Question 1

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

Accepted Answer

A) True 
 B)False

Question 2

The frequency and intensity of emotions have been shown to be consistent across cultures.

Accepted Answer

A) True 
 B)False

Question 3

__________ is the degree to which individuals feel positively or negatively about their jobs.

Accepted Answer

The answer of __________ is the degree to which individuals...

Question 4

Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

Accepted Answer

A) True 
 B)False

Question 5

The five facets of job satisfaction measured by the Job Descriptive Index are __________.

Accepted Answer

A)  the work itself, quality of supervision, relationships with co-workers, promotion opportunities, and pay 
B)  skill variety, task identity, task significance, autonomy, and feedback 
C)  the work itself, task identity, task significance, autonomy, and opportunities for learning 
D)  quality of supervision, relationships with co-workers, opportunities for learning, pay, and autonomy 
E)  autonomy, relationships with peers, relationships with superiors, feedback, and the work itself 
A)  the work itself, quality of supervision, relationships with co-workers, promotion opportunities, and pay 
B)  skill variety, task identity, task significance, autonomy, and feedback 
C)  the work itself, task identity, task significance, autonomy, and opportunities for learning 
D)  quality of supervision, relationships with co-workers, opportunities for learning, pay, and autonomy 
E)  autonomy, relationships with peers, relationships with superiors, feedback, and the work itself

Question 6

When you say you like chocolate ice cream, you are expressing an__________.

Accepted Answer

The answer of When you say you like chocolate ice...

Question 7

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

Accepted Answer

The answer of __________ is known for using the term...

Question 8

Which of the following statements regarding deep acting and surface acting is correct?

Accepted Answer

A)  Deep acting is hiding your inner feelings and forgoing emotional expressions as a response to display rules. 
B)  Surface acting is trying to modify your true inner feelings based on display rules. 
C)  Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance. 
D)  Deep acting and surface acting are two terms reflecting ways of behavior when a person's ethics is somewhat questionable. 
E)  Deep acting is trying to modify your true inner feelings based on your personal standards for behavior. 
A)  Deep acting is hiding your inner feelings and forgoing emotional expressions as a response to display rules. 
B)  Surface acting is trying to modify your true inner feelings based on display rules. 
C)  Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance. 
D)  Deep acting and surface acting are two terms reflecting ways of behavior when a person's ethics is somewhat questionable. 
E)  Deep acting is trying to modify your true inner feelings based on your personal standards for behavior.

Question 9

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

Accepted Answer

A) True 
 B)False

Question 10

The six major categories of emotions identified by researchers are

Accepted Answer

A)  fear, joy, love, sadness, interest, and surprise. 
B)  happiness, love, disappointment, calm, pleasure, and bliss. 
C)  anger, fear, joy, love, sadness, and surprise. 
D)  joy, love, calm, pleasure, fear, and disappointment. 
E)  bliss, sadness, surprise, joy, anger, and happiness. 
A)  fear, joy, love, sadness, interest, and surprise. 
B)  happiness, love, disappointment, calm, pleasure, and bliss. 
C)  anger, fear, joy, love, sadness, and surprise. 
D)  joy, love, calm, pleasure, fear, and disappointment. 
E)  bliss, sadness, surprise, joy, anger, and happiness.

Question 11

____________ is the ability to know how others are viewing things.

Accepted Answer

The answer of ____________ is the ability to know how...

Question 12

Compared to emotions, moods tend to be more generalized positive or negative feelings.

Accepted Answer

A) True 
 B)False

Question 13

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

Accepted Answer

A)  sociological 
B)  values 
C)  perceptual 
D)  physical 
E)  cognitive 
A)  sociological 
B)  values 
C)  perceptual 
D)  physical 
E)  cognitive

Question 14

Attitudes are acquired from all of these sources EXCEPT:

Accepted Answer

A)  friends. 
B)  teachers. 
C)  business models. 
D)  role models. 
E)  culture. 
A)  friends. 
B)  teachers. 
C)  business models. 
D)  role models. 
E)  culture.

Question 15

Define display rules. Give several examples of how display rules impact work cultures in different countries.

Accepted Answer

Display rules, also called informal stan

Question 16

Which of the following is a false statements regarding job satisfaction findings?

Accepted Answer

A)  About 45 percent of workers reported job satisfaction in 2009. 
B)  Job satisfaction is down. 
C)  Job satisfaction is lower among the youngest workers. 
D)  There are gender differences in job satisfaction and how it is dealt with. 
E)  Job satisfaction is lower in smaller companies. 
A)  About 45 percent of workers reported job satisfaction in 2009. 
B)  Job satisfaction is down. 
C)  Job satisfaction is lower among the youngest workers. 
D)  There are gender differences in job satisfaction and how it is dealt with. 
E)  Job satisfaction is lower in smaller companies.

Question 17

Attitudes are influenced by values and are acquired from the same sources as values: friends, teachers, parents, role models, and culture.

Accepted Answer

A) True 
 B)False

Question 18

Rational commitment reflects feelings that the job serves one's financial, developmental, and professional interests.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements is true with respect to job satisfaction and performance?

Accepted Answer

A)  Job satisfaction does not cause performance. 
B)  Performance does not cause job satisfaction. 
C)  Rewards cause both job satisfaction and performance. 
D)  Rewards do not cause job satisfaction. 
E)  Rewards do not cause performance. 
A)  Job satisfaction does not cause performance. 
B)  Performance does not cause job satisfaction. 
C)  Rewards cause both job satisfaction and performance. 
D)  Rewards do not cause job satisfaction. 
E)  Rewards do not cause performance.

Question 20

Affective Events Theory includes all of the following components EXCEPT:

Accepted Answer

A)  work environment. 
B)  work events. 
C)  physical reactions. 
D)  personal predispositions. 
E)  job satisfaction. 
A)  work environment. 
B)  work events. 
C)  physical reactions. 
D)  personal predispositions. 
E)  job satisfaction.

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

The frequency and intensity of emotions have been shown to be consistent across cultures.

__________ is the degree to which individuals feel positively or negatively about their jobs.

Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

The five facets of job satisfaction measured by the Job Descriptive Index are __________.

When you say you like chocolate ice cream, you are expressing an__________.

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

Which of the following statements regarding deep acting and surface acting is correct?

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

The six major categories of emotions identified by researchers are

____________ is the ability to know how others are viewing things.

Compared to emotions, moods tend to be more generalized positive or negative feelings.

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

Attitudes are acquired from all of these sources EXCEPT:

Define display rules. Give several examples of how display rules impact work cultures in different countries.

Which of the following is a false statements regarding job satisfaction findings?

Attitudes are influenced by values and are acquired from the same sources as values: friends, teachers, parents, role models, and culture.

Rational commitment reflects feelings that the job serves one's financial, developmental, and professional interests.

Which of the following statements is true with respect to job satisfaction and performance?

Affective Events Theory includes all of the following components EXCEPT:

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 4: Emotions, Attitudes, and Job Satisfaction

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

The frequency and intensity of emotions have been shown to be consistent across cultures.

__________ is the degree to which individuals feel positively or negatively about their jobs.

Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

The five facets of job satisfaction measured by the Job Descriptive Index are __________.

When you say you like chocolate ice cream, you are expressing an__________.

__________ is known for using the term cognitive dissonance to describe a state of inconsistency between an individual's attitudes and his or her behavior.

Which of the following statements regarding deep acting and surface acting is correct?

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

The six major categories of emotions identified by researchers are

____________ is the ability to know how others are viewing things.

Compared to emotions, moods tend to be more generalized positive or negative feelings.

The __________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

Attitudes are acquired from all of these sources EXCEPT:

Define display rules. Give several examples of how display rules impact work cultures in different countries.

Which of the following is a false statements regarding job satisfaction findings?

Attitudes are influenced by values and are acquired from the same sources as values: friends, teachers, parents, role models, and culture.

Rational commitment reflects feelings that the job serves one's financial, developmental, and professional interests.

Which of the following statements is true with respect to job satisfaction and performance?

Affective Events Theory includes all of the following components EXCEPT:

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters