Question 1

Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.

Accepted Answer

A) True 
 B)False

Question 2

A lie of commission is when you purposefully leave out information.

Accepted Answer

A) True 
 B)False

Question 3

Explain the difference between a lie of commission and a lie of omission,and provide an example of each.

Accepted Answer

Answers should note that a lie

Question 4

Kantian ethics fails to account for

Accepted Answer

A)  one's moral duty as a member of society. 
B)  the "What if everybody did it?" test. 
C)  people who are rational. 
D)  extenuating circumstances. 
E)  our duty to act reasonably. 
A)  one's moral duty as a member of society. 
B)  the "What if everybody did it?" test. 
C)  people who are rational. 
D)  extenuating circumstances. 
E)  our duty to act reasonably.

Question 5

Which of the following sentences is gender-neutral?

Accepted Answer

A)  A teacher is responsible for his students' behavior in class. 
B)  He was elected as the chairman of the committee. 
C)  All the freshmen assembled outside the dean's office. 
D)  You can call a policeman when in need. 
E)  Please ask the coordinator for directions. 
A)  A teacher is responsible for his students' behavior in class. 
B)  He was elected as the chairman of the committee. 
C)  All the freshmen assembled outside the dean's office. 
D)  You can call a policeman when in need. 
E)  Please ask the coordinator for directions.

Question 6

Why is the following statement potentially insulting to its recipient? "You will want to take advantage of this exciting opportunity before its too late!"

Accepted Answer

A)  It is excessively cold and stiff. 
B)  It is not formal enough. 
C)  It uses the you-attitude inappropriately. 
D)  It tells the recipient how they should feel. 
E)  It tells the recipient that their time to make a decision is limited. 
A)  It is excessively cold and stiff. 
B)  It is not formal enough. 
C)  It uses the you-attitude inappropriately. 
D)  It tells the recipient how they should feel. 
E)  It tells the recipient that their time to make a decision is limited.

Question 7

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed to avoid blaming the reader? List some strategies that help you avoid blaming the reader.

Accepted Answer

Students' answers will vary.A strategy t

Question 8

Which of the followings sentences exhibits the you-viewpoint?

Accepted Answer

A)  Your concerns have been heard,and we will do our best to accommodate you. 
B)  If you don't get your act together,you'll be formally sanctioned. 
C)  We are primarily concerned with how this looks to the board. 
D)  Your idea was ill-conceived and reckless. 
E)  We have received your order and will ship the parts as soon as they are available. 
A)  Your concerns have been heard,and we will do our best to accommodate you. 
B)  If you don't get your act together,you'll be formally sanctioned. 
C)  We are primarily concerned with how this looks to the board. 
D)  Your idea was ill-conceived and reckless. 
E)  We have received your order and will ship the parts as soon as they are available.

Question 9

Which of the following best describes conversational language?

Accepted Answer

A)  It is often stiff,but is simple and easy for readers to understand. 
B)  It is warm,engages the reader,and is easily understood. 
C)  It conveys the truth in a plain,unemotional way. 
D)  It is formal and strives to be neutral no matter what the topic. 
E)  It is appropriate for communication between co-workers,but not between employees and external recipients. 
A)  It is often stiff,but is simple and easy for readers to understand. 
B)  It is warm,engages the reader,and is easily understood. 
C)  It conveys the truth in a plain,unemotional way. 
D)  It is formal and strives to be neutral no matter what the topic. 
E)  It is appropriate for communication between co-workers,but not between employees and external recipients.

Question 10

Which of the following statements risks insulting the reader?

Accepted Answer

A)  You need to complete the energy efficiency report if you want to include it in the proposal. 
B)  I was happy to hear about Jillian's promotion. 
C)  Tavis seems upset about something this morning. 
D)  Do you want to go to lunch after the managers meeting? 
E)  I need you to update the Clausen file with this new information. 
A)  You need to complete the energy efficiency report if you want to include it in the proposal. 
B)  I was happy to hear about Jillian's promotion. 
C)  Tavis seems upset about something this morning. 
D)  Do you want to go to lunch after the managers meeting? 
E)  I need you to update the Clausen file with this new information.

Question 11

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

Accepted Answer

A) True 
 B)False

Question 12

The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about the you-viewpoint is true?

Accepted Answer

A)  Using the you-viewpoint means always stating the facts exactly as they are in a neutral tone. 
B)  The you-viewpoint often makes it difficult for readers to understand how a message applies to them. 
C)  The you-viewpoint means never using words like I or we. 
D)  It is possible for the you-viewpoint to be fake and manipulative. 
E)  Most people dislike receiving business communications using the you-viewpoint. 
A)  Using the you-viewpoint means always stating the facts exactly as they are in a neutral tone. 
B)  The you-viewpoint often makes it difficult for readers to understand how a message applies to them. 
C)  The you-viewpoint means never using words like I or we. 
D)  It is possible for the you-viewpoint to be fake and manipulative. 
E)  Most people dislike receiving business communications using the you-viewpoint.

Question 14

Using the you-viewpoint insures that you are always sincere and avoid manipulation.

Accepted Answer

A) True 
 B)False

Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.

A lie of commission is when you purposefully leave out information.

Explain the difference between a lie of commission and a lie of omission,and provide an example of each.

Kantian ethics fails to account for

Which of the following sentences is gender-neutral?

Why is the following statement potentially insulting to its recipient? "You will want to take advantage of this exciting opportunity before its too late!"

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed to avoid blaming the reader? List some strategies that help you avoid blaming the reader.

Which of the followings sentences exhibits the you-viewpoint?

Which of the following best describes conversational language?

Which of the following statements risks insulting the reader?

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.

Which of the following statements about the you-viewpoint is true?

Using the you-viewpoint insures that you are always sincere and avoid manipulation.

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 6: Building Positive Relationships Through Communication

Using the you-viewpoint means thinking beyond the recipients' perspective to consider your goals as a group.

A lie of commission is when you purposefully leave out information.

Explain the difference between a lie of commission and a lie of omission,and provide an example of each.

Kantian ethics fails to account for

Which of the following sentences is gender-neutral?

Why is the following statement potentially insulting to its recipient? "You will want to take advantage of this exciting opportunity before its too late!"

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed to avoid blaming the reader? List some strategies that help you avoid blaming the reader.

Which of the followings sentences exhibits the you-viewpoint?

Which of the following best describes conversational language?

Which of the following statements risks insulting the reader?

The we-viewpoint is more effective in building goodwill than the you-viewpoint.

The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.

Which of the following statements about the you-viewpoint is true?

Using the you-viewpoint insures that you are always sincere and avoid manipulation.

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters