Question 1

________ channels help to create open communications in organizations and ensure that the right people are in contact with one another.

Accepted Answer

A)  Presence 
B)  Informal 
C)  Noise 
D)  Filter 
E)  Formal 
A)  Presence 
B)  Informal 
C)  Noise 
D)  Filter 
E)  Formal

Question 2

A set of tools to approach difficult conversations are known as __________.

Accepted Answer

A)  transparency 
B)  supportive communication principles 
C)  presence-aware tools 
D)  proxemics 
E)  active listening 
A)  transparency 
B)  supportive communication principles 
C)  presence-aware tools 
D)  proxemics 
E)  active listening

Question 3

Inside an organization, employees communicate across departmental levels through parallel communication.

Accepted Answer

A) True 
 B)False

Question 4

Information flows in organizations through both formal and informal channels of communication.

Accepted Answer

A) True 
 B)False

Question 5

All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:

Accepted Answer

A)  Personalized behavior is not enough to generate employee voice. 
B)  If leaders are going to overcome employee restraint in speaking up, they must indicate openness to change. 
C)  Openness behaviors send a clear signal that voice is welcome. 
D)  Many individuals don't feel safe speaking up in their organizations. 
E)  Transformational leader behaviors are enough to signal openness. 
A)  Personalized behavior is not enough to generate employee voice. 
B)  If leaders are going to overcome employee restraint in speaking up, they must indicate openness to change. 
C)  Openness behaviors send a clear signal that voice is welcome. 
D)  Many individuals don't feel safe speaking up in their organizations. 
E)  Transformational leader behaviors are enough to signal openness.

Question 6

Good organizational behavior stems from communication, whereas bad organizational behavior stems from competition.

Accepted Answer

A) True 
 B)False

Question 7

Because of the mass appeal and cost effectiveness, the richest communication channel is a posted notice or bulletin.

Accepted Answer

A) True 
 B)False

Question 8

In __________ communication, there is no direct and immediate feedback from the recipient of a message.

Accepted Answer

one-way
Le

Question 9

What is Johari Window? Explain using a figure.

Accepted Answer

The Johari Window is a tool that helps p

Question 10

One of the major functions of downward communication is to achieve influence by providing information.

Accepted Answer

A) True 
 B)False

Question 11

The choice to confront situations rather than remain silent is known as _____.

Accepted Answer

A)  transparency 
B)  supportive communication 
C)  presence-aware 
D)  voice 
E)  active listening 
A)  transparency 
B)  supportive communication 
C)  presence-aware 
D)  voice 
E)  active listening

Question 12

Which of the following represent the two sides of the communication process?

Accepted Answer

A)  Forwarding a message; receiving a message. 
B)  Forwarding a message; listening to a message. 
C)  Sending a message; reinforcing a message. 
D)  Telling a message; reinforcing a message. 
E)  Sending a message; receiving a message. 
A)  Forwarding a message; receiving a message. 
B)  Forwarding a message; listening to a message. 
C)  Sending a message; reinforcing a message. 
D)  Telling a message; reinforcing a message. 
E)  Sending a message; receiving a message.

Question 13

All of the following statements about information channels are correct EXCEPT:

Accepted Answer

A)  Networking takes place through the use of informal channels. 
B)  Informal channels adhere to an organization's hierarchy of authority. 
C)  Informal channels coexist with the formal channels of an organization. 
D)  Informal channels diverge from formal organization channels by skipping levels in the hierarchy or cutting across vertical chains of command. 
E)  Informal channels help to create open communications in organizations and ensure that the right people are in contact one another. 
A)  Networking takes place through the use of informal channels. 
B)  Informal channels adhere to an organization's hierarchy of authority. 
C)  Informal channels coexist with the formal channels of an organization. 
D)  Informal channels diverge from formal organization channels by skipping levels in the hierarchy or cutting across vertical chains of command. 
E)  Informal channels help to create open communications in organizations and ensure that the right people are in contact one another.

Question 14

Which of these indicates the capacity of a channel to convey information?

Accepted Answer

A)  Active listening 
B)  Johari window 
C)  Filter seeking channels 
D)  Relational testing channels 
E)  Channel richness 
A)  Active listening 
B)  Johari window 
C)  Filter seeking channels 
D)  Relational testing channels 
E)  Channel richness

Question 15

Members of high-context cultures use all of the following to convey their messages EXCEPT:

Accepted Answer

A)  body language. 
B)  the physical setting. 
C)  past relationships. 
D)  words for only a limited part of a message. 
E)  explicit words for the majority of a message. 
A)  body language. 
B)  the physical setting. 
C)  past relationships. 
D)  words for only a limited part of a message. 
E)  explicit words for the majority of a message.

Question 16

The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.

Accepted Answer

A) True 
 B)False

Question 17

_________ means asking for additional information.

Accepted Answer

The answer of _________ means asking for additional information....

Question 18

Which of the following is not a type of communication channel?

Accepted Answer

A)  Face-to-face meetings 
B)  E-mail 
C)  Online discussions 
D)  Decoding 
E)  Written letters 
A)  Face-to-face meetings 
B)  E-mail 
C)  Online discussions 
D)  Decoding 
E)  Written letters

Question 19

Fortunately, semantic barriers occur only when people communicate in two different languages.

Accepted Answer

A) True 
 B)False

Question 20

Relational maintenance involves actions to return the relationship to a positive state.

Accepted Answer

A) True 
 B)False

________ channels help to create open communications in organizations and ensure that the right people are in contact with one another.

A set of tools to approach difficult conversations are known as __________.

Inside an organization, employees communicate across departmental levels through parallel communication.

Information flows in organizations through both formal and informal channels of communication.

All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:

Good organizational behavior stems from communication, whereas bad organizational behavior stems from competition.

Because of the mass appeal and cost effectiveness, the richest communication channel is a posted notice or bulletin.

In __________ communication, there is no direct and immediate feedback from the recipient of a message.

What is Johari Window? Explain using a figure.

One of the major functions of downward communication is to achieve influence by providing information.

The choice to confront situations rather than remain silent is known as _____.

Which of the following represent the two sides of the communication process?

All of the following statements about information channels are correct EXCEPT:

Which of these indicates the capacity of a channel to convey information?

Members of high-context cultures use all of the following to convey their messages EXCEPT:

The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.

_________ means asking for additional information.

Which of the following is not a type of communication channel?

Fortunately, semantic barriers occur only when people communicate in two different languages.

Relational maintenance involves actions to return the relationship to a positive state.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 11: Communication

________ channels help to create open communications in organizations and ensure that the right people are in contact with one another.

A set of tools to approach difficult conversations are known as __________.

Inside an organization, employees communicate across departmental levels through parallel communication.

Information flows in organizations through both formal and informal channels of communication.

All of the following are true of the study by Detert and Burris on leadership behaviors EXCEPT:

Good organizational behavior stems from communication, whereas bad organizational behavior stems from competition.

Because of the mass appeal and cost effectiveness, the richest communication channel is a posted notice or bulletin.

In __________ communication, there is no direct and immediate feedback from the recipient of a message.

What is Johari Window? Explain using a figure.

One of the major functions of downward communication is to achieve influence by providing information.

The choice to confront situations rather than remain silent is known as _____.

Which of the following represent the two sides of the communication process?

All of the following statements about information channels are correct EXCEPT:

Which of these indicates the capacity of a channel to convey information?

Members of high-context cultures use all of the following to convey their messages EXCEPT:

The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.

_________ means asking for additional information.

Which of the following is not a type of communication channel?

Fortunately, semantic barriers occur only when people communicate in two different languages.

Relational maintenance involves actions to return the relationship to a positive state.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters