Question 1

Less important information can best be de-emphasized in a business message by including it

Accepted Answer

A)  in a short sentence. 
B)  as a modifying phrase. 
C)  in a simple sentence. 
D)  as a main clause. 
E)  at the start of a paragraph. 
A)  in a short sentence. 
B)  as a modifying phrase. 
C)  in a simple sentence. 
D)  as a main clause. 
E)  at the start of a paragraph. B

Question 2

What is the risk of a too-formal style of writing?

Accepted Answer

A)  You may sound cold and impersonal. 
B)  You may sound unprofessional. 
C)  You may sound immature or naive. 
D)  You may sound too knowledgeable. 
E)  You may sound too conversational. 
A)  You may sound cold and impersonal. 
B)  You may sound unprofessional. 
C)  You may sound immature or naive. 
D)  You may sound too knowledgeable. 
E)  You may sound too conversational. A

Question 3

Having integrity means that you are true to your ethical principles in all situations.

Accepted Answer

A) True 
 B)False  True

Question 4

In general,the more space you devote to a point,the more you emphasize it.

Accepted Answer

A) True 
 B)False

Question 5

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

Accepted Answer

A) True 
 B)False

Question 6

If your boss depends on you to have a project done on time,and you choose not to tell him that you are two weeks behind schedule,you are committing

Accepted Answer

A)  discrimination. 
B)  ethical communication. 
C)  a lie of commission. 
D)  a lie of omission. 
E)  exaggerated emphasis. 
A)  discrimination. 
B)  ethical communication. 
C)  a lie of commission. 
D)  a lie of omission. 
E)  exaggerated emphasis.

Question 7

Standard expressions of politeness,such as "please," "thank you," and "I'm sorry,"

Accepted Answer

A)  automatically make a message courteous. 
B)  do not always make the recipient feel understood and appreciated. 
C)  are necessary to make the recipient feel comfortable and understood. 
D)  often cause more harm than good. 
E)  are necessary to convey an author's feelings of goodwill. 
A)  automatically make a message courteous. 
B)  do not always make the recipient feel understood and appreciated. 
C)  are necessary to make the recipient feel comfortable and understood. 
D)  often cause more harm than good. 
E)  are necessary to convey an author's feelings of goodwill.

Question 8

Margaret does landscaping design for businesses.Because of her experience,she always has a general idea of how much something will cost and will share that number with potential clients,but she has an assistant price everything out just to be sure.She has just received her assistant's price quote for an extremely important project,and it is much higher than the amount she told the client.However,she knows that if she introduces the increased price gradually over the course of the project by saying things like "The rental fee on the backhoe was higher than expected" and "That load of rock cost an additional $500 because... ," the client will pay for it.When the client asks if her original estimate was accurate,Margaret says yes.This is an example of

Accepted Answer

A)  a lie of omission. 
B)  a lie of commission. 
C)  an ethical lie. 
D)  ethically de-emphasizing the negative. 
E)  following Aristotelian ethics. 
A)  a lie of omission. 
B)  a lie of commission. 
C)  an ethical lie. 
D)  ethically de-emphasizing the negative. 
E)  following Aristotelian ethics.

Question 9

Which of the following statements has the least level of formality when compared to the other statements?

Accepted Answer

A)  We have prepared a detailed analysis for the board. 
B)  Please confirm your attendance by replying to this message. 
C)  I'll double-check with Samir on the matter and keep you posted. 
D)  Please ensure that your payment reaches our office by 8 p.m.today. 
E)  Thank you;we will get back to you within three working days. 
A)  We have prepared a detailed analysis for the board. 
B)  Please confirm your attendance by replying to this message. 
C)  I'll double-check with Samir on the matter and keep you posted. 
D)  Please ensure that your payment reaches our office by 8 p.m.today. 
E)  Thank you;we will get back to you within three working days.

Question 10

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following sentences handles its subject most positively?

Accepted Answer

A)  We regret to inform you that we cannot hire you at this time. 
B)  Although we cannot hire you now,we will let you know if there are vacancies in future. 
C)  Regretfully,we must turn down your request for employment. 
D)  Unfortunately,we have no job vacancies at this time. 
E)  Although all of our positions are filled,we will hold your application for a possible future opening. 
A)  We regret to inform you that we cannot hire you at this time. 
B)  Although we cannot hire you now,we will let you know if there are vacancies in future. 
C)  Regretfully,we must turn down your request for employment. 
D)  Unfortunately,we have no job vacancies at this time. 
E)  Although all of our positions are filled,we will hold your application for a possible future opening.

Question 12

You can help give your documents a courteous effect by

Accepted Answer

A)  refraining from using conversational language. 
B)  using the we-viewpoint instead of the you-viewpoint. 
C)  refraining from blaming the reader. 
D)  preaching to the reader. 
E)  refraining from personalizing the message for the reader. 
A)  refraining from using conversational language. 
B)  using the we-viewpoint instead of the you-viewpoint. 
C)  refraining from blaming the reader. 
D)  preaching to the reader. 
E)  refraining from personalizing the message for the reader.

Question 13

Which of the following statements about restraint is true?

Accepted Answer

A)  Restraint means being true to your ethical principles in all situations. 
B)  Restraint means looking the other way when someone does something,even if your ethics mean you disagree. 
C)  Restraint means figuring out how to steer people in the direction you want them to go. 
D)  Restraint means taking the time to think before you act. 
E)  Restraint means omitting details,even if they are important,if you think they could harm your position. 
A)  Restraint means being true to your ethical principles in all situations. 
B)  Restraint means looking the other way when someone does something,even if your ethics mean you disagree. 
C)  Restraint means figuring out how to steer people in the direction you want them to go. 
D)  Restraint means taking the time to think before you act. 
E)  Restraint means omitting details,even if they are important,if you think they could harm your position.

Question 14

When delivering negative news,you should

Accepted Answer

A)  use little space on stating the negative point and a lot of space helping the reader receive it as positively as possible. 
B)  keep the message as brief as possible. 
C)  not mention the negative information and instead focus on positive news using explanatory,cushioning words. 
D)  spend a full paragraph delivering the negative news. 
E)  focus primarily on conveying the negative information as clearly as possible. 
A)  use little space on stating the negative point and a lot of space helping the reader receive it as positively as possible. 
B)  keep the message as brief as possible. 
C)  not mention the negative information and instead focus on positive news using explanatory,cushioning words. 
D)  spend a full paragraph delivering the negative news. 
E)  focus primarily on conveying the negative information as clearly as possible.

Question 15

Meeka feels like she can trust Victor to always be honest.This is a sign that Victor has

Accepted Answer

A)  a high level of education. 
B)  a high level of credibility. 
C)  a low level of integrity. 
D)  a high level of restraint. 
E)  a low level of ethics. 
A)  a high level of education. 
B)  a high level of credibility. 
C)  a low level of integrity. 
D)  a high level of restraint. 
E)  a low level of ethics.

Question 16

In which of the following cases will a less formal style of communication be most appropriate?

Accepted Answer

A)  when communicating with someone at a higher level than you 
B)  when communicating with someone you know 
C)  when writing a ceremonial message,such as a commendation or inspirational announcement 
D)  when writing an official reprimand 
E)  when writing letters,long reports,or external proposals 
A)  when communicating with someone at a higher level than you 
B)  when communicating with someone you know 
C)  when writing a ceremonial message,such as a commendation or inspirational announcement 
D)  when writing an official reprimand 
E)  when writing letters,long reports,or external proposals

Question 17

The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements about positive words is true?

Accepted Answer

A)  Because positive words work better,negative words should not be used in business communication. 
B)  Positive wording helps put readers in a receptive frame of mind. 
C)  Positive words are a form of exaggeration. 
D)  Positive words often cause readers to doubt the truthfulness of your message. 
E)  Being positive means simply stating the facts. 
A)  Because positive words work better,negative words should not be used in business communication. 
B)  Positive wording helps put readers in a receptive frame of mind. 
C)  Positive words are a form of exaggeration. 
D)  Positive words often cause readers to doubt the truthfulness of your message. 
E)  Being positive means simply stating the facts.

Question 19

The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."

Accepted Answer

A) True 
 B)False

Question 20

Which of the following best defines ethics?

Accepted Answer

A)  It is the study of the principles that guide how people interact and the choices they make. 
B)  It is the study of discrimination based on the six protected classes. 
C)  It is the study of how to accentuate the positive and de-emphasize the negative in communication. 
D)  It is the study of the laws that govern businesses. 
E)  It is the study of communication and how it impacts the recipient. 
A)  It is the study of the principles that guide how people interact and the choices they make. 
B)  It is the study of discrimination based on the six protected classes. 
C)  It is the study of how to accentuate the positive and de-emphasize the negative in communication. 
D)  It is the study of the laws that govern businesses. 
E)  It is the study of communication and how it impacts the recipient.

Less important information can best be de-emphasized in a business message by including it

What is the risk of a too-formal style of writing?

Having integrity means that you are true to your ethical principles in all situations.

In general,the more space you devote to a point,the more you emphasize it.

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

If your boss depends on you to have a project done on time,and you choose not to tell him that you are two weeks behind schedule,you are committing

Standard expressions of politeness,such as "please," "thank you," and "I'm sorry,"

Which of the following statements has the least level of formality when compared to the other statements?

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

Which of the following sentences handles its subject most positively?

You can help give your documents a courteous effect by

Which of the following statements about restraint is true?

When delivering negative news,you should

Meeka feels like she can trust Victor to always be honest.This is a sign that Victor has

In which of the following cases will a less formal style of communication be most appropriate?

The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.

Which of the following statements about positive words is true?

The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."

Which of the following best defines ethics?

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters

Exam 6: Building Positive Relationships Through Communication

Less important information can best be de-emphasized in a business message by including it

What is the risk of a too-formal style of writing?

Having integrity means that you are true to your ethical principles in all situations.

In general,the more space you devote to a point,the more you emphasize it.

You must be honest about your feelings and blame the reader when resolving a problem concerning him or her.

If your boss depends on you to have a project done on time,and you choose not to tell him that you are two weeks behind schedule,you are committing

Standard expressions of politeness,such as "please," "thank you," and "I'm sorry,"

Which of the following statements has the least level of formality when compared to the other statements?

Following Aristotelian ethics means making the choice that will result in the greatest good for the largest number of people.

Which of the following sentences handles its subject most positively?

You can help give your documents a courteous effect by

Which of the following statements about restraint is true?

When delivering negative news,you should

Meeka feels like she can trust Victor to always be honest.This is a sign that Victor has

In which of the following cases will a less formal style of communication be most appropriate?

The use of rubber stamps in business messages signals that you have quit thinking about the reader's actual situation.

Which of the following statements about positive words is true?

The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."

Which of the following best defines ethics?

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters