Question 1

_________ is the ability to feel what the other person is experiencing.

Accepted Answer

A)  Emotional empathy 
B)  Cognitive dissonance 
C)  Cognitive empathy 
D)  Emotional dissonance 
E)  Emotional intelligence 
A)  Emotional empathy 
B)  Cognitive dissonance 
C)  Cognitive empathy 
D)  Emotional dissonance 
E)  Emotional intelligence

Question 2

Changing the underlying attitude and changing future behavior but not developing new ways of explaining or rationalizing an inconsistency can reduce cognitive dissonance.

Accepted Answer

A) True 
 B)False

Question 3

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses, while the __________ component is a specific feeling regarding the personal impact of the antecedents.

Accepted Answer

cognitive;

Question 4

Fortunately, emotions are never contagious.

Accepted Answer

A) True 
 B)False

Question 5

According to Lawler and Porter, which of these is correct?

Accepted Answer

A)  Perceived equity of rewards does not impact the performance/satisfaction relationship 
B)  Performance accomplishment lead to rewards that lead to satisfaction 
C)  Rewards do not have to be perceived as equitable to lead to satisfaction 
D)  Individuals who are unfairly rewarded will still be satisfied 
E)  Satisfaction causes performance 
A)  Perceived equity of rewards does not impact the performance/satisfaction relationship 
B)  Performance accomplishment lead to rewards that lead to satisfaction 
C)  Rewards do not have to be perceived as equitable to lead to satisfaction 
D)  Individuals who are unfairly rewarded will still be satisfied 
E)  Satisfaction causes performance

Question 6

Norms for expressing emotions are consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 7

Matt has high job involvement, which of the following can be expected from Matt?

Accepted Answer

A)  Matt will work beyond expectations to complete a special project. 
B)  Matt is not dedicated to his job. 
C)  Matt is highly committed to his organization. 
D)  Matt psychologically identifies with his organization. 
E)  Matt will never leave his company to pursue another position. 
A)  Matt will work beyond expectations to complete a special project. 
B)  Matt is not dedicated to his job. 
C)  Matt is highly committed to his organization. 
D)  Matt psychologically identifies with his organization. 
E)  Matt will never leave his company to pursue another position.

Question 8

Social emotions refer to __________.

Accepted Answer

A)  an individual's feelings based on information internal to himself or herself 
B)  an individual's feelings based on information external to himself or herself 
C)  group feelings based on information internal to themselves 
D)  group feelings based on information external to themselves 
E)  an individual's feelings based on information internal and external to himself or herself 
A)  an individual's feelings based on information internal to himself or herself 
B)  an individual's feelings based on information external to himself or herself 
C)  group feelings based on information internal to themselves 
D)  group feelings based on information external to themselves 
E)  an individual's feelings based on information internal and external to himself or herself

Question 9

Moods are hypothetical constructs which means that attitudes are inferred from the things people say, informally, in formal opinion polls, or through their behavior.

Accepted Answer

A) True 
 B)False

Question 10

When considering the major categories of emotions identified by researchers, __________ may contain cheerfulness and contentment.

Accepted Answer

The answer of When considering the major categories of emotions...

Question 11

Attitude is the range of feelings in the form of emotions and moods that people experience.

Accepted Answer

A) True 
 B)False

Question 12

When considering the major categories of emotions identified by researchers, which of the following statements is incorrect?

Accepted Answer

A)  The "sadness" category may contain disappointment, neglect, and shame. 
B)  The "anger" category may contain disgust and envy. 
C)  The "fear" category may contain alarm and anxiety. 
D)  The "love" category may contain affection, longing, and lust. 
E)  The "happiness" category may contain pride and self-worth. 
A)  The "sadness" category may contain disappointment, neglect, and shame. 
B)  The "anger" category may contain disgust and envy. 
C)  The "fear" category may contain alarm and anxiety. 
D)  The "love" category may contain affection, longing, and lust. 
E)  The "happiness" category may contain pride and self-worth.

Question 13

Sarah spreads harmful rumors, gossips, uses bad language, and lacks civility in relationships while at work. In which of the following is Sarah engaging in?

Accepted Answer

A)  Personal aggression 
B)  Production deviance 
C)  Political deviance 
D)  Property deviance 
E)  Psychological deviance 
A)  Personal aggression 
B)  Production deviance 
C)  Political deviance 
D)  Property deviance 
E)  Psychological deviance

Question 14

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedents, while the __________ component is an intention to behave in a certain way based on your specific feelings or attitudes.

Accepted Answer

A)  emotional; intended 
B)  acknowledged; affective 
C)  cognitive; behavioral 
D)  affective; behavioral 
E)  cognitive; affective 
A)  emotional; intended 
B)  acknowledged; affective 
C)  cognitive; behavioral 
D)  affective; behavioral 
E)  cognitive; affective

Question 15

Emotional intelligence is one's ability to understand emotions and manage relationships effectively.

Accepted Answer

A) True 
 B)False

Question 16

Of the following, which is one of the six major categories of emotions identified by researchers?

Accepted Answer

A)  Interest 
B)  Greed 
C)  Moods 
D)  Values 
E)  Surprise 
A)  Interest 
B)  Greed 
C)  Moods 
D)  Values 
E)  Surprise

Question 17

Emotional labor requirements are especially important in the work of __________.

Accepted Answer

A)  construction workers 
B)  day laborers 
C)  flight attendants 
D)  brick layers 
E)  landscapers 
A)  construction workers 
B)  day laborers 
C)  flight attendants 
D)  brick layers 
E)  landscapers

Question 18

Which statement about moods is accurate?

Accepted Answer

A)  A positive or negative mood can influence emotions. 
B)  Moods are more intense, compared with emotions. 
C)  Moods always lack a contextual stimulus. 
D)  Moods are more fleeting than emotions. 
E)  A mood is likely to be directed at a specific person or event. 
A)  A positive or negative mood can influence emotions. 
B)  Moods are more intense, compared with emotions. 
C)  Moods always lack a contextual stimulus. 
D)  Moods are more fleeting than emotions. 
E)  A mood is likely to be directed at a specific person or event.

Question 19

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Accepted Answer

A) True 
 B)False

Question 20

Researchers have identified twenty major categories of emotions, each of which generally includes several subcategories.

Accepted Answer

A) True 
 B)False

_________ is the ability to feel what the other person is experiencing.

Changing the underlying attitude and changing future behavior but not developing new ways of explaining or rationalizing an inconsistency can reduce cognitive dissonance.

The component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses, while the component is a specific feeling regarding the personal impact of the antecedents.

Fortunately, emotions are never contagious.

According to Lawler and Porter, which of these is correct?

Norms for expressing emotions are consistent across cultures.

Matt has high job involvement, which of the following can be expected from Matt?

Social emotions refer to __________.

Moods are hypothetical constructs which means that attitudes are inferred from the things people say, informally, in formal opinion polls, or through their behavior.

When considering the major categories of emotions identified by researchers, __________ may contain cheerfulness and contentment.

Attitude is the range of feelings in the form of emotions and moods that people experience.

When considering the major categories of emotions identified by researchers, which of the following statements is incorrect?

Sarah spreads harmful rumors, gossips, uses bad language, and lacks civility in relationships while at work. In which of the following is Sarah engaging in?

The component of an attitude is a specific feeling regarding the personal impact of the antecedents, while the component is an intention to behave in a certain way based on your specific feelings or attitudes.

Emotional intelligence is one's ability to understand emotions and manage relationships effectively.

Of the following, which is one of the six major categories of emotions identified by researchers?

Emotional labor requirements are especially important in the work of __________.

Which statement about moods is accurate?

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Researchers have identified twenty major categories of emotions, each of which generally includes several subcategories.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 4: Emotions, Attitudes, and Job Satisfaction

_________ is the ability to feel what the other person is experiencing.

Changing the underlying attitude and changing future behavior but not developing new ways of explaining or rationalizing an inconsistency can reduce cognitive dissonance.

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses, while the __________ component is a specific feeling regarding the personal impact of the antecedents.

Fortunately, emotions are never contagious.

According to Lawler and Porter, which of these is correct?

Norms for expressing emotions are consistent across cultures.

Matt has high job involvement, which of the following can be expected from Matt?

Social emotions refer to __________.

Moods are hypothetical constructs which means that attitudes are inferred from the things people say, informally, in formal opinion polls, or through their behavior.

When considering the major categories of emotions identified by researchers, __________ may contain cheerfulness and contentment.

Attitude is the range of feelings in the form of emotions and moods that people experience.

When considering the major categories of emotions identified by researchers, which of the following statements is incorrect?

Sarah spreads harmful rumors, gossips, uses bad language, and lacks civility in relationships while at work. In which of the following is Sarah engaging in?

The __________ component of an attitude is a specific feeling regarding the personal impact of the antecedents, while the __________ component is an intention to behave in a certain way based on your specific feelings or attitudes.

Emotional intelligence is one's ability to understand emotions and manage relationships effectively.

Of the following, which is one of the six major categories of emotions identified by researchers?

Emotional labor requirements are especially important in the work of __________.

Which statement about moods is accurate?

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Researchers have identified twenty major categories of emotions, each of which generally includes several subcategories.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

The component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses, while the component is a specific feeling regarding the personal impact of the antecedents.

The component of an attitude is a specific feeling regarding the personal impact of the antecedents, while the component is an intention to behave in a certain way based on your specific feelings or attitudes.