Question 1

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Accepted Answer

A) True 
 B)False

Question 2

Fortunately, the choice of communication channel does not have an impact on the communication process.

Accepted Answer

A) True 
 B)False

Question 3

All of the following are components of active listening EXCEPT:

Accepted Answer

A)  Reflecting 
B)  Probing 
C)  Deflecting 
D)  Filtering 
E)  advising 
A)  Reflecting 
B)  Probing 
C)  Deflecting 
D)  Filtering 
E)  advising

Question 4

The art of impression management during interviews requires careful attention to __________.

Accepted Answer

A)  dress 
B)  verbal communication 
C)  timeliness 
D)  nonverbal aspects of communication 
E)  both verbal and nonverbal aspects of communication 
A)  dress 
B)  verbal communication 
C)  timeliness 
D)  nonverbal aspects of communication 
E)  both verbal and nonverbal aspects of communication

Question 5

The biggest mistake people make in active listening is jumping to advice too early, or deflecting off their problem and on to your own.

Accepted Answer

A) True 
 B)False

Question 6

Which of these is the tendency to believe one's culture and its values are superior to those of others?

Accepted Answer

A)  Ethnocentrism 
B)  Grapevine 
C)  Noise 
D)  Reflecting 
E)  Presence 
A)  Ethnocentrism 
B)  Grapevine 
C)  Noise 
D)  Reflecting 
E)  Presence

Question 7

__________work well for more routine and straightforward messages, such as announcing the location of a previously scheduled meeting.

Accepted Answer

A)  Elegant channels 
B)  Additional channels 
C)  Richer channels 
D)  Leaner channels 
E)  Foreign channels 
A)  Elegant channels 
B)  Additional channels 
C)  Richer channels 
D)  Leaner channels 
E)  Foreign channels

Question 8

Encoding-decoding conduits are the pathways through which messages are transmitted.

Accepted Answer

A) True 
 B)False

Question 9

The flow of messages from lower to higher organizational levels is downward communication.

Accepted Answer

A) True 
 B)False

Question 10

__________is the tendency to believe one's culture and its values are superior to those of others.

Accepted Answer

The answer of __________is the tendency to believe one's culture...

Question 11

Which of the following involves speaking up to share ideas, information, suggestions, or concerns upward in organizations?

Accepted Answer

A)  Presence 
B)  Filtering 
C)  Voice 
D)  Feedback 
E)  Reflection 
A)  Presence 
B)  Filtering 
C)  Voice 
D)  Feedback 
E)  Reflection

Question 12

Grapevines have the advantage of __________.

Accepted Answer

A)  always including the leaders of the organization 
B)  separating "those with information" from "those who shouldn't have information" 
C)  sharing information that is always correct 
D)  ensuring that everyone who needs to hear the information gets the information 
E)  being able to transmit information quickly and efficiently 
A)  always including the leaders of the organization 
B)  separating "those with information" from "those who shouldn't have information" 
C)  sharing information that is always correct 
D)  ensuring that everyone who needs to hear the information gets the information 
E)  being able to transmit information quickly and efficiently

Question 13

A supportive communication principle suggests focus on the support structure in the organization instead of the personality of individuals.

Accepted Answer

A) True 
 B)False

Question 14

The mum effect can occur for all of the following reasons EXCEPT:

Accepted Answer

A)  An employee's fear of retribution for bringing bad news. 
B)  An employee's unwillingness to identify personal mistakes. 
C)  An employee's general desire to please. 
D)  An employee's desire to be polite. 
E)  An employee's desire to speak out at meetings. 
A)  An employee's fear of retribution for bringing bad news. 
B)  An employee's unwillingness to identify personal mistakes. 
C)  An employee's general desire to please. 
D)  An employee's desire to be polite. 
E)  An employee's desire to speak out at meetings.

Question 15

Which of these is NOT an example of a one-way communication?

Accepted Answer

A)  Memos 
B)  E-mail 
C)  Letters 
D)  Discussion boards 
E)  Voice mail 
A)  Memos 
B)  E-mail 
C)  Letters 
D)  Discussion boards 
E)  Voice mail

Question 16

Downward communication does all of the following EXCEPT:

Accepted Answer

A)  Follows the chain of command top to bottom. 
B)  Achieves influence through information. 
C)  Helps create a sense of security and involvement among receivers who feel they know the whole story. 
D)  Filters messages from employees to supervisors. 
E)  Helps minimize the spread of rumors. 
A)  Follows the chain of command top to bottom. 
B)  Achieves influence through information. 
C)  Helps create a sense of security and involvement among receivers who feel they know the whole story. 
D)  Filters messages from employees to supervisors. 
E)  Helps minimize the spread of rumors.

Question 17

Because formal channels are recognized as authoritative, it is typical for communication of policies, procedures, and other official announcements to adhere to them.

Accepted Answer

A) True 
 B)False

Question 18

Leaner channels work well for more routine and straightforward messages, whereas richer channels work well with complex and open-ended messages.

Accepted Answer

A) True 
 B)False

Question 19

John dislikes his co-worker, Dylan. Dylan must miss the morning staff meeting as he has other work-related responsibilities to complete at this time. It is John's responsibility to fill Dylan in on what happened at the meeting. Many times John decides to leave out critical details or pointers that may help Dylan to be more successful in getting things done. John is engaging in which communication barrier?

Accepted Answer

A)  Selective listening 
B)  Filtering 
C)  Semantic barriers 
D)  Physical distractions 
E)  Proxemics 
A)  Selective listening 
B)  Filtering 
C)  Semantic barriers 
D)  Physical distractions 
E)  Proxemics

Question 20

A ______________ violation is a violation of the "boundary" of acceptable behavior in a relationship

Accepted Answer

The answer of A ______________ violation is a violation of...

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Fortunately, the choice of communication channel does not have an impact on the communication process.

All of the following are components of active listening EXCEPT:

The art of impression management during interviews requires careful attention to __________.

The biggest mistake people make in active listening is jumping to advice too early, or deflecting off their problem and on to your own.

Which of these is the tendency to believe one's culture and its values are superior to those of others?

__________work well for more routine and straightforward messages, such as announcing the location of a previously scheduled meeting.

Encoding-decoding conduits are the pathways through which messages are transmitted.

The flow of messages from lower to higher organizational levels is downward communication.

__________is the tendency to believe one's culture and its values are superior to those of others.

Which of the following involves speaking up to share ideas, information, suggestions, or concerns upward in organizations?

Grapevines have the advantage of __________.

A supportive communication principle suggests focus on the support structure in the organization instead of the personality of individuals.

The mum effect can occur for all of the following reasons EXCEPT:

Which of these is NOT an example of a one-way communication?

Downward communication does all of the following EXCEPT:

Because formal channels are recognized as authoritative, it is typical for communication of policies, procedures, and other official announcements to adhere to them.

Leaner channels work well for more routine and straightforward messages, whereas richer channels work well with complex and open-ended messages.

A ______________ violation is a violation of the "boundary" of acceptable behavior in a relationship

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 11: Communication

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Fortunately, the choice of communication channel does not have an impact on the communication process.

All of the following are components of active listening EXCEPT:

The art of impression management during interviews requires careful attention to __________.

The biggest mistake people make in active listening is jumping to advice too early, or deflecting off their problem and on to your own.

Which of these is the tendency to believe one's culture and its values are superior to those of others?

__________work well for more routine and straightforward messages, such as announcing the location of a previously scheduled meeting.

Encoding-decoding conduits are the pathways through which messages are transmitted.

The flow of messages from lower to higher organizational levels is downward communication.

__________is the tendency to believe one's culture and its values are superior to those of others.

Which of the following involves speaking up to share ideas, information, suggestions, or concerns upward in organizations?

Grapevines have the advantage of __________.

A supportive communication principle suggests focus on the support structure in the organization instead of the personality of individuals.

The mum effect can occur for all of the following reasons EXCEPT:

Which of these is NOT an example of a one-way communication?

Downward communication does all of the following EXCEPT:

Because formal channels are recognized as authoritative, it is typical for communication of policies, procedures, and other official announcements to adhere to them.

Leaner channels work well for more routine and straightforward messages, whereas richer channels work well with complex and open-ended messages.

A ______________ violation is a violation of the "boundary" of acceptable behavior in a relationship

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters