Exam 11: Communication

__________ occurs when individuals block out information or only hear things that match preconceived notions.

The process of decoding is complicated by many factors, including the knowledge and experience of the receiver and his or her relationship with the sender.

When in doubt regarding the clarity of your written or spoken message, the recommended course of action to follow is:

__________flows from sender to receiver only, as in the case of a written memo or a voice-mail message.

__________ is the process through which a receiver communicates with a sender by returning another message.

Which of the following countries is a low-context culture?

In general, the richest communication channel is email communication.

Which of the following is an individual's perceived competence in interpreting and responding to feedback?

Jodi is interested in finding the leanest form of communication. She should use face-to-face communication.

Communicating with someone through facial expressions, body posture, eye contact, and other physical gestures is referred to as non-audible communication.

The difficulties with cross-cultural communication are perhaps most obvious in respect to __________ differences.

Which of these refers to anything that interferes with the effectiveness of communication?

Because of their efficiency, __________ are frequently used in work settings.

Feedback _________ is an individual's perceived competence in interpreting and responding to feedback

Furniture placement can provide effective verbal communication with active listening.

Which of these transfers information through networks of friendships and acquaintances?

__________ communication takes place through facial expressions, body position, eye contact and other physical gestures.

Crossed legs are quite acceptable in the United Kingdom but are rude in Saudi Arabia if the sole of the foot is directed toward someone.

Being part of a grapevine can provide a sense of security from "being in the know" and can help fulfill the needs of people involved in them.

A violation of the "boundary" of acceptable behavior in a relationship is called an) __________ violation.