Question 1

Because communication is frequently biased when flowing upward, subordinates may do which if the following?

Accepted Answer

A)  Only communicate with their bosses only when they have to. 
B)  Use email as a means to communicate with their bosses. 
C)  Communicate to their bosses only in writing. 
D)  Filter information and tell their superiors only what they think the boss wants to hear. 
E)  Tell their bosses everything they know about a subject. 
A)  Only communicate with their bosses only when they have to. 
B)  Use email as a means to communicate with their bosses. 
C)  Communicate to their bosses only in writing. 
D)  Filter information and tell their superiors only what they think the boss wants to hear. 
E)  Tell their bosses everything they know about a subject.

Question 2

Avoidance is a major barrier to openness and honesty in communication.

Accepted Answer

A) True 
 B)False

Question 3

Physical barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust, personality clashes, and a bad reputation.

Accepted Answer

A) True 
 B)False

Question 4

In comparing two-way communication with one-way communication, research indicates that

Accepted Answer

A)  two-way communication is more accurate. 
B)  one-way communication is more accurate. 
C)  both types of communication are the same in terms of accuracy. 
D)  two-way communication is more accurate in large firms, and one-way communication is more accurate in small firms. 
E)  two-way communication is more accurate in small firms, and one-way communication is more accurate in large firms. 
A)  two-way communication is more accurate. 
B)  one-way communication is more accurate. 
C)  both types of communication are the same in terms of accuracy. 
D)  two-way communication is more accurate in large firms, and one-way communication is more accurate in small firms. 
E)  two-way communication is more accurate in small firms, and one-way communication is more accurate in large firms.

Question 5

Which of the following statements is accurate?

Accepted Answer

A)  Many Asian cultures are considered low context cultures. 
B)  Most Western cultures are high context cultures. 
C)  Canada is a high-context culture. 
D)  Many Middle Eastern cultures are considered low-context cultures. 
E)  The United States is a low-context culture. 
A)  Many Asian cultures are considered low context cultures. 
B)  Most Western cultures are high context cultures. 
C)  Canada is a high-context culture. 
D)  Many Middle Eastern cultures are considered low-context cultures. 
E)  The United States is a low-context culture.

Question 6

Feedback is the process through which the receiver communicates with the sender by returning another message.

Accepted Answer

A) True 
 B)False

Question 7

In supportive communication, we are supposed to focus on the problem and not the __________.

Accepted Answer

The answer of In supportive communication, we are supposed to...

Question 8

International business experts advise that one of the best ways to gain understanding of cultural differences is to hire people from different countries.

Accepted Answer

A) True 
 B)False

Question 9

What are supportive communication principles?

Accepted Answer

Supportive communication principles are

Question 10

__________ involves speaking up to share ideas, information, suggestions, or concerns upward in organizations.

Accepted Answer

The answer of __________ involves speaking up to share ideas,...

Question 11

Which of the following occurs when individuals feel they are being attacked and they need to protect themselves?

Accepted Answer

A)  Transparency 
B)  Defensiveness 
C)  Flaming 
D)  Proxemics 
E)  Disconfirmation 
A)  Transparency 
B)  Defensiveness 
C)  Flaming 
D)  Proxemics 
E)  Disconfirmation

Question 12

__________ channels follow the chain of command established by an organization's hierarchy of authority.

Accepted Answer

The answer of __________ channels follow the chain of command...

Question 13

Interruptions such as a telephone ringing, someone knocking on your door, or someone dropping by your office when you are trying to communicate with someone else are examples of __________ in effective communication.

Accepted Answer

physical d

Question 14

Feedback-seeking is a person's overall receptivity to feedback.

Accepted Answer

A) True 
 B)False

Question 15

Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

Accepted Answer

A) True 
 B)False

Question 16

__________ communication is more costly and time consuming than __________ communication.
a) One-way; two-way
b) Individual; group
c) Team; individual
d) Two-way; one-way
e) One-way; group

Accepted Answer

The answer of __________ communication is more costly and time...

Question 17

Semantic barriers to communication involve __________.

Accepted Answer

A)  foreign communication 
B)  weak communication links 
C)  breaks in communication transmissions 
D)  loud noises that disrupt what is communicated 
E)  a poor choice or use of words and mixed messages 
A)  foreign communication 
B)  weak communication links 
C)  breaks in communication transmissions 
D)  loud noises that disrupt what is communicated 
E)  a poor choice or use of words and mixed messages

Question 18

Suppose you work for an international food company. Although you like your boss, one thing that bothers you is that he openly believes that his culture is superior to other cultures. This common problem is called __________.

Accepted Answer

The answer of Suppose you work for an international food...

Question 19

In most workplaces, there is too little positive feedback because people fear raising emotions in the other they are not prepared to handle.

Accepted Answer

A) True 
 B)False

Question 20

__________ is the act of speaking without using words.

Accepted Answer

The answer of __________ is the act of speaking without...

Because communication is frequently biased when flowing upward, subordinates may do which if the following?

Avoidance is a major barrier to openness and honesty in communication.

Physical barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust, personality clashes, and a bad reputation.

In comparing two-way communication with one-way communication, research indicates that

Which of the following statements is accurate?

Feedback is the process through which the receiver communicates with the sender by returning another message.

In supportive communication, we are supposed to focus on the problem and not the __________.

International business experts advise that one of the best ways to gain understanding of cultural differences is to hire people from different countries.

What are supportive communication principles?

__________ involves speaking up to share ideas, information, suggestions, or concerns upward in organizations.

Which of the following occurs when individuals feel they are being attacked and they need to protect themselves?

__________ channels follow the chain of command established by an organization's hierarchy of authority.

Interruptions such as a telephone ringing, someone knocking on your door, or someone dropping by your office when you are trying to communicate with someone else are examples of __________ in effective communication.

Feedback-seeking is a person's overall receptivity to feedback.

Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

communication is more costly and time consuming than communication. a) One-way; two-way b) Individual; group c) Team; individual d) Two-way; one-way e) One-way; group

Semantic barriers to communication involve __________.

Suppose you work for an international food company. Although you like your boss, one thing that bothers you is that he openly believes that his culture is superior to other cultures. This common problem is called __________.

In most workplaces, there is too little positive feedback because people fear raising emotions in the other they are not prepared to handle.

__________ is the act of speaking without using words.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 11: Communication

Because communication is frequently biased when flowing upward, subordinates may do which if the following?

Avoidance is a major barrier to openness and honesty in communication.

Physical barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust, personality clashes, and a bad reputation.

In comparing two-way communication with one-way communication, research indicates that

Which of the following statements is accurate?

Feedback is the process through which the receiver communicates with the sender by returning another message.

In supportive communication, we are supposed to focus on the problem and not the __________.

International business experts advise that one of the best ways to gain understanding of cultural differences is to hire people from different countries.

What are supportive communication principles?

__________ involves speaking up to share ideas, information, suggestions, or concerns upward in organizations.

Which of the following occurs when individuals feel they are being attacked and they need to protect themselves?

__________ channels follow the chain of command established by an organization's hierarchy of authority.

Interruptions such as a telephone ringing, someone knocking on your door, or someone dropping by your office when you are trying to communicate with someone else are examples of __________ in effective communication.

Feedback-seeking is a person's overall receptivity to feedback.

Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

__________ communication is more costly and time consuming than __________ communication. a) One-way; two-way b) Individual; group c) Team; individual d) Two-way; one-way e) One-way; group

Semantic barriers to communication involve __________.

Suppose you work for an international food company. Although you like your boss, one thing that bothers you is that he openly believes that his culture is superior to other cultures. This common problem is called __________.

In most workplaces, there is too little positive feedback because people fear raising emotions in the other they are not prepared to handle.

__________ is the act of speaking without using words.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

communication is more costly and time consuming than communication. a) One-way; two-way b) Individual; group c) Team; individual d) Two-way; one-way e) One-way; group