Question 1

Personal communication interferes with good business relationships and should be prohibited in the workplace.

Accepted Answer

A) True 
 B)False

Question 2

The ability to meaningfully,accurately,and efficiently create and interpret pictures and other graphics is known as

Accepted Answer

A)  cross-cultural competency. 
B)  social intelligence. 
C)  computational thinking. 
D)  ethical reasoning. 
E)  visual literacy. 
A)  cross-cultural competency. 
B)  social intelligence. 
C)  computational thinking. 
D)  ethical reasoning. 
E)  visual literacy.

Question 3

If you have decided to deliver you message verbally,during the ______ stage in the process of communication,you will make notes and design any visuals you might need.

Accepted Answer

A)  composing the message 
B)  sending the message 
C)  selecting a course of action 
D)  receiving the message 
E)  interpreting the message 
A)  composing the message 
B)  sending the message 
C)  selecting a course of action 
D)  receiving the message 
E)  interpreting the message

Question 4

Part of having ______ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.

Accepted Answer

A)  social intelligence 
B)  interpretive skill 
C)  cross-cultural competency 
D)  computational thinking 
A)  social intelligence 
B)  interpretive skill 
C)  cross-cultural competency 
D)  computational thinking

Question 5

Which of the following is a current challenge for business communicators?

Accepted Answer

A)  increased popularity of hierarchical structures in organizations 
B)  decreased diversity of employees at the workplace 
C)  increased focus on corporate social responsibility 
D)  increased rejection of new media in family-owned businesses 
E)  decreased usage of electronic correspondence by business writers 
A)  increased popularity of hierarchical structures in organizations 
B)  decreased diversity of employees at the workplace 
C)  increased focus on corporate social responsibility 
D)  increased rejection of new media in family-owned businesses 
E)  decreased usage of electronic correspondence by business writers

Question 6

When interacting in social situations,an employee is expected to follow a set of behaviors known as

Accepted Answer

A)  business etiquette. 
B)  formal communication. 
C)  heuristics. 
D)  cross-cultural competency. 
E)  interpretive skills. 
A)  business etiquette. 
B)  formal communication. 
C)  heuristics. 
D)  cross-cultural competency. 
E)  interpretive skills.

Question 7

Define computational thinking and create a brief scenario in which an employee might need and use this skill.

Accepted Answer

Answers will vary,but students should no

Question 8

Which of the following is an example of internal-operational communication?

Accepted Answer

A)  a letter written by a consumer to the customer care service 
B)  an advertisement put on a company's website for the general public 
C)  an order form submitted to an organization's supplier for raw materials 
D)  a businessperson's posts on her personal Twitter feed 
E)  a memo from the company president to her subordinates regarding sales targets 
A)  a letter written by a consumer to the customer care service 
B)  an advertisement put on a company's website for the general public 
C)  an order form submitted to an organization's supplier for raw materials 
D)  a businessperson's posts on her personal Twitter feed 
E)  a memo from the company president to her subordinates regarding sales targets

Question 9

The formal network refers to the main lines of operational communication in a business.

Accepted Answer

A) True 
 B)False

Question 10

The automation of tasks by smart machines

Accepted Answer

A)  improves the average social intelligence of employees. 
B)  enables employees to spend more time on tasks that require strong interpretive skills. 
C)  offers employees the opportunity to develop visual literacy and ethical reasoning. 
D)  develops a high level of information literacy in employees. 
E)  improves the technological competence of employees. 
A)  improves the average social intelligence of employees. 
B)  enables employees to spend more time on tasks that require strong interpretive skills. 
C)  offers employees the opportunity to develop visual literacy and ethical reasoning. 
D)  develops a high level of information literacy in employees. 
E)  improves the technological competence of employees.

Question 11

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Accepted Answer

A) True 
 B)False

Question 12

Heidi is an energy drink salesperson.When selling her firm's drinks in the United States,she emphasizes how they will give consumers them the extra edge they need to get ahead in life.However,when selling them in China,she instead emphasizes how consumers will be better able to meet their family and work responsibilities.By doing this,Heidi demonstrates

Accepted Answer

A)  cross-cultural competency. 
B)  ethical reasoning. 
C)  computational thinking. 
D)  visual literacy. 
E)  corporate social responsibility. 
A)  cross-cultural competency. 
B)  ethical reasoning. 
C)  computational thinking. 
D)  visual literacy. 
E)  corporate social responsibility.

Question 13

Mira reviews user information collected by her company's website and uses it to create targeted marketing materials.Mira is using

Accepted Answer

A)  computational thinking. 
B)  visual literacy. 
C)  cultural awareness. 
D)  data agility. 
E)  corporate social responsibility. 
A)  computational thinking. 
B)  visual literacy. 
C)  cultural awareness. 
D)  data agility. 
E)  corporate social responsibility.

Question 14

No two people have identical contexts or mental "filters."

Accepted Answer

A) True 
 B)False

Question 15

Miguel grew up in a large family in a rural area of Texas,while Marissa is an only child who grew up in New York City.This information details Miguel and Marissa's ______ contexts.

Accepted Answer

A)  organizational 
B)  formal 
C)  informal 
D)  personal 
E)  professional 
A)  organizational 
B)  formal 
C)  informal 
D)  personal 
E)  professional

Question 16

Which of the following statements is true about organizational culture?

Accepted Answer

A)  The concept of organizational or corporate culture was popularized in the early 1930s. 
B)  A company's organizational culture is determined by management. 
C)  The focus on organizational culture by management consultants and theorists has drastically decreased over time. 
D)  The official organizational culture of a company is exactly the same as its actual organizational culture. 
E)  Organizational culture refers to an organization's customary,but often unstated,ways of perceiving and doing things. 
A)  The concept of organizational or corporate culture was popularized in the early 1930s. 
B)  A company's organizational culture is determined by management. 
C)  The focus on organizational culture by management consultants and theorists has drastically decreased over time. 
D)  The official organizational culture of a company is exactly the same as its actual organizational culture. 
E)  Organizational culture refers to an organization's customary,but often unstated,ways of perceiving and doing things.

Question 17

Which of the following best exemplifies a communicator's professional context influencing communication?

Accepted Answer

A)  As the public relations manager,Trina is the only employee at Gila Construction authorized to talk to the press. 
B)  Jose,an optimistic person,likes to put an inspirational quote at the end of his email messages. 
C)  Morgan,an architect,prefers to communicate ideas visually. 
D)  Melissa refuses to apologize to her subordinate after yelling at the subordinate in public. 
E)  Trevor often uses social media sites at work because his company's products are marketed to young adults. 
A)  As the public relations manager,Trina is the only employee at Gila Construction authorized to talk to the press. 
B)  Jose,an optimistic person,likes to put an inspirational quote at the end of his email messages. 
C)  Morgan,an architect,prefers to communicate ideas visually. 
D)  Melissa refuses to apologize to her subordinate after yelling at the subordinate in public. 
E)  Trevor often uses social media sites at work because his company's products are marketed to young adults.

Question 18

Which of the following statements is true about business communication within an organization?

Accepted Answer

A)  An organization's communication patterns are independent of the industry in which it operates. 
B)  How structured an organization is can determine who specific employees may communicate with. 
C)  Simpler organizations typically require more communication than complex organizations. 
D)  The geographic dispersion of an organization tends to have an adverse impact on its external communication. 
E)  The communication of a homogeneous organization requires more adaptation to participants' values than that of a multicultural organization. 
A)  An organization's communication patterns are independent of the industry in which it operates. 
B)  How structured an organization is can determine who specific employees may communicate with. 
C)  Simpler organizations typically require more communication than complex organizations. 
D)  The geographic dispersion of an organization tends to have an adverse impact on its external communication. 
E)  The communication of a homogeneous organization requires more adaptation to participants' values than that of a multicultural organization.

Question 19

Which of the following is true about the informal network of an organization?

Accepted Answer

A)  The informal network consists of organized,well-established channels for information exchange. 
B)  The informal network can be controlled by the manager's network. 
C)  The informal network carries insignificant information. 
D)  Use of the informal network should be discouraged. 
E)  The informal network follows no set pattern and is usually a complex relationship of smaller networks. 
A)  The informal network consists of organized,well-established channels for information exchange. 
B)  The informal network can be controlled by the manager's network. 
C)  The informal network carries insignificant information. 
D)  Use of the informal network should be discouraged. 
E)  The informal network follows no set pattern and is usually a complex relationship of smaller networks.

Question 20

Which of the following approaches will be most effective for solving business communication problems?

Accepted Answer

A)  Use trial and error. 
B)  Consider your options and try the easiest idea. 
C)  Use what has worked for other companies. 
D)  Consider the likely effects of a number of different solutions and choose the solution with the best likely effect. 
E)  Use a formula that works for solving well-defined problems 
A)  Use trial and error. 
B)  Consider your options and try the easiest idea. 
C)  Use what has worked for other companies. 
D)  Consider the likely effects of a number of different solutions and choose the solution with the best likely effect. 
E)  Use a formula that works for solving well-defined problems

Personal communication interferes with good business relationships and should be prohibited in the workplace.

The ability to meaningfully,accurately,and efficiently create and interpret pictures and other graphics is known as

If you have decided to deliver you message verbally,during the ______ stage in the process of communication,you will make notes and design any visuals you might need.

Part of having ______ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.

Which of the following is a current challenge for business communicators?

When interacting in social situations,an employee is expected to follow a set of behaviors known as

Define computational thinking and create a brief scenario in which an employee might need and use this skill.

Which of the following is an example of internal-operational communication?

The formal network refers to the main lines of operational communication in a business.

The automation of tasks by smart machines

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Mira reviews user information collected by her company's website and uses it to create targeted marketing materials.Mira is using

No two people have identical contexts or mental "filters."

Miguel grew up in a large family in a rural area of Texas,while Marissa is an only child who grew up in New York City.This information details Miguel and Marissa's ______ contexts.

Which of the following statements is true about organizational culture?

Which of the following best exemplifies a communicator's professional context influencing communication?

Which of the following statements is true about business communication within an organization?

Which of the following is true about the informal network of an organization?

Which of the following approaches will be most effective for solving business communication problems?

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters

Exam 1: Communicating in the Workplace

Personal communication interferes with good business relationships and should be prohibited in the workplace.

The ability to meaningfully,accurately,and efficiently create and interpret pictures and other graphics is known as

If you have decided to deliver you message verbally,during the ______ stage in the process of communication,you will make notes and design any visuals you might need.

Part of having ______ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.

Which of the following is a current challenge for business communicators?

When interacting in social situations,an employee is expected to follow a set of behaviors known as

Define computational thinking and create a brief scenario in which an employee might need and use this skill.

Which of the following is an example of internal-operational communication?

The formal network refers to the main lines of operational communication in a business.

The automation of tasks by smart machines

Bypassing is a communication problem that occurs when a sender and receiver attach completely different meanings to the same words.

Mira reviews user information collected by her company's website and uses it to create targeted marketing materials.Mira is using

No two people have identical contexts or mental "filters."

Miguel grew up in a large family in a rural area of Texas,while Marissa is an only child who grew up in New York City.This information details Miguel and Marissa's ______ contexts.

Which of the following statements is true about organizational culture?

Which of the following best exemplifies a communicator's professional context influencing communication?

Which of the following statements is true about business communication within an organization?

Which of the following is true about the informal network of an organization?

Which of the following approaches will be most effective for solving business communication problems?

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters