Question 1

The process of translating an idea or thought into a message consisting of verbal, written, or nonverbal symbols, or some combination of them, is called decoding.

Accepted Answer

A) True 
 B)False

Question 2

__________ cultures are very explicit in using the spoken and written word.

Accepted Answer

A)  High and low-continuity 
B)  Low-content 
C)  High-content 
D)  Low-context 
E)  High-context 
A)  High and low-continuity 
B)  Low-content 
C)  High-content 
D)  Low-context 
E)  High-context

Question 3

In order for meaning to be assigned to any received message, its contents must be interpreted through encoding.

Accepted Answer

A) True 
 B)False

Question 4

As a new CEO of ABC Manufacturing, Susan is interested in opening lateral communication among different departments at ABC. The biggest barrier to this lateral communication for Susan is __________.

Accepted Answer

A)  team performance 
B)  top management attitude 
C)  organizational silos 
D)  divisional grapevine 
E)  employee filtering 
A)  team performance 
B)  top management attitude 
C)  organizational silos 
D)  divisional grapevine 
E)  employee filtering

Question 5

All of the following are effective ways to give developmental feedback EXCEPT:

Accepted Answer

A)  Be positive and focus on improvements. 
B)  Provide feedback soon after the issue occurs so it is fresh in mind. 
C)  Be general so as not to hurt the person's feelings. 
D)  Stick to a behavior the person can do something about. 
E)  Convey a sense of caring, and that you are trying to help. 
A)  Be positive and focus on improvements. 
B)  Provide feedback soon after the issue occurs so it is fresh in mind. 
C)  Be general so as not to hurt the person's feelings. 
D)  Stick to a behavior the person can do something about. 
E)  Convey a sense of caring, and that you are trying to help.

Question 6

Jason has always believed that the ways of his culture are the only ways of doing things. Jason is suffering from which of these?

Accepted Answer

A)  Ethnocentrism 
B)  Grapevine 
C)  Parochialism 
D)  Reflective reasoning 
E)  Presence 
A)  Ethnocentrism 
B)  Grapevine 
C)  Parochialism 
D)  Reflective reasoning 
E)  Presence

Question 7

All of the following statements are true with respect to two-way communication EXCEPT:

Accepted Answer

A)  Two-way communication goes from sender to receiver and back again. 
B)  Two-way communication is characterized by the normal interactive conversation in our daily experiences. 
C)  Research indicates that two-way communication is often less effective than one-way communication. 
D)  Two-way communication is more time consuming than one-way communication. 
E)  Two-way communication is more costly than one-way communication. 
A)  Two-way communication goes from sender to receiver and back again. 
B)  Two-way communication is characterized by the normal interactive conversation in our daily experiences. 
C)  Research indicates that two-way communication is often less effective than one-way communication. 
D)  Two-way communication is more time consuming than one-way communication. 
E)  Two-way communication is more costly than one-way communication.

Question 8

Ethnocentrism is often accompanied by the inclination to try to understand alternative points of view.

Accepted Answer

A) True 
 B)False

Question 9

Lisa cannot listen objectively to Tom due to issues with lack of trust. Lisa is experiencing an interpersonal barrier to communication.

Accepted Answer

A) True 
 B)False

Question 10

For all practical purposes, the communication process is completed when a message is sent.

Accepted Answer

A) True 
 B)False

Question 11

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

Accepted Answer

A) True 
 B)False

Question 12

When units at MNO International are isolated from one another by strong departmental or divisional lines, it refers to

Accepted Answer

A)  cross-cultural barrier. 
B)  top management filtering. 
C)  organizational silos. 
D)  divisional grapevine. 
E)  employee filtering. 
A)  cross-cultural barrier. 
B)  top management filtering. 
C)  organizational silos. 
D)  divisional grapevine. 
E)  employee filtering.

Question 13

A grapevine transfers rumors and other unofficial information through networks of friendships and acquaintances.

Accepted Answer

A) True 
 B)False

Question 14

Upward communication keeps higher organizational levels informed about what lower-level employees are doing and the problems they are having.

Accepted Answer

A) True 
 B)False

Question 15

Communication channels are the pathways through which messages are communicated.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about cross-cultural communication is NOT accurate?

Accepted Answer

A)  People must always exercise caution when communicating with people of different geographical or ethnic groupings within one country. 
B)  Ethnocentrism can easily create communication problems among people of diverse backgrounds. 
C)  Language differences represent a major difficulty in cross-cultural communication. 
D)  Gestures mean basically the same thing in various cultures of the world. 
E)  People must always exercise caution when communicating with people of different national cultures. 
A)  People must always exercise caution when communicating with people of different geographical or ethnic groupings within one country. 
B)  Ethnocentrism can easily create communication problems among people of diverse backgrounds. 
C)  Language differences represent a major difficulty in cross-cultural communication. 
D)  Gestures mean basically the same thing in various cultures of the world. 
E)  People must always exercise caution when communicating with people of different national cultures.

Question 17

Interestingly, given power that comes with the positions, formal channels of communication do not adhere to the organization's hierarchy of authority.

Accepted Answer

A) True 
 B)False

Question 18

When engaging in supportive communication, it is helpful for a person to use absolutes such as, "You never listen to me."

Accepted Answer

A) True 
 B)False

Question 19

The types of information flows in organizations are __________ and __________.

Accepted Answer

The answer of The types of information flows in organizations...

Question 20

__________ occurs when an individual feels his self-worth is being questioned.

Accepted Answer

A)  Transparency 
B)  Defensiveness 
C)  Flaming 
D)  Proxemics 
E)  Disconfirmation 
A)  Transparency 
B)  Defensiveness 
C)  Flaming 
D)  Proxemics 
E)  Disconfirmation

The process of translating an idea or thought into a message consisting of verbal, written, or nonverbal symbols, or some combination of them, is called decoding.

__________ cultures are very explicit in using the spoken and written word.

In order for meaning to be assigned to any received message, its contents must be interpreted through encoding.

As a new CEO of ABC Manufacturing, Susan is interested in opening lateral communication among different departments at ABC. The biggest barrier to this lateral communication for Susan is __________.

All of the following are effective ways to give developmental feedback EXCEPT:

Jason has always believed that the ways of his culture are the only ways of doing things. Jason is suffering from which of these?

All of the following statements are true with respect to two-way communication EXCEPT:

Ethnocentrism is often accompanied by the inclination to try to understand alternative points of view.

Lisa cannot listen objectively to Tom due to issues with lack of trust. Lisa is experiencing an interpersonal barrier to communication.

For all practical purposes, the communication process is completed when a message is sent.

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

When units at MNO International are isolated from one another by strong departmental or divisional lines, it refers to

A grapevine transfers rumors and other unofficial information through networks of friendships and acquaintances.

Upward communication keeps higher organizational levels informed about what lower-level employees are doing and the problems they are having.

Communication channels are the pathways through which messages are communicated.

Which of the following statements about cross-cultural communication is NOT accurate?

Interestingly, given power that comes with the positions, formal channels of communication do not adhere to the organization's hierarchy of authority.

When engaging in supportive communication, it is helpful for a person to use absolutes such as, "You never listen to me."

The types of information flows in organizations are and .

__________ occurs when an individual feels his self-worth is being questioned.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 11: Communication

The process of translating an idea or thought into a message consisting of verbal, written, or nonverbal symbols, or some combination of them, is called decoding.

__________ cultures are very explicit in using the spoken and written word.

In order for meaning to be assigned to any received message, its contents must be interpreted through encoding.

As a new CEO of ABC Manufacturing, Susan is interested in opening lateral communication among different departments at ABC. The biggest barrier to this lateral communication for Susan is __________.

All of the following are effective ways to give developmental feedback EXCEPT:

Jason has always believed that the ways of his culture are the only ways of doing things. Jason is suffering from which of these?

All of the following statements are true with respect to two-way communication EXCEPT:

Ethnocentrism is often accompanied by the inclination to try to understand alternative points of view.

Lisa cannot listen objectively to Tom due to issues with lack of trust. Lisa is experiencing an interpersonal barrier to communication.

For all practical purposes, the communication process is completed when a message is sent.

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

When units at MNO International are isolated from one another by strong departmental or divisional lines, it refers to

A grapevine transfers rumors and other unofficial information through networks of friendships and acquaintances.

Upward communication keeps higher organizational levels informed about what lower-level employees are doing and the problems they are having.

Communication channels are the pathways through which messages are communicated.

Which of the following statements about cross-cultural communication is NOT accurate?

Interestingly, given power that comes with the positions, formal channels of communication do not adhere to the organization's hierarchy of authority.

When engaging in supportive communication, it is helpful for a person to use absolutes such as, "You never listen to me."

The types of information flows in organizations are __________ and __________.

__________ occurs when an individual feels his self-worth is being questioned.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

The types of information flows in organizations are and .