Question 1

As a consequence of the information circulated by the grapevine in an organization, employees experience ________.

Accepted Answer

A)  increased clarity 
B)  increased power 
C)  increased member satisfaction 
D)  increased certainty 
E)  increased anxiety 
A)  increased clarity 
B)  increased power 
C)  increased member satisfaction 
D)  increased certainty 
E)  increased anxiety

Question 2

The ________ network is a type of formal small-group network that rigidly follows the formal and hierarchical levels of command.

Accepted Answer

A)  matrix 
B)  chain 
C)  wheel 
D)  all channel 
E)  cross-functional 
A)  matrix 
B)  chain 
C)  wheel 
D)  all channel 
E)  cross-functional

Question 3

The emotional expression function of communication involves ________.

Accepted Answer

A)  managers motivating employees by setting specific goals 
B)  management communicating company policies to employees 
C)  managers training employees in decision-making strategies 
D)  members of the organization following their job descriptions 
E)  members of the organization showing their satisfaction and frustrations 
A)  managers motivating employees by setting specific goals 
B)  management communicating company policies to employees 
C)  managers training employees in decision-making strategies 
D)  members of the organization following their job descriptions 
E)  members of the organization showing their satisfaction and frustrations

Question 4

Compare electronic mail and video conferencing with regard to their channel richness.

Accepted Answer

Channels differ in their capacity to con

Question 5

Describe the various forms of nonverbal communication.

Accepted Answer

Nonverbal communication includes body mo

Question 6

The four functions of communication are: control, motivation, emotional expression, and information.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following represents the informal communication network in an organization?

Accepted Answer

A)  feedback loop 
B)  grapevine 
C)  chain network 
D)  all-channel network 
E)  wheel network 
A)  feedback loop 
B)  grapevine 
C)  chain network 
D)  all-channel network 
E)  wheel network

Question 8

Cultural barriers arising from tone differences among different cultures are called word connotation barriers.

Accepted Answer

A) True 
 B)False

Question 9

Discuss the three common small-group networks. Evaluate each on their effectiveness. Is there any one best network?

Accepted Answer

a) The chain rigidly follows the formal

Question 10

A(n) ________ is a Web site about a single person or company.

Accepted Answer

A)  e-mail account 
B)  social networking site 
C)  blog 
D)  instant messaging portal 
E)  file transfer protocol 
A)  e-mail account 
B)  social networking site 
C)  blog 
D)  instant messaging portal 
E)  file transfer protocol

As a consequence of the information circulated by the grapevine in an organization, employees experience ________.

The ________ network is a type of formal small-group network that rigidly follows the formal and hierarchical levels of command.

The emotional expression function of communication involves ________.

Compare electronic mail and video conferencing with regard to their channel richness.

Describe the various forms of nonverbal communication.

The four functions of communication are: control, motivation, emotional expression, and information.

Which of the following represents the informal communication network in an organization?

Cultural barriers arising from tone differences among different cultures are called word connotation barriers.

Discuss the three common small-group networks. Evaluate each on their effectiveness. Is there any one best network?

A(n) ________ is a Web site about a single person or company.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

As a consequence of the information circulated by the grapevine in an organization, employees experience ________.

The ________ network is a type of formal small-group network that rigidly follows the formal and hierarchical levels of command.

The emotional expression function of communication involves ________.

Compare electronic mail and video conferencing with regard to their channel richness.

Describe the various forms of nonverbal communication.

The four functions of communication are: control, motivation, emotional expression, and information.

Which of the following represents the informal communication network in an organization?

Cultural barriers arising from tone differences among different cultures are called word connotation barriers.

Discuss the three common small-group networks. Evaluate each on their effectiveness. Is there any one best network?

A(n) ________ is a Web site about a single person or company.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters