Question 1

All of the competencies described apply to individuals, teams, and organizations alike.

Accepted Answer

A) True 
 B)False

Question 2

Teams are a natural extension of a nation's cultural values in ________ cultures.

Accepted Answer

A)  individualistic 
B)  collectivist 
C)  ethnocentric 
D)  ethical 
A)  individualistic 
B)  collectivist 
C)  ethnocentric 
D)  ethical

Question 3

In Change Competency: Indra Nooyi thinks of companies as little republics that are responsible for change.

Accepted Answer

A) True 
 B)False

Question 4

In Diversity Competency: The Strategies for Success program developed by Aetna addresses the need for all employees, regardless of ethnicity, to save for the future.

Accepted Answer

A) True 
 B)False

Question 5

All of the following are competencies discussed in this chapter EXCEPT

Accepted Answer

A)  change. 
B)  communication. 
C)  self. 
D)  technology. 
A)  change. 
B)  communication. 
C)  self. 
D)  technology.

Question 6

In Ethics Competency: In response to the ignition switch problems encountered by GM in 2014, the company launched a compensation program for crash victims.

Accepted Answer

A) True 
 B)False

Question 7

John Cho is CEO at ABC Corporation, and has the right to make decisions about the company's direction. This right is an example of the managerial function of responsibility.

Accepted Answer

A) True 
 B)False

Question 8

Basically, employees learn what is expected of them by

Accepted Answer

A)  exposure to the organization's culture. 
B)  employee training and development programs. 
C)  written guidelines and rules. 
D)  the grapevine. 
A)  exposure to the organization's culture. 
B)  employee training and development programs. 
C)  written guidelines and rules. 
D)  the grapevine.

Question 9

Which statement about careers is FALSE?

Accepted Answer

A)  No absolute standard exists for evaluating a career. 
B)  Career success or failure is related to a person's self-concept, goals, and competencies. 
C)  An individual should only examine a career objectively. 
D)  The central idea in the career development process is time. 
A)  No absolute standard exists for evaluating a career. 
B)  Career success or failure is related to a person's self-concept, goals, and competencies. 
C)  An individual should only examine a career objectively. 
D)  The central idea in the career development process is time.

Question 10

When the assembly line slowed down, the supervisor took the time to identify concrete, specific examples of behavior and its effects on the workers so they would understand what needed to change. Which key attribute of the communication competency is the supervisor using?

Accepted Answer

A)  questioning 
B)  active listening 
C)  empathizing 
D)  describing 
A)  questioning 
B)  active listening 
C)  empathizing 
D)  describing

Question 11

Which competency includes the knowledge, skills, and abilities to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies?

Accepted Answer

A)  across cultures 
B)  diversity 
C)  change 
D)  connectivity 
A)  across cultures 
B)  diversity 
C)  change 
D)  connectivity

Question 12

_______ can lead to thinking of individuals or groups in a particular society in simple terms and thus glossing over the nuances and complexities of a culture

Accepted Answer

A)  Multiculturalism 
B)  Stereotyping 
C)  Diversity 
D)  A global-mindset 
A)  Multiculturalism 
B)  Stereotyping 
C)  Diversity 
D)  A global-mindset

Question 13

In Self-Competency: During her developmental journey, Indra Nooyi has been known for her keen business sense and her

Accepted Answer

A)  irreverent style. 
B)  quiet personality. 
C)  spontaneous humor. 
D)  developmental background. 
A)  irreverent style. 
B)  quiet personality. 
C)  spontaneous humor. 
D)  developmental background.

Question 14

The communication competency includes engaging in active listening. Define the term active listening, and explain how it aids in communication.

Accepted Answer

Active listening is the process of integ

Question 15

When Martina's boss told her to embellish the products' features to help make the sale, she argued that this was not the right course of action. Which competency was Martina demonstrating?

Accepted Answer

A)  ethics 
B)  self 
C)  communication 
D)  diversity 
A)  ethics 
B)  self 
C)  communication 
D)  diversity

Question 16

What element plays a fundamental role in implementing the other six competencies?

Accepted Answer

A)  technology 
B)  ethics 
C)  communication 
D)  leadership 
A)  technology 
B)  ethics 
C)  communication 
D)  leadership

Question 17

In Communications Competency: John Legere, CEO of T-Mobile, would agree that _____ is critical to the success of his company.

Accepted Answer

A)  interacting with his employees 
B)  investing in foreign companies 
C)  following the lead of others 
D)  demonstrating diversity 
A)  interacting with his employees 
B)  investing in foreign companies 
C)  following the lead of others 
D)  demonstrating diversity

Question 18

What term refers to the dominant pattern of living, thinking, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations?

Accepted Answer

A)  social mores 
B)  global mindset 
C)  collectivism 
D)  culture 
A)  social mores 
B)  global mindset 
C)  collectivism 
D)  culture

Question 19

Define the self competency. What are the key attributes of this competency?

Accepted Answer

The self competency includes the knowled

Question 20

Delineate the primary and secondary categories of diversity and discuss the challenges in managing the categories.

Accepted Answer

Primary categories of diversity are gene

All of the competencies described apply to individuals, teams, and organizations alike.

Teams are a natural extension of a nation's cultural values in ________ cultures.

In Change Competency: Indra Nooyi thinks of companies as little republics that are responsible for change.

In Diversity Competency: The Strategies for Success program developed by Aetna addresses the need for all employees, regardless of ethnicity, to save for the future.

All of the following are competencies discussed in this chapter EXCEPT

In Ethics Competency: In response to the ignition switch problems encountered by GM in 2014, the company launched a compensation program for crash victims.

John Cho is CEO at ABC Corporation, and has the right to make decisions about the company's direction. This right is an example of the managerial function of responsibility.

Basically, employees learn what is expected of them by

Which statement about careers is FALSE?

When the assembly line slowed down, the supervisor took the time to identify concrete, specific examples of behavior and its effects on the workers so they would understand what needed to change. Which key attribute of the communication competency is the supervisor using?

Which competency includes the knowledge, skills, and abilities to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies?

_______ can lead to thinking of individuals or groups in a particular society in simple terms and thus glossing over the nuances and complexities of a culture

In Self-Competency: During her developmental journey, Indra Nooyi has been known for her keen business sense and her

The communication competency includes engaging in active listening. Define the term active listening, and explain how it aids in communication.

When Martina's boss told her to embellish the products' features to help make the sale, she argued that this was not the right course of action. Which competency was Martina demonstrating?

What element plays a fundamental role in implementing the other six competencies?

In Communications Competency: John Legere, CEO of T-Mobile, would agree that _____ is critical to the success of his company.

What term refers to the dominant pattern of living, thinking, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations?

Define the self competency. What are the key attributes of this competency?

Delineate the primary and secondary categories of diversity and discuss the challenges in managing the categories.

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters

Exam 1: Learning About Organizational Behavior

All of the competencies described apply to individuals, teams, and organizations alike.

Teams are a natural extension of a nation's cultural values in ________ cultures.

In Change Competency: Indra Nooyi thinks of companies as little republics that are responsible for change.

In Diversity Competency: The Strategies for Success program developed by Aetna addresses the need for all employees, regardless of ethnicity, to save for the future.

All of the following are competencies discussed in this chapter EXCEPT

In Ethics Competency: In response to the ignition switch problems encountered by GM in 2014, the company launched a compensation program for crash victims.

John Cho is CEO at ABC Corporation, and has the right to make decisions about the company's direction. This right is an example of the managerial function of responsibility.

Basically, employees learn what is expected of them by

Which statement about careers is FALSE?

When the assembly line slowed down, the supervisor took the time to identify concrete, specific examples of behavior and its effects on the workers so they would understand what needed to change. Which key attribute of the communication competency is the supervisor using?

Which competency includes the knowledge, skills, and abilities to recognize and implement needed adaptations or entirely new transformations in the people, tasks, strategies, structures, or technologies?

_______ can lead to thinking of individuals or groups in a particular society in simple terms and thus glossing over the nuances and complexities of a culture

In Self-Competency: During her developmental journey, Indra Nooyi has been known for her keen business sense and her

The communication competency includes engaging in active listening. Define the term active listening, and explain how it aids in communication.

When Martina's boss told her to embellish the products' features to help make the sale, she argued that this was not the right course of action. Which competency was Martina demonstrating?

What element plays a fundamental role in implementing the other six competencies?

In Communications Competency: John Legere, CEO of T-Mobile, would agree that _____ is critical to the success of his company.

What term refers to the dominant pattern of living, thinking, and believing that is developed and transmitted by people, consciously or unconsciously, to subsequent generations?

Define the self competency. What are the key attributes of this competency?

Delineate the primary and secondary categories of diversity and discuss the challenges in managing the categories.

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters