Question 1

Which of these occurs when employees have input that could be valuable but choose not to share it?

Accepted Answer

A)  Transparency 
B)  Silence 
C)  Presence 
D)  Voice 
E)  Active listening 
A)  Transparency 
B)  Silence 
C)  Presence 
D)  Voice 
E)  Active listening

Question 2

Which of the following is an incorrect statement about the role of language in cross-cultural communication?

Accepted Answer

A)  Members of low-context cultures are very explicit in using the spoken and written word. 
B)  In low-context cultures, the message is rarely conveyed by the words someone uses, with greater emphasis on the "context" in which the words are spoken. 
C)  Australia, Canada and the United States have low-context cultures. 
D)  Members of high-context cultures use words to convey only a limited part of the message. 
E)  In high-context cultures, must of the message communicated must be inferred or interpreted from the context, which includes body language, the physical setting and past relationships. 
A)  Members of low-context cultures are very explicit in using the spoken and written word. 
B)  In low-context cultures, the message is rarely conveyed by the words someone uses, with greater emphasis on the "context" in which the words are spoken. 
C)  Australia, Canada and the United States have low-context cultures. 
D)  Members of high-context cultures use words to convey only a limited part of the message. 
E)  In high-context cultures, must of the message communicated must be inferred or interpreted from the context, which includes body language, the physical setting and past relationships.

Question 3

__________ occurs when an individual feels his or her self-worth is being questioned.

Accepted Answer

The answer of __________ occurs when an individual feels his...

Question 4

To be an effective active listener, a person should listen only for content -- trying to hear exactly what is being said.

Accepted Answer

A) True 
 B)False

Question 5

According to Johari Window, when there are things others know about us that we don't know, it is called which of these?

Accepted Answer

A)  Open 
B)  Closed 
C)  Hidden 
D)  Blind spot 
E)  Developmental 
A)  Open 
B)  Closed 
C)  Hidden 
D)  Blind spot 
E)  Developmental

Question 6

__________ involves listening to another person with the purpose of helping him or her think through a problem they are having.

Accepted Answer

A)  Present listening 
B)  Expressive listening 
C)  Reflective listening 
D)  Formal listening 
E)  Active listening 
A)  Present listening 
B)  Expressive listening 
C)  Reflective listening 
D)  Formal listening 
E)  Active listening

Question 7

__________ barriers to communication involve a poor choice or use of words and mixed messages.

Accepted Answer

The answer of __________ barriers to communication involve a poor...

Question 8

Organizations foster voice through location design and policies.

Accepted Answer

A) True 
 B)False

Question 9

When messages get more complex and open-ended, __________are necessary to achieve effective communication.

Accepted Answer

A)  leaner channels 
B)  richer channels 
C)  more channels 
D)  senior channels 
E)  correct channels 
A)  leaner channels 
B)  richer channels 
C)  more channels 
D)  senior channels 
E)  correct channels

Question 10

Nonverbal communication affects the impressions that people make on others. It also can hold the key to what someone is really thinking or what he/she really means.

Accepted Answer

A) True 
 B)False

Question 11

Deflecting means paraphrasing back what the other has said.

Accepted Answer

A) True 
 B)False

Question 12

The primary disadvantage of grapevines is, it __________.

Accepted Answer

A)  provides a sense of security from "being in the know" 
B)  provides social satisfaction as information is exchanged interpersonally 
C)  helps fulfill the needs of people involved in them 
D)  transmits incorrect or untimely information 
E)  transmits information quickly and efficiently 
A)  provides a sense of security from "being in the know" 
B)  provides social satisfaction as information is exchanged interpersonally 
C)  helps fulfill the needs of people involved in them 
D)  transmits incorrect or untimely information 
E)  transmits information quickly and efficiently

Question 13

Encoding communicates how one feels about something another person has done or said.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following involves listening to another person with the purpose of helping him or her think through a problem they are having?

Accepted Answer

A)  Selective listening 
B)  Advising 
C)  Active listening 
D)  Presence 
E)  Mentoring 
A)  Selective listening 
B)  Advising 
C)  Active listening 
D)  Presence 
E)  Mentoring

Question 15

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

Accepted Answer

A) True 
 B)False

Question 16

What are the key elements in the communication process?

Accepted Answer

It is useful to think of communication a

Question 17

Interestingly, nonverbal communication can take place through the physical arrangement of space.

Accepted Answer

A) True 
 B)False

Question 18

The primary emphasis of supportive communication is to avoid __________.

Accepted Answer

A)  transparency and disconfirmation 
B)  defensiveness and transparency 
C)  defensiveness and disconfirmation 
D)  selective listening and defensiveness 
E)  disconfirmation and selective listening 
A)  transparency and disconfirmation 
B)  defensiveness and transparency 
C)  defensiveness and disconfirmation 
D)  selective listening and defensiveness 
E)  disconfirmation and selective listening

Question 19

When verbal and nonverbal messages do not match, receivers will pay more attention to the __________.

Accepted Answer

The answer of When verbal and nonverbal messages do not...

Question 20

The primary advantage of grapevines occurs when they transmit incorrect but timely information.

Accepted Answer

A) True 
 B)False

Which of these occurs when employees have input that could be valuable but choose not to share it?

Which of the following is an incorrect statement about the role of language in cross-cultural communication?

__________ occurs when an individual feels his or her self-worth is being questioned.

To be an effective active listener, a person should listen only for content -- trying to hear exactly what is being said.

According to Johari Window, when there are things others know about us that we don't know, it is called which of these?

__________ involves listening to another person with the purpose of helping him or her think through a problem they are having.

__________ barriers to communication involve a poor choice or use of words and mixed messages.

Organizations foster voice through location design and policies.

When messages get more complex and open-ended, __________are necessary to achieve effective communication.

Nonverbal communication affects the impressions that people make on others. It also can hold the key to what someone is really thinking or what he/she really means.

Deflecting means paraphrasing back what the other has said.

The primary disadvantage of grapevines is, it __________.

Encoding communicates how one feels about something another person has done or said.

Which of the following involves listening to another person with the purpose of helping him or her think through a problem they are having?

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

What are the key elements in the communication process?

Interestingly, nonverbal communication can take place through the physical arrangement of space.

The primary emphasis of supportive communication is to avoid __________.

When verbal and nonverbal messages do not match, receivers will pay more attention to the __________.

The primary advantage of grapevines occurs when they transmit incorrect but timely information.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 11: Communication

Which of these occurs when employees have input that could be valuable but choose not to share it?

Which of the following is an incorrect statement about the role of language in cross-cultural communication?

__________ occurs when an individual feels his or her self-worth is being questioned.

To be an effective active listener, a person should listen only for content -- trying to hear exactly what is being said.

According to Johari Window, when there are things others know about us that we don't know, it is called which of these?

__________ involves listening to another person with the purpose of helping him or her think through a problem they are having.

__________ barriers to communication involve a poor choice or use of words and mixed messages.

Organizations foster voice through location design and policies.

When messages get more complex and open-ended, __________are necessary to achieve effective communication.

Nonverbal communication affects the impressions that people make on others. It also can hold the key to what someone is really thinking or what he/she really means.

Deflecting means paraphrasing back what the other has said.

The primary disadvantage of grapevines is, it __________.

Encoding communicates how one feels about something another person has done or said.

Which of the following involves listening to another person with the purpose of helping him or her think through a problem they are having?

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

What are the key elements in the communication process?

Interestingly, nonverbal communication can take place through the physical arrangement of space.

The primary emphasis of supportive communication is to avoid __________.

When verbal and nonverbal messages do not match, receivers will pay more attention to the __________.

The primary advantage of grapevines occurs when they transmit incorrect but timely information.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters