Exam 4: Emotions, Attitudes, and Job Satisfaction

The argument that satisfaction causes performance suggests that managers should help workers attain high performance, and as a consequence workers will be satisfied.

Research finds that bad moods generally travel person-to-person slower than good moods.

Self-management in emotional intelligence is the ability to think before acting and to be in control of otherwise disruptive impulses.

__________ emotions help individuals stay aware of and regulate their relationships with others, while __________ emotions refer to individuals' feelings based on information external to themselves.

Which of the following is not an aspect of Emotional intelligence?

__________ is a situation where a person displays organizationally desired emotions in a job.

__________ is the loyalty of an individual to the organization.

Choices regarding cognitive dissonance reduction methods are influenced by the degree of a person's perceived control over the situation and the magnitude of the rewards involved.

__________ are informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

In the Affective Events Theory, the term "personal predispositions" can involve the following subcategories:

Self-conscious emotions come from external sources and social emotions come from internal sources.

Researchers have identified six major categories of emotions: anger, fear, joy, love, sadness, and surprise.

Sam is good at knowing and managing his own emotions and good at reading others' emotions. Sam should perform better in his own job.

Mya's has not wanted to get out of bed all day. She told her roommate, "Oh, I just don't have the energy to do much today; I've felt down all week." Mya's situation is an example of an)

______________ is an inconsistency between the emotions we actually feel and the emotions we try to project.

According to a recent survey by Salary.com, workers in their 40s and early 50s were most likely to engage in "just-in-case" job-seeking activities such as Web surfing and posting resumes.

Social emotions refer to individuals' feelings based on their external information.

Which of the following statements with respect to the relationship between satisfaction and performance is false?

Cognitive dissonance describes a state of inconsistency between an individual's attitude and behavior.

The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards.