruits,to send him a sales report by EOD (end of day).Rafael intends on creating the report after returning home and sending it to Pedro by midnight.While Rafael is on his way out after finishing his work for the day,Pedro spots him and asks him for the report.It is only then that Rafael realizes that Pedro expected him to finish the report before leaving.This scenario exemplifies

Accepted Answer

A)  groupthink. 
B)  heckling. 
C)  masking. 
D)  brainstorming. 
E)  bypassing. 
A)  groupthink. 
B)  heckling. 
C)  masking. 
D)  brainstorming. 
E)  bypassing.

Question 6

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Accepted Answer

A)  The communicator will not be able to develop a well-informed sense of the situation. 
B)  The communicator will have to adapt his or her course of action while in the midst of communicating. 
C)  The communicator will have trouble achieving his/her goals. 
D)  Choosing an appropriate medium for the message becomes a challenge. 
E)  Composing the message requires less consideration. 
A)  The communicator will not be able to develop a well-informed sense of the situation. 
B)  The communicator will have to adapt his or her course of action while in the midst of communicating. 
C)  The communicator will have trouble achieving his/her goals. 
D)  Choosing an appropriate medium for the message becomes a challenge. 
E)  Composing the message requires less consideration.

Question 7

Computational thinking is best defined as the ability to

Accepted Answer

A)  interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes. 
B)  understand and adapt to other people's preference for individualism or collectivism,political environment and ideas about social hierarchy of different countries. 
C)  quickly assess the emotions of those around you and adapt one's words,tone,and gestures accordingly. 
D)  create visuals and determine the deeper,underlying meaning or significance of messages. 
E)  manipulate people into accepting one's viewpoint regarding ethics and social responsibility. 
A)  interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes. 
B)  understand and adapt to other people's preference for individualism or collectivism,political environment and ideas about social hierarchy of different countries. 
C)  quickly assess the emotions of those around you and adapt one's words,tone,and gestures accordingly. 
D)  create visuals and determine the deeper,underlying meaning or significance of messages. 
E)  manipulate people into accepting one's viewpoint regarding ethics and social responsibility.

Question 8

The grapevine,or the informal network of communication within an organization,typically carries much less information than the formal communication network.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements is true about ill-defined problems?

Accepted Answer

A)  Ill-defined problems can be solved by using a set formula. 
B)  There are few ill-defined problems in a well-run business. 
C)  Ill-defined problems are always negative. 
D)  Solving ill-defined problems requires analytical skill and good judgment. 
E)  Ill-defined problems have unique and perfect solutions. 
A)  Ill-defined problems can be solved by using a set formula. 
B)  There are few ill-defined problems in a well-run business. 
C)  Ill-defined problems are always negative. 
D)  Solving ill-defined problems requires analytical skill and good judgment. 
E)  Ill-defined problems have unique and perfect solutions.

Question 10

The widespread use of the Internet has

Accepted Answer

A)  forced companies into focusing harder on developing a socially responsible image. 
B)  restricted negative information from spreading quickly and widely. 
C)  reduced the likelihood of culturally diverse people working together on a global team. 
D)  made organizations less accountable to society and removed them from public scrutiny. 
E)  reduced the amount of time employees can spend on tasks that require deeper interpretation. 
A)  forced companies into focusing harder on developing a socially responsible image. 
B)  restricted negative information from spreading quickly and widely. 
C)  reduced the likelihood of culturally diverse people working together on a global team. 
D)  made organizations less accountable to society and removed them from public scrutiny. 
E)  reduced the amount of time employees can spend on tasks that require deeper interpretation.

Question 11

Which of the following statements is true about personal communication?

Accepted Answer

A)  Personal communication is an official part of a business's operations. 
B)  Personal communication should be avoided as it is often counter-productive to the organization's goals. 
C)  Personal communication is regulated by the formal network. 
D)  Communication with external parties may include elements of personal communication. 
E)  The attitudes of the employees and those with whom they communicate are not influenced by personal communication. 
A)  Personal communication is an official part of a business's operations. 
B)  Personal communication should be avoided as it is often counter-productive to the organization's goals. 
C)  Personal communication is regulated by the formal network. 
D)  Communication with external parties may include elements of personal communication. 
E)  The attitudes of the employees and those with whom they communicate are not influenced by personal communication.

Question 12

Which of the following statements about email is true?

Accepted Answer

A)  Email came into existence during the 1950s. 
B)  Email has entirely replaced the need for phone conversations. 
C)  Email is the primary form of oral communication. 
D)  Email allows a communicator to reach out to only one person at a time. 
E)  Email revolutionized business communication. 
A)  Email came into existence during the 1950s. 
B)  Email has entirely replaced the need for phone conversations. 
C)  Email is the primary form of oral communication. 
D)  Email allows a communicator to reach out to only one person at a time. 
E)  Email revolutionized business communication.

Question 13

The widespread use of the Internet has increased companies' attention to social responsibility.

Accepted Answer

A) True 
 B)False

Question 14

Identify the impact of new media on communication.

Accepted Answer

A)  New media have increased rigidity in thinking and reduced people's problem-solving skills. 
B)  New media have decreased the average social intelligence of people at work. 
C)  New media have made it easier to tap the intelligence of people outside an organization. 
D)  New media have reduced the need for cross-cultural competency. 
E)  New media have lowered the quality of communication in the workplace. 
A)  New media have increased rigidity in thinking and reduced people's problem-solving skills. 
B)  New media have decreased the average social intelligence of people at work. 
C)  New media have made it easier to tap the intelligence of people outside an organization. 
D)  New media have reduced the need for cross-cultural competency. 
E)  New media have lowered the quality of communication in the workplace.

Question 15

Which of the following is an example of external-operational communication?

Accepted Answer

A)  a training session conducted by a member of the information technology team to show employees how to use the new database 
B)  a discussion between members of a project team during which they determine the next step they need to take 
C)  a television advertisement for business Internet services 
D)  a report provided to senior management by the sales manager 
E)  a memo from human resources to employees reminding them that cultural sensitivity training will be held next week 
A)  a training session conducted by a member of the information technology team to show employees how to use the new database 
B)  a discussion between members of a project team during which they determine the next step they need to take 
C)  a television advertisement for business Internet services 
D)  a report provided to senior management by the sales manager 
E)  a memo from human resources to employees reminding them that cultural sensitivity training will be held next week

Question 16

Skillful managers will most likely deal with their organization's grapevine by

Accepted Answer

A)  controlling it with rules and regulations. 
B)  establishing communication procedures to monitor it. 
C)  recognizing its presence and understanding its influence on the organization. 
D)  ignoring its existence. 
E)  deregulating the use of social media during work hours. 
A)  controlling it with rules and regulations. 
B)  establishing communication procedures to monitor it. 
C)  recognizing its presence and understanding its influence on the organization. 
D)  ignoring its existence. 
E)  deregulating the use of social media during work hours.

Question 17

Social intelligence is best defined as the ability to

Accepted Answer

A)  choose the right format for a given document. 
B)  quickly assess the emotions of those around them and adapt their words,tone,and gestures accordingly. 
C)  interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes. 
D)  determine the deeper meaning or significance of data. 
E)  observe proper business etiquette. 
A)  choose the right format for a given document. 
B)  quickly assess the emotions of those around them and adapt their words,tone,and gestures accordingly. 
C)  interact with data,see patterns in data,make data-based decisions,and use data to design for desired outcomes. 
D)  determine the deeper meaning or significance of data. 
E)  observe proper business etiquette.

Question 18

Which of the following statements is true about increasing gender,age,and ethnic diversity in the workplace?

Accepted Answer

A)  It has had little effect on communication in the workplace. 
B)  Communication in businesses decreases as diversity increases. 
C)  The requirement for cultural agility in workplace communication has increased significantly. 
D)  All people within a business share standardized notions of business and communication. 
E)  Workplace diversity decreases the need for social intelligence. 
A)  It has had little effect on communication in the workplace. 
B)  Communication in businesses decreases as diversity increases. 
C)  The requirement for cultural agility in workplace communication has increased significantly. 
D)  All people within a business share standardized notions of business and communication. 
E)  Workplace diversity decreases the need for social intelligence.

Question 19

It is now more important for employees to have visual literacy than verbal literacy.

Accepted Answer

A) True 
 B)False

Question 20

The larger context for communication includes the moment in time in which the communication is taking place;the customs,values,and language or the surrounding culture;and the general business-economic climate.

Accepted Answer

A) True 
 B)False

The official culture and the actual culture in a company are exactly the same.

The ability of people to quickly assess the emotions of those around them and adapt their words,tone,and gestures accordingly is known as social intelligence.

Solving a communication problem is typically a linear process.

What is the goal of business communication?

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Computational thinking is best defined as the ability to

The grapevine,or the informal network of communication within an organization,typically carries much less information than the formal communication network.

Which of the following statements is true about ill-defined problems?

The widespread use of the Internet has

Which of the following statements is true about personal communication?

Which of the following statements about email is true?

The widespread use of the Internet has increased companies' attention to social responsibility.

Identify the impact of new media on communication.

Which of the following is an example of external-operational communication?

Skillful managers will most likely deal with their organization's grapevine by

Social intelligence is best defined as the ability to

Which of the following statements is true about increasing gender,age,and ethnic diversity in the workplace?

It is now more important for employees to have visual literacy than verbal literacy.

The larger context for communication includes the moment in time in which the communication is taking place;the customs,values,and language or the surrounding culture;and the general business-economic climate.

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 1: Communicating in the Workplace

The official culture and the actual culture in a company are exactly the same.

The ability of people to quickly assess the emotions of those around them and adapt their words,tone,and gestures accordingly is known as social intelligence.

Solving a communication problem is typically a linear process.

What is the goal of business communication?

Which of the following is most likely to be true of a situation that heavily involves the audience in the communication process?

Computational thinking is best defined as the ability to

The grapevine,or the informal network of communication within an organization,typically carries much less information than the formal communication network.

Which of the following statements is true about ill-defined problems?

The widespread use of the Internet has

Which of the following statements is true about personal communication?

Which of the following statements about email is true?

The widespread use of the Internet has increased companies' attention to social responsibility.

Identify the impact of new media on communication.

Which of the following is an example of external-operational communication?

Skillful managers will most likely deal with their organization's grapevine by

Social intelligence is best defined as the ability to

Which of the following statements is true about increasing gender,age,and ethnic diversity in the workplace?

It is now more important for employees to have visual literacy than verbal literacy.

The larger context for communication includes the moment in time in which the communication is taking place;the customs,values,and language or the surrounding culture;and the general business-economic climate.

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters