Question 1

The tendency to sometimes withhold information from a desire to be polite and a reluctance to transmit bad news is sometimes called the __________.

Accepted Answer

The answer of The tendency to sometimes withhold information from...

Question 2

Briefly describe each of the following communication flows: downward, upward, and lateral. What does each type of flow accomplish in an organization?

Accepted Answer

Downward communication follows the chain

Question 3

Research shows that two key factors play into the choice to voice or remain silent: perceived _____ and perceived _______.

Accepted Answer

A)  transparency; presence 
B)  reflection; probing 
C)  presence; absence 
D)  semantic; relationship 
E)  efficacy; risk 
A)  transparency; presence 
B)  reflection; probing 
C)  presence; absence 
D)  semantic; relationship 
E)  efficacy; risk

Question 4

To be successful in today's business world you must be __________.

Accepted Answer

A)  ethnocentric 
B)  reflective in presence 
C)  ethically probing 
D)  culturally aware 
E)  able to speak one language 
A)  ethnocentric 
B)  reflective in presence 
C)  ethically probing 
D)  culturally aware 
E)  able to speak one language

Question 5

Analysis of Hitler and Steve Jobs' speeches shows that they were masters of communicating with noise.

Accepted Answer

A) True 
 B)False

Question 6

Communication is the process of sending and receiving symbols with attached meanings.

Accepted Answer

A) True 
 B)False

Question 7

Active communication occurs by facial expressions, body position, eye contact, and other physical gestures.

Accepted Answer

A) True 
 B)False

Question 8

For upward communication to be effective, people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

Accepted Answer

A) True 
 B)False

Question 9

________ channels follow the chain of command established by an organization's hierarchy of authority.

Accepted Answer

A)  Presence 
B)  Grapevine 
C)  Noise 
D)  Filter 
E)  Formal 
A)  Presence 
B)  Grapevine 
C)  Noise 
D)  Filter 
E)  Formal

Question 10

What is the process through which individuals make disclosures and form opinions or attributions about the other based on disclosures?

Accepted Answer

A)  Disclosure 
B)  Relational testing 
C)  Probing 
D)  Parochialism 
E)  Ethnocentrism 
A)  Disclosure 
B)  Relational testing 
C)  Probing 
D)  Parochialism 
E)  Ethnocentrism

Question 11

What does the term "feedback" refer to in the context of interpersonal communication? Why is it important? In practice, how does the feedback process typically work and how is it accomplished effectively?

Accepted Answer

Feedback is the process through which th

Question 12

All of the following are reasons people engage in feedback-seeking EXCEPT:

Accepted Answer

A)  To gather information for increasing performance. 
B)  To learn what others think about them. 
C)  To regulate one's behavior. 
D)  To change one's personality. 
E)  All of these. 
A)  To gather information for increasing performance. 
B)  To learn what others think about them. 
C)  To regulate one's behavior. 
D)  To change one's personality. 
E)  All of these.

Question 13

Research indicates that __________ communication is more accurate and effective than _______ communication.

Accepted Answer

A)  one-way; two-way 
B)  individual; group 
C)  team; individual 
D)  two-way; one-way 
E)  one-way; group 
A)  one-way; two-way 
B)  individual; group 
C)  team; individual 
D)  two-way; one-way 
E)  one-way; group

Question 14

The flow of messages at the same levels across organizations is known as __________.

Accepted Answer

A)  team communication 
B)  upward communication 
C)  downward communication 
D)  lateral communication 
E)  collaborative communication 
A)  team communication 
B)  upward communication 
C)  downward communication 
D)  lateral communication 
E)  collaborative communication

Question 15

The popular KISS principle of communication stands for __________.

Accepted Answer

A)  keep it swift and safe 
B)  keep it short and simple 
C)  keep it step-by-step 
D)  keep in style and standard 
E)  keep it speedy and specific 
A)  keep it swift and safe 
B)  keep it short and simple 
C)  keep it step-by-step 
D)  keep in style and standard 
E)  keep it speedy and specific

Question 16

What are the most common communication barriers in the workplace? Briefly describe each.

Accepted Answer

The most common barriers in the workplac

Question 17

What is active listening and what is recommended that one should use in counseling someone?

Accepted Answer

Active listening involves listening to a

Question 18

Channel richness is the capacity of a communication channel to convey information in an effective manner.

Accepted Answer

A) True 
 B)False

Question 19

Lateral communication follows the chain of command from top to bottom.

Accepted Answer

A) True 
 B)False

Question 20

__________ is a process of sending and receiving messages with attached meanings.

Accepted Answer

The answer of __________ is a process of sending and...

The tendency to sometimes withhold information from a desire to be polite and a reluctance to transmit bad news is sometimes called the __________.

Briefly describe each of the following communication flows: downward, upward, and lateral. What does each type of flow accomplish in an organization?

Research shows that two key factors play into the choice to voice or remain silent: perceived _ and perceived ___.

To be successful in today's business world you must be __________.

Analysis of Hitler and Steve Jobs' speeches shows that they were masters of communicating with noise.

Communication is the process of sending and receiving symbols with attached meanings.

Active communication occurs by facial expressions, body position, eye contact, and other physical gestures.

For upward communication to be effective, people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

________ channels follow the chain of command established by an organization's hierarchy of authority.

What is the process through which individuals make disclosures and form opinions or attributions about the other based on disclosures?

What does the term "feedback" refer to in the context of interpersonal communication? Why is it important? In practice, how does the feedback process typically work and how is it accomplished effectively?

All of the following are reasons people engage in feedback-seeking EXCEPT:

Research indicates that ____ communication is more accurate and effective than _ communication.

The flow of messages at the same levels across organizations is known as __________.

The popular KISS principle of communication stands for __________.

What are the most common communication barriers in the workplace? Briefly describe each.

What is active listening and what is recommended that one should use in counseling someone?

Channel richness is the capacity of a communication channel to convey information in an effective manner.

Lateral communication follows the chain of command from top to bottom.

__________ is a process of sending and receiving messages with attached meanings.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 11: Communication

The tendency to sometimes withhold information from a desire to be polite and a reluctance to transmit bad news is sometimes called the __________.

Briefly describe each of the following communication flows: downward, upward, and lateral. What does each type of flow accomplish in an organization?

Research shows that two key factors play into the choice to voice or remain silent: perceived _____ and perceived _______.

To be successful in today's business world you must be __________.

Analysis of Hitler and Steve Jobs' speeches shows that they were masters of communicating with noise.

Communication is the process of sending and receiving symbols with attached meanings.

Active communication occurs by facial expressions, body position, eye contact, and other physical gestures.

For upward communication to be effective, people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

________ channels follow the chain of command established by an organization's hierarchy of authority.

What is the process through which individuals make disclosures and form opinions or attributions about the other based on disclosures?

What does the term "feedback" refer to in the context of interpersonal communication? Why is it important? In practice, how does the feedback process typically work and how is it accomplished effectively?

All of the following are reasons people engage in feedback-seeking EXCEPT:

Research indicates that __________ communication is more accurate and effective than _______ communication.

The flow of messages at the same levels across organizations is known as __________.

The popular KISS principle of communication stands for __________.

What are the most common communication barriers in the workplace? Briefly describe each.

What is active listening and what is recommended that one should use in counseling someone?

Channel richness is the capacity of a communication channel to convey information in an effective manner.

Lateral communication follows the chain of command from top to bottom.

__________ is a process of sending and receiving messages with attached meanings.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Research shows that two key factors play into the choice to voice or remain silent: perceived _ and perceived ___.

Research indicates that ____ communication is more accurate and effective than _ communication.