Question 1

Which of the following is not considered one of the six major types of emotions identified by researchers?

Accepted Answer

A)  Anger 
B)  Joy 
C)  Love 
D)  Fear 
E)  Interest 
A)  Anger 
B)  Joy 
C)  Love 
D)  Fear 
E)  Interest E

Question 2

The causal relationship between job satisfaction and performance has been clearly established.

Accepted Answer

A) True 
 B)False  False

Question 3

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Accepted Answer

A) True 
 B)False  True

Question 4

Compared to emotions, moods are more intense.

Accepted Answer

A) True 
 B)False

Question 5

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Accepted Answer

A) True 
 B)False

Question 6

Physical aggression is an example of a counterproductive workplace behavior.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements about emotions is true?

Accepted Answer

A)  Negative emotions are required for success on-the-job in most cultures. 
B)  Management in Europe is not concerned about differences in emotions. 
C)  The type and duration of emotions are consistent across cultures. 
D)  The frequency and intensity of emotions has been shown to vary across cultures. 
E)  The frequency and intensity of emotions are consistent across cultures. 
A)  Negative emotions are required for success on-the-job in most cultures. 
B)  Management in Europe is not concerned about differences in emotions. 
C)  The type and duration of emotions are consistent across cultures. 
D)  The frequency and intensity of emotions has been shown to vary across cultures. 
E)  The frequency and intensity of emotions are consistent across cultures.

Question 8

Managers today should be __________.

Accepted Answer

A)  ignorant of emotions in foreign cultures 
B)  resistant to emotions in foreign cultures 
C)  insensitive to emotions in foreign cultures 
D)  very sensitive to the display of emotions in foreign cultures 
E)  reporting negative emotions to the corporate office 
A)  ignorant of emotions in foreign cultures 
B)  resistant to emotions in foreign cultures 
C)  insensitive to emotions in foreign cultures 
D)  very sensitive to the display of emotions in foreign cultures 
E)  reporting negative emotions to the corporate office

Question 9

____________ is the ability to know how others are viewing things.

Accepted Answer

A)  Emotional empathy 
B)  Cognitive dissonance 
C)  Cognitive empathy 
D)  Emotional dissonance 
E)  Emotional intelligence 
A)  Emotional empathy 
B)  Cognitive dissonance 
C)  Cognitive empathy 
D)  Emotional dissonance 
E)  Emotional intelligence

Question 10

The Affective Events Theory suggests that employees__________.

Accepted Answer

A)  emphasize emotions, along with more cognitive aspects in performing their jobs 
B)  recognize when their organizations are transforming organizational culture 
C)  do not always understand developmental goals set by management 
D)  process emotions in a strict hierarchal structure 
E)  feel sad when passed over for a promotion 
A)  emphasize emotions, along with more cognitive aspects in performing their jobs 
B)  recognize when their organizations are transforming organizational culture 
C)  do not always understand developmental goals set by management 
D)  process emotions in a strict hierarchal structure 
E)  feel sad when passed over for a promotion

Question 11

The cognitive component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

Accepted Answer

A) True 
 B)False

Question 12

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

Accepted Answer

A) True 
 B)False

Question 13

__________ is the ability to understand our emotions and their impact on us and others.

Accepted Answer

The answer of __________ is the ability to understand our...

Question 14

Examples of _____________ include pity, envy, and jealousy.

Accepted Answer

A)  moods 
B)  social emotions 
C)  values 
D)  self-conscience emotions 
E)  attitudes 
A)  moods 
B)  social emotions 
C)  values 
D)  self-conscience emotions 
E)  attitudes

Question 15

Shame, guilt, embarrassment, and pride are external emotions.

Accepted Answer

A) True 
 B)False

Question 16

Personality may influence positive and negative reactions, as can moods.

Accepted Answer

A) True 
 B)False

Question 17

Social emotions include pity, envy, and jealousy.

Accepted Answer

A) True 
 B)False

Question 18

Define emotional labor. Give two examples of jobs where positive reactions on-the-job are required for job success, regardless of job circumstances.

Accepted Answer

Emotional labor is a situation where a p

Question 19

The extent to which an individual is dedicated to a job is known as __________.

Accepted Answer

A)  job satisfaction 
B)  organizational commitment 
C)  job involvement 
D)  employee engagement 
E)  organizational citizenship 
A)  job satisfaction 
B)  organizational commitment 
C)  job involvement 
D)  employee engagement 
E)  organizational citizenship

Question 20

Which of the following is an incorrect statement regarding attitudes?

Accepted Answer

A)  Attitudes are influenced by values. 
B)  Attitudes are acquired from the same sources as values. 
C)  Attitudes focus on specific people or objects. 
D)  Attitudes are more stable than values. 
E)  Attitudes are hypothetical constructs. 
A)  Attitudes are influenced by values. 
B)  Attitudes are acquired from the same sources as values. 
C)  Attitudes focus on specific people or objects. 
D)  Attitudes are more stable than values. 
E)  Attitudes are hypothetical constructs.

Which of the following is not considered one of the six major types of emotions identified by researchers?

The causal relationship between job satisfaction and performance has been clearly established.

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Compared to emotions, moods are more intense.

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Physical aggression is an example of a counterproductive workplace behavior.

Which of the following statements about emotions is true?

Managers today should be __________.

____________ is the ability to know how others are viewing things.

The Affective Events Theory suggests that employees__________.

The cognitive component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

__________ is the ability to understand our emotions and their impact on us and others.

Examples of _____________ include pity, envy, and jealousy.

Shame, guilt, embarrassment, and pride are external emotions.

Personality may influence positive and negative reactions, as can moods.

Social emotions include pity, envy, and jealousy.

Define emotional labor. Give two examples of jobs where positive reactions on-the-job are required for job success, regardless of job circumstances.

The extent to which an individual is dedicated to a job is known as __________.

Which of the following is an incorrect statement regarding attitudes?

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 4: Emotions, Attitudes, and Job Satisfaction

Which of the following is not considered one of the six major types of emotions identified by researchers?

The causal relationship between job satisfaction and performance has been clearly established.

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Compared to emotions, moods are more intense.

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Physical aggression is an example of a counterproductive workplace behavior.

Which of the following statements about emotions is true?

Managers today should be __________.

____________ is the ability to know how others are viewing things.

The Affective Events Theory suggests that employees__________.

The cognitive component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

__________ is the ability to understand our emotions and their impact on us and others.

Examples of _____________ include pity, envy, and jealousy.

Shame, guilt, embarrassment, and pride are external emotions.

Personality may influence positive and negative reactions, as can moods.

Social emotions include pity, envy, and jealousy.

Define emotional labor. Give two examples of jobs where positive reactions on-the-job are required for job success, regardless of job circumstances.

The extent to which an individual is dedicated to a job is known as __________.

Which of the following is an incorrect statement regarding attitudes?

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters