Question 1

The term affect encompasses a range of feelings in the forms of emotions and moods.

Accepted Answer

A) True 
 B)False

Question 2

An __________ is an intense feeling that is directed toward someone or something.

Accepted Answer

The answer of An __________ is an intense feeling that...

Question 3

Two primary dimensions of job involvement are rational commitment and emotional commitment.

Accepted Answer

A) True 
 B)False

Question 4

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

Accepted Answer

A) True 
 B)False

Question 5

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedent conditions.

Accepted Answer

The answer of The __________ component of an attitude is...

Question 6

In the Affective Events Theory, the term "work environment" can involve the following subcategories:

Accepted Answer

A)  characteristics of the job, job demands, and emotional labor requirements. 
B)  characteristics of the job, job demands, and the supervisor's directives. 
C)  supervisor's directives, emotional labor requirements, and co-worker involvement. 
D)  supervisor's directives, co-worker involvement, and subordinate support. 
E)  co-worker involvement, subordinate support, and emotional labor requirements. 
A)  characteristics of the job, job demands, and emotional labor requirements. 
B)  characteristics of the job, job demands, and the supervisor's directives. 
C)  supervisor's directives, emotional labor requirements, and co-worker involvement. 
D)  supervisor's directives, co-worker involvement, and subordinate support. 
E)  co-worker involvement, subordinate support, and emotional labor requirements.

Question 7

__________ is a generic term that covers a broad range of feelings that individuals express.

Accepted Answer

The answer of __________ is a generic term that covers...

Question 8

___________ refers to a customer catching the emotions of a salesperson.

Accepted Answer

Emotion an

Question 9

Personal aggression and property deviance like stealing money are examples of __________.

Accepted Answer

counterpro

Question 10

Research suggests that job satisfaction alone is a consistent predictor of individual work performance.

Accepted Answer

A) True 
 B)False

Question 11

Emotional Empathy is the ability to know how others are viewing things.

Accepted Answer

A) True 
 B)False

Question 12

Define emotional intelligence and identify the four competencies of emotional intelligence.

Accepted Answer

Emotional intelligence is the ability to

Question 13

Which of the following is an incorrect example of counterproductive workplace behaviors?

Accepted Answer

A)  Intimidation 
B)  Avoiding work 
C)  Positively commenting publicly on the employer 
D)  Stealing money 
E)  Lacking civility in relationships 
A)  Intimidation 
B)  Avoiding work 
C)  Positively commenting publicly on the employer 
D)  Stealing money 
E)  Lacking civility in relationships

Question 14

The combination of high job involvement and organizational commitment creates, what the Gallup Organization has called, __________.

Accepted Answer

A)  at home effect 
B)  counterproductive workplace behaviors 
C)  job satisfaction 
D)  organizational citizenship 
E)  employee engagement 
A)  at home effect 
B)  counterproductive workplace behaviors 
C)  job satisfaction 
D)  organizational citizenship 
E)  employee engagement

Question 15

One's ability to understand emotions and manage relationships effectively is called ______________.

Accepted Answer

emotional

Question 16

The ability to establish rapport with others in order to build good relationships is called __________.

Accepted Answer

relationsh

Question 17

Moods are not likely to be directed at a specific person or event.

Accepted Answer

A) True 
 B)False

Question 18

The spillover effect examines happiness at home spilling over into satisfaction on the job.

Accepted Answer

A) True 
 B)False

Question 19

According to Leon Festinger, individuals reduce cognitive dissonance in all of the following ways EXCEPT:

Accepted Answer

A)  developing new ways of explaining the inconsistency. 
B)  changing future behavior. 
C)  re-evaluating values and beliefs. 
D)  changing the underlying attitude. 
E)  developing new ways of rationalizing the inconsistency. 
A)  developing new ways of explaining the inconsistency. 
B)  changing future behavior. 
C)  re-evaluating values and beliefs. 
D)  changing the underlying attitude. 
E)  developing new ways of rationalizing the inconsistency.

Question 20

Surface acting is trying to modify your true inner feelings based on display rules.

Accepted Answer

A) True 
 B)False

The term affect encompasses a range of feelings in the forms of emotions and moods.

An __________ is an intense feeling that is directed toward someone or something.

Two primary dimensions of job involvement are rational commitment and emotional commitment.

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedent conditions.

In the Affective Events Theory, the term "work environment" can involve the following subcategories:

__________ is a generic term that covers a broad range of feelings that individuals express.

___________ refers to a customer catching the emotions of a salesperson.

Personal aggression and property deviance like stealing money are examples of __________.

Research suggests that job satisfaction alone is a consistent predictor of individual work performance.

Emotional Empathy is the ability to know how others are viewing things.

Define emotional intelligence and identify the four competencies of emotional intelligence.

Which of the following is an incorrect example of counterproductive workplace behaviors?

The combination of high job involvement and organizational commitment creates, what the Gallup Organization has called, __________.

One's ability to understand emotions and manage relationships effectively is called ______________.

The ability to establish rapport with others in order to build good relationships is called __________.

Moods are not likely to be directed at a specific person or event.

The spillover effect examines happiness at home spilling over into satisfaction on the job.

According to Leon Festinger, individuals reduce cognitive dissonance in all of the following ways EXCEPT:

Surface acting is trying to modify your true inner feelings based on display rules.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 4: Emotions, Attitudes, and Job Satisfaction

The term affect encompasses a range of feelings in the forms of emotions and moods.

An __________ is an intense feeling that is directed toward someone or something.

Two primary dimensions of job involvement are rational commitment and emotional commitment.

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedent conditions.

In the Affective Events Theory, the term "work environment" can involve the following subcategories:

__________ is a generic term that covers a broad range of feelings that individuals express.

___________ refers to a customer catching the emotions of a salesperson.

Personal aggression and property deviance like stealing money are examples of __________.

Research suggests that job satisfaction alone is a consistent predictor of individual work performance.

Emotional Empathy is the ability to know how others are viewing things.

Define emotional intelligence and identify the four competencies of emotional intelligence.

Which of the following is an incorrect example of counterproductive workplace behaviors?

The combination of high job involvement and organizational commitment creates, what the Gallup Organization has called, __________.

One's ability to understand emotions and manage relationships effectively is called ______________.

The ability to establish rapport with others in order to build good relationships is called __________.

Moods are not likely to be directed at a specific person or event.

The spillover effect examines happiness at home spilling over into satisfaction on the job.

According to Leon Festinger, individuals reduce cognitive dissonance in all of the following ways EXCEPT:

Surface acting is trying to modify your true inner feelings based on display rules.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters