Question 1

A positive message is always ethical.

Accepted Answer

A) True 
 B)False

Question 2

Explain why it is important to choose the right level of formality for a message,and give examples of a situation when you would use a more formal style and a situation when you would use a less formal style.

Accepted Answer

Answers should explain that if your tone

Question 3

Briefly explain the importance of credibility,integrity,and restraint in the workplace.

Accepted Answer

Answers should note that credibility,whi

Question 4

One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.

Accepted Answer

A) True 
 B)False

Question 5

Rubber stamps are expressions that

Accepted Answer

A)  are rarely used except in special situations. 
B)  effectively convey the writer's concern for the individual recipient. 
C)  are used out of habit and not adapted to specific situations. 
D)  help the writer avoid sounding like they are writing a form letter. 
E)  impress recipients because they are personalized. 
A)  are rarely used except in special situations. 
B)  effectively convey the writer's concern for the individual recipient. 
C)  are used out of habit and not adapted to specific situations. 
D)  help the writer avoid sounding like they are writing a form letter. 
E)  impress recipients because they are personalized.

Question 6

Which of the following statements about courtesy is true?

Accepted Answer

A)  Courtesy is only necessary in formal writing. 
B)  Writing with courtesy means including overly polite expressions. 
C)  Courtesy means writing while keeping in mind what will make the recipient feel understood,appreciated,and comfortable. 
D)  Rubber stamps are the best way to convey courtesy in writing. 
E)  Courtesy is not expected by executives,who prefer to get the facts without any niceties. 
A)  Courtesy is only necessary in formal writing. 
B)  Writing with courtesy means including overly polite expressions. 
C)  Courtesy means writing while keeping in mind what will make the recipient feel understood,appreciated,and comfortable. 
D)  Rubber stamps are the best way to convey courtesy in writing. 
E)  Courtesy is not expected by executives,who prefer to get the facts without any niceties.

Question 7

Which sentence contains wording that reinforces a stereotype based on age?

Accepted Answer

A)  Their website is such a mess,it must have been designed by a Baby Boomer. 
B)  Carlita is the youngest attorney to ever work at our firm. 
C)  After reviewing their advertising ideas,I'm not sure your team is mature enough to work on this campaign. 
D)  We need someone experienced for this job. 
E)  Felicity is our senior accountant,but lately she has been forgetting to pay vendors on time. 
A)  Their website is such a mess,it must have been designed by a Baby Boomer. 
B)  Carlita is the youngest attorney to ever work at our firm. 
C)  After reviewing their advertising ideas,I'm not sure your team is mature enough to work on this campaign. 
D)  We need someone experienced for this job. 
E)  Felicity is our senior accountant,but lately she has been forgetting to pay vendors on time.

Question 8

Which type of sentence puts the most emphasis on its contents?

Accepted Answer

A)  a short,simple sentence 
B)  a long,detailed sentence 
C)  a medium sentence with subordination 
D)  a long sentence with coordination 
E)  a sentence with a dependent clause and modifying phrase 
A)  a short,simple sentence 
B)  a long,detailed sentence 
C)  a medium sentence with subordination 
D)  a long sentence with coordination 
E)  a sentence with a dependent clause and modifying phrase

Question 9

Which of the following sentences de-emphasizes the negative?

Accepted Answer

A)  I regret to inform you that we have chosen another candidate to fill the position. 
B)  Although we have chosen to go with another candidate,we would be interested in working with you in the future and will keep your information on file. 
C)  I'm sorry to inform you that you were not chosen for the position. 
D)  The position has been filled. 
E)  Unfortunately,you résumé was lacking in a few key areas,so we have gone with a different candidate. 
A)  I regret to inform you that we have chosen another candidate to fill the position. 
B)  Although we have chosen to go with another candidate,we would be interested in working with you in the future and will keep your information on file. 
C)  I'm sorry to inform you that you were not chosen for the position. 
D)  The position has been filled. 
E)  Unfortunately,you résumé was lacking in a few key areas,so we have gone with a different candidate.

Question 10

Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?

Accepted Answer

A)  a credibility meter 
B)  a code of conduct 
C)  a self-restraint code 
D)  a rubber stamp 
E)  a code of courtesy 
A)  a credibility meter 
B)  a code of conduct 
C)  a self-restraint code 
D)  a rubber stamp 
E)  a code of courtesy

Question 11

Which approach to ethics is focused on achieving the greatest good for the largest number of people?

Accepted Answer

A)  Aristotelian ethics 
B)  Kantian ethics 
C)  utilitarian ethics 
D)  humanitarian ethics 
E)  coordinating ethics 
A)  Aristotelian ethics 
B)  Kantian ethics 
C)  utilitarian ethics 
D)  humanitarian ethics 
E)  coordinating ethics

Question 12

Alonso,an event planner for a conference center,receives an email from a potential customer who wants to book the conference center's largest space to host a real estate seminar.Since the space is booked on the date specified by the customer,Alonso needs to turn down the customer's request.Which of the following delivers this message in the most positive manner?

Accepted Answer

A)  This is in reply to your request for one of our conference rooms.I regret to inform you that our largest conference room is booked for your specified date.Would you be interested in booking a space for a different date? 
B)  I have received your request for our largest conference room.As this is the peak exhibition season,we cannot comply with your request as the room is booked for the date specified.We sincerely hope to be contacted at a later time. 
C)  I am sorry to inform you that the largest room at the conference center is booked.I have instead sent you a list of the other rooms that are available. 
D)  Thank you for choosing us.I'm sorry to inform you that the largest conference room is unavailable for the date that you have mentioned.You can still choose from several other dates. 
E)  Although our largest conference center is booked for the specified date,some slightly smaller spaces are still available.I have attached a document with the specifications and price listings for those rooms. 
A)  This is in reply to your request for one of our conference rooms.I regret to inform you that our largest conference room is booked for your specified date.Would you be interested in booking a space for a different date? 
B)  I have received your request for our largest conference room.As this is the peak exhibition season,we cannot comply with your request as the room is booked for the date specified.We sincerely hope to be contacted at a later time. 
C)  I am sorry to inform you that the largest room at the conference center is booked.I have instead sent you a list of the other rooms that are available. 
D)  Thank you for choosing us.I'm sorry to inform you that the largest conference room is unavailable for the date that you have mentioned.You can still choose from several other dates. 
E)  Although our largest conference center is booked for the specified date,some slightly smaller spaces are still available.I have attached a document with the specifications and price listings for those rooms.

Question 13

Which of the following is an example of a nondiscriminatory sentence?

Accepted Answer

A)  For an American,Kelvin is pretty good at delivering presentations. 
B)  An employee must place the needs of his customers before his own. 
C)  Remember that Wallace is a wheelchair user,and be sure to book an accessible room for him at the conference. 
D)  Natalia belongs to the Millennial Generation,so it's only natural that she spends most of her time online. 
E)  A group of disabled children will be visiting our facility next week. 
A)  For an American,Kelvin is pretty good at delivering presentations. 
B)  An employee must place the needs of his customers before his own. 
C)  Remember that Wallace is a wheelchair user,and be sure to book an accessible room for him at the conference. 
D)  Natalia belongs to the Millennial Generation,so it's only natural that she spends most of her time online. 
E)  A group of disabled children will be visiting our facility next week.

Question 14

Because the center parts of a message receive major attention,this part carries more emphasis than the other parts.

Accepted Answer

A) True 
 B)False

Question 15

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Accepted Answer

Using position,sentence structure,and sp

Question 16

Create a brief example illustrating how emphasizing the positive can become unethical.

Accepted Answer

Examples will vary,but should

Question 17

Which ethical model asks the question "What would a virtuous person do?"

Accepted Answer

A)  Aristotelian 
B)  Kantian 
C)  utilitarian 
D)  coordination 
E)  virtuous 
A)  Aristotelian 
B)  Kantian 
C)  utilitarian 
D)  coordination 
E)  virtuous

Question 18

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

Accepted Answer

A)  putting more positive points in the beginning 
B)  putting more positive points in the middle 
C)  putting more negative points in the beginning 
D)  putting more negative points in the ending 
E)  spreading positive and negative points throughout the message 
A)  putting more positive points in the beginning 
B)  putting more positive points in the middle 
C)  putting more negative points in the beginning 
D)  putting more negative points in the ending 
E)  spreading positive and negative points throughout the message

Question 19

"The students of the seventh grade scored well on their math test." This is an example of a discriminatory sentence.

Accepted Answer

A) True 
 B)False

Question 20

The you-viewpoint is also called the

Accepted Answer

A)  you-arrogance. 
B)  you-attitude. 
C)  you-experience. 
D)  you-stamp. 
E)  you-practice. 
A)  you-arrogance. 
B)  you-attitude. 
C)  you-experience. 
D)  you-stamp. 
E)  you-practice.

A positive message is always ethical.

Explain why it is important to choose the right level of formality for a message,and give examples of a situation when you would use a more formal style and a situation when you would use a less formal style.

Briefly explain the importance of credibility,integrity,and restraint in the workplace.

One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.

Rubber stamps are expressions that

Which of the following statements about courtesy is true?

Which sentence contains wording that reinforces a stereotype based on age?

Which type of sentence puts the most emphasis on its contents?

Which of the following sentences de-emphasizes the negative?

Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?

Which approach to ethics is focused on achieving the greatest good for the largest number of people?

Which of the following is an example of a nondiscriminatory sentence?

Because the center parts of a message receive major attention,this part carries more emphasis than the other parts.

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Create a brief example illustrating how emphasizing the positive can become unethical.

Which ethical model asks the question "What would a virtuous person do?"

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

"The students of the seventh grade scored well on their math test." This is an example of a discriminatory sentence.

The you-viewpoint is also called the

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 6: Building Positive Relationships Through Communication

A positive message is always ethical.

Explain why it is important to choose the right level of formality for a message,and give examples of a situation when you would use a more formal style and a situation when you would use a less formal style.

Briefly explain the importance of credibility,integrity,and restraint in the workplace.

One practice that can help you avoid discriminatory wording is to avoid masculine and feminine words such as "policeman" and "waitress" when referring to a group that can include both genders.

Rubber stamps are expressions that

Which of the following statements about courtesy is true?

Which sentence contains wording that reinforces a stereotype based on age?

Which type of sentence puts the most emphasis on its contents?

Which of the following sentences de-emphasizes the negative?

Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?

Which approach to ethics is focused on achieving the greatest good for the largest number of people?

Which of the following is an example of a nondiscriminatory sentence?

Because the center parts of a message receive major attention,this part carries more emphasis than the other parts.

What are the three major techniques of emphasizing the positive and de-emphasizing the negative in business messages?

Create a brief example illustrating how emphasizing the positive can become unethical.

Which ethical model asks the question "What would a virtuous person do?"

Which of the following is the most useful way of emphasizing the positive and de-emphasizing the negative in your message?

"The students of the seventh grade scored well on their math test." This is an example of a discriminatory sentence.

The you-viewpoint is also called the

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters