Exam 8: Writing Good-News and Neutral Messages

When responding to an inquiry with two or more questions,a good approach is to answer the questions in the body of your message in the same order your reader used in asking them.

Which of the following is the most appropriate beginning for a typical routine inquiry message?

Internal-operational communications are highly casual exchanges between employees of the same company.

How should a direct claim message be organized?

If you are seeking only one piece of information in a routine inquiry message,you should

The opening of a routine inquiry should focus on the main objective.

A direct-order message

You are most likely to build goodwill with your readers by using

Karpos is looking for a company to supply his business with wire in various gauges.When sending inquiries to prospective suppliers,which of the following would be the most effective sentence to include in his opening?

Halina has received a customer inquiry asking about the availability of her hotel's penthouse suite on April 5th.She has determined that the suite is available,and is composing a response for the customer.Which of the following openings should Halina use?

Which of the following claim messages presents its content in the most appropriate manner?

Which of the following statements about moderately formal internal-operational messages is true?

Which of the following should you do when responding favorably to questions in a routine inquiry message?

The Molinari Company has shipped the wrong dining room set to Martha.In the hopes of correcting the situation,Martha plans to write

Ending a message with phrases such as "as soon as possible" or "at your convenience" helps in building goodwill.