Question 1

All of the following are conditions in which members are most likely to enforce norms EXCEPT

Accepted Answer

A)  when norms aid in team survival and provide benefits. 
B)  when norms simplify and make the behavior of others predictable. 
C)  when norms clarify the role of each team member. 
D)  when norms help to avoid embarrassing interpersonal situations. 
A)  when norms aid in team survival and provide benefits. 
B)  when norms simplify and make the behavior of others predictable. 
C)  when norms clarify the role of each team member. 
D)  when norms help to avoid embarrassing interpersonal situations.

Question 2

Cynthia has an issue at work that needs to be solved. She is trying to determine whether she should assemble a team to tackle the problem or just let her coworker Phil handle it. Which of the following is NOT a good reason for Cynthia to use a team approach for this situation?

Accepted Answer

A)  She will need the team's members to rely on one another to perform their jobs. 
B)  She thinks that having a diverse group of people and approaches will be more effective. 
C)  She is looking for a way to establish camaraderie among her employees. 
D)  She feels that acceptance of the decisions arrived at is crucial for effective implementation by team members. 
A)  She will need the team's members to rely on one another to perform their jobs. 
B)  She thinks that having a diverse group of people and approaches will be more effective. 
C)  She is looking for a way to establish camaraderie among her employees. 
D)  She feels that acceptance of the decisions arrived at is crucial for effective implementation by team members.

Question 3

What are the characteristics of groupthink?

Accepted Answer

Groupthink can result in ineffective gro

Question 4

What role does diversity and the presence of stereotypes play in overall team effectiveness?

Accepted Answer

Team effectiveness will be hampered if m

Question 5

The outcomes desired for a team as a whole are the team's

Accepted Answer

A)  benchmarks. 
B)  goals. 
C)  targets. 
D)  directives. 
A)  benchmarks. 
B)  goals. 
C)  targets. 
D)  directives.

Question 6

In "Teams Competency: Empowered Teams at W.L. Gore & Associates," which of the following is NOT one of the four guiding principles set down by Bill Gore?

Accepted Answer

A)  understanding that allegiance to the company is more important than allegiance to any one team 
B)  fairness to each other and everyone with whom one comes in contact 
C)  freedom to encourage, help, and allow other associates to grow in knowledge, skill, and scope of responsibility 
D)  consultation with other associates before undertaking actions that could impact the reputation of the company 
A)  understanding that allegiance to the company is more important than allegiance to any one team 
B)  fairness to each other and everyone with whom one comes in contact 
C)  freedom to encourage, help, and allow other associates to grow in knowledge, skill, and scope of responsibility 
D)  consultation with other associates before undertaking actions that could impact the reputation of the company

Question 7

Allison works in the accounting department of her company. She is part of a team that includes a person from each of the company's six field offices. The team must work together to review and approve employee expense reports and allocate funds to see that employees are paid in a timely manner and that the employees adhere to established guidelines. This is an example of a cross-functional team.

Accepted Answer

A) True 
 B)False

Question 8

Kellen is a district manager for the company's Southwest division. Periodically, he must meet with the district managers from the other regions of the company. To save on travel expenses, the team members use a web service called gotomeeting.com to facilitate video conferences. This is an example of a(n)

Accepted Answer

A)  Internet taskforce. 
B)  self-managed team. 
C)  cross-functional team. 
D)  virtual team. 
A)  Internet taskforce. 
B)  self-managed team. 
C)  cross-functional team. 
D)  virtual team.

Question 9

Describe the Punctuated Equilibrium Model of team development.

Accepted Answer

The punctuated equilibrium model of team

Question 10

Which type of team is frequently used to foster innovation and/or respond to customer needs by improving inputs or outputs or increasing service innovation across functional departments?

Accepted Answer

A)  self-managed team 
B)  functional team 
C)  cross-functional team 
D)  problem-solving team 
A)  self-managed team 
B)  functional team 
C)  cross-functional team 
D)  problem-solving team

Question 11

When a team divides itself into subgroups based on one or more attributes, it does so through a process known as

Accepted Answer

A)  fault lines. 
B)  collective efficacy. 
C)  groupthink. 
D)  collective conformity. 
A)  fault lines. 
B)  collective efficacy. 
C)  groupthink. 
D)  collective conformity.

Question 12

Within the marketing, purchasing, and human resources departments of many organizations, teams of employees work together daily on similar tasks and coordinate their efforts. These would be considered

Accepted Answer

A)  problem-solving teams. 
B)  functional teams. 
C)  cross-functional teams. 
D)  self-managed teams. 
A)  problem-solving teams. 
B)  functional teams. 
C)  cross-functional teams. 
D)  self-managed teams.

Question 13

Walt likes the fact that his team has a choice in how it carries out its tasks. To which dimension of team empowerment does this relate?

Accepted Answer

A)  impact 
B)  autonomy 
C)  potency 
D)  meaningfulness 
A)  impact 
B)  autonomy 
C)  potency 
D)  meaningfulness

Question 14

In the punctuated equilibrium model of team development, what occurs in the transition between phase 1 and phase 2?

Accepted Answer

A)  The team develops a sense of urgency based on deadlines and time pressures. 
B)  The team experiences conflict and begins to deviate from the already-established team goals. 
C)  The team realizes that all members must work together to accomplish the goal. 
D)  The team moves from getting acquainted and accepting one another to determining how members will accomplish the task. 
A)  The team develops a sense of urgency based on deadlines and time pressures. 
B)  The team experiences conflict and begins to deviate from the already-established team goals. 
C)  The team realizes that all members must work together to accomplish the goal. 
D)  The team moves from getting acquainted and accepting one another to determining how members will accomplish the task.

Question 15

To function effectively, teams need an appropriate level of ______, which comes from having a sense of potency, meaningfulness, autonomy, and impact.

Accepted Answer

A)  discipline 
B)  feedback 
C)  reinforcement 
D)  empowerment 
A)  discipline 
B)  feedback 
C)  reinforcement 
D)  empowerment

Question 16

Superordinate goals may have a more powerful effect on the willingness of individuals or teams to cooperate if they are accompanied by team rewards established by higher management.

Accepted Answer

A) True 
 B)False

Question 17

Does an absence of trust among team members stifle team effectiveness? How do team members act when there is a lack of trust?

Accepted Answer

A lack of trust among team members can s

Question 18

What role does a team member have if he or she seeks information to obtain key facts, coordinates relationships among ideas and suggestions, and evaluates the team's effectiveness?

Accepted Answer

A)  relations-oriented role 
B)  self-oriented role 
C)  task-oriented role 
D)  decision-making role 
A)  relations-oriented role 
B)  self-oriented role 
C)  task-oriented role 
D)  decision-making role

Question 19

A team's or group's shared perception of its ability to successfully perform specific tasks is referred to as ______ efficacy.

Accepted Answer

A)  mutual 
B)  self 
C)  group 
D)  collective 
A)  mutual 
B)  self 
C)  group 
D)  collective

Question 20

In "Communication Competency: Nestlé's Digital Acceleration Teams," Nestlé believes community management for the firm is an area that is best handled externally, through outsourcing.

Accepted Answer

A) True 
 B)False

All of the following are conditions in which members are most likely to enforce norms EXCEPT

Cynthia has an issue at work that needs to be solved. She is trying to determine whether she should assemble a team to tackle the problem or just let her coworker Phil handle it. Which of the following is NOT a good reason for Cynthia to use a team approach for this situation?

What are the characteristics of groupthink?

What role does diversity and the presence of stereotypes play in overall team effectiveness?

The outcomes desired for a team as a whole are the team's

In "Teams Competency: Empowered Teams at W.L. Gore & Associates," which of the following is NOT one of the four guiding principles set down by Bill Gore?

Describe the Punctuated Equilibrium Model of team development.

Which type of team is frequently used to foster innovation and/or respond to customer needs by improving inputs or outputs or increasing service innovation across functional departments?

When a team divides itself into subgroups based on one or more attributes, it does so through a process known as

Within the marketing, purchasing, and human resources departments of many organizations, teams of employees work together daily on similar tasks and coordinate their efforts. These would be considered

Walt likes the fact that his team has a choice in how it carries out its tasks. To which dimension of team empowerment does this relate?

In the punctuated equilibrium model of team development, what occurs in the transition between phase 1 and phase 2?

To function effectively, teams need an appropriate level of ______, which comes from having a sense of potency, meaningfulness, autonomy, and impact.

Superordinate goals may have a more powerful effect on the willingness of individuals or teams to cooperate if they are accompanied by team rewards established by higher management.

Does an absence of trust among team members stifle team effectiveness? How do team members act when there is a lack of trust?

What role does a team member have if he or she seeks information to obtain key facts, coordinates relationships among ideas and suggestions, and evaluates the team's effectiveness?

A team's or group's shared perception of its ability to successfully perform specific tasks is referred to as ______ efficacy.

In "Communication Competency: Nestlé's Digital Acceleration Teams," Nestlé believes community management for the firm is an area that is best handled externally, through outsourcing.

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

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Exam 12: Developing and Leading Teams

All of the following are conditions in which members are most likely to enforce norms EXCEPT

Cynthia has an issue at work that needs to be solved. She is trying to determine whether she should assemble a team to tackle the problem or just let her coworker Phil handle it. Which of the following is NOT a good reason for Cynthia to use a team approach for this situation?

What are the characteristics of groupthink?

What role does diversity and the presence of stereotypes play in overall team effectiveness?

The outcomes desired for a team as a whole are the team's

In "Teams Competency: Empowered Teams at W.L. Gore & Associates," which of the following is NOT one of the four guiding principles set down by Bill Gore?

Describe the Punctuated Equilibrium Model of team development.

Which type of team is frequently used to foster innovation and/or respond to customer needs by improving inputs or outputs or increasing service innovation across functional departments?

When a team divides itself into subgroups based on one or more attributes, it does so through a process known as

Within the marketing, purchasing, and human resources departments of many organizations, teams of employees work together daily on similar tasks and coordinate their efforts. These would be considered

Walt likes the fact that his team has a choice in how it carries out its tasks. To which dimension of team empowerment does this relate?

In the punctuated equilibrium model of team development, what occurs in the transition between phase 1 and phase 2?

To function effectively, teams need an appropriate level of ______, which comes from having a sense of potency, meaningfulness, autonomy, and impact.

Superordinate goals may have a more powerful effect on the willingness of individuals or teams to cooperate if they are accompanied by team rewards established by higher management.

Does an absence of trust among team members stifle team effectiveness? How do team members act when there is a lack of trust?

What role does a team member have if he or she seeks information to obtain key facts, coordinates relationships among ideas and suggestions, and evaluates the team's effectiveness?

A team's or group's shared perception of its ability to successfully perform specific tasks is referred to as ______ efficacy.

In "Communication Competency: Nestlé's Digital Acceleration Teams," Nestlé believes community management for the firm is an area that is best handled externally, through outsourcing.

Learning About Organizational Behavior

Individual Difference and Job Attitudes

Perceptions and Attributions

Learning and Performance Management

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression

Interpersonal Communication in Organizations

Promoting Fairness and Trust

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

Filters