Question 1

Describe intonation. How does it act as a barrier to communication at an interpersonal and cultural level?

Accepted Answer

The emphasis given to words or phrases i

Question 2

Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?

Accepted Answer

A)  nonverbal communication 
B)  oral communication 
C)  written communication 
D)  grapevine communication 
E)  lateral communication 
A)  nonverbal communication 
B)  oral communication 
C)  written communication 
D)  grapevine communication 
E)  lateral communication

Question 3

E-mails involve real-time communication.

Accepted Answer

A) True 
 B)False

Question 4

When attempting to communicate a written message persuasively, it is desirable that ________.

Accepted Answer

A)  the receiver has an information overload 
B)  the sender has a high need for cognition 
C)  the sender has used phrases and jargon to clarify the meaning of the message 
D)  the receiver and the sender can view each others' nonverbal cues 
E)  the receiver is in a positive mood 
A)  the receiver has an information overload 
B)  the sender has a high need for cognition 
C)  the sender has used phrases and jargon to clarify the meaning of the message 
D)  the receiver and the sender can view each others' nonverbal cues 
E)  the receiver is in a positive mood

Question 5

People are likely to use automatic processing when ________.

Accepted Answer

A)  their subject knowledge of the issue is high 
B)  their interest level in the issue is high 
C)  their usage of heuristics related to the issue is high 
D)  their need for cognition is high 
E)  their reliance on logics and facts to make a decision is high 
A)  their subject knowledge of the issue is high 
B)  their interest level in the issue is high 
C)  their usage of heuristics related to the issue is high 
D)  their need for cognition is high 
E)  their reliance on logics and facts to make a decision is high

Question 6

Which of the following communication channels provides the highest information richness?

Accepted Answer

A)  e-mail 
B)  face-to-face conversations 
C)  online group discussions 
D)  voice mail 
E)  memos and letters 
A)  e-mail 
B)  face-to-face conversations 
C)  online group discussions 
D)  voice mail 
E)  memos and letters

Question 7

________ involves a detailed consideration of evidence and information relying on facts, figures, and logic.

Accepted Answer

A)  Controlled processing 
B)  Serial processing 
C)  Parallel processing 
D)  Selective processing 
E)  Automatic processing 
A)  Controlled processing 
B)  Serial processing 
C)  Parallel processing 
D)  Selective processing 
E)  Automatic processing

Question 8

Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the ________ type of small-group communication networks.

Accepted Answer

A)  star network 
B)  mesh network 
C)  chain network 
D)  all-channel network 
E)  ring network 
A)  star network 
B)  mesh network 
C)  chain network 
D)  all-channel network 
E)  ring network

Question 9

The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called ________.

Accepted Answer

A)  selective perception 
B)  filtering 
C)  silence 
D)  communication apprehension 
E)  lying 
A)  selective perception 
B)  filtering 
C)  silence 
D)  communication apprehension 
E)  lying

Question 10

Which of the following is an example of downward communication?

Accepted Answer

A)  Harry is reporting the work he has done for the day to his supervisor. 
B)  Ben, an assembly line worker, is communicating some safety concerns he has to his manager. 
C)  Silas has just sent a request for leave to his supervisor and is hoping that it will be accepted. 
D)  John and Jack, the production and the marketing managers, have met to discuss the budget constraints they are facing. 
E)  Ray is holding his monthly meeting with his team in which he informs them of their monthly targets. 
A)  Harry is reporting the work he has done for the day to his supervisor. 
B)  Ben, an assembly line worker, is communicating some safety concerns he has to his manager. 
C)  Silas has just sent a request for leave to his supervisor and is hoping that it will be accepted. 
D)  John and Jack, the production and the marketing managers, have met to discuss the budget constraints they are facing. 
E)  Ray is holding his monthly meeting with his team in which he informs them of their monthly targets.

Question 11

In high-context cultures, directness is valued more than trust.

Accepted Answer

A) True 
 B)False

Question 12

What are the benefits and drawbacks of e-mail?

Accepted Answer

E-mail messages can be quickly written,

Question 13

Which of the following statements is true regarding an informal communication channel?

Accepted Answer

A)  It traditionally follows the authority chain within the organization. 
B)  It generally transmits messages related to the professional activities of members. 
C)  It is established by the organization. 
D)  It is generally used for communicating personal or social messages. 
E)  Information regarding change in the policies of the organization is transmitted through it. 
A)  It traditionally follows the authority chain within the organization. 
B)  It generally transmits messages related to the professional activities of members. 
C)  It is established by the organization. 
D)  It is generally used for communicating personal or social messages. 
E)  Information regarding change in the policies of the organization is transmitted through it.

Question 14

Which of following best represents "e-mail bankruptcy"?

Accepted Answer

A)  deleting your e-mail ID 
B)  checking your mails only once a month 
C)  allowing somebody else to operate your e-mail account 
D)  creating a new mail ID every month and redirecting all your old e-mails to the new ID 
E)  wiping out your entire inbox and starting over 
A)  deleting your e-mail ID 
B)  checking your mails only once a month 
C)  allowing somebody else to operate your e-mail account 
D)  creating a new mail ID every month and redirecting all your old e-mails to the new ID 
E)  wiping out your entire inbox and starting over

Question 15

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

Accepted Answer

Communication that flows from one level

Question 16

________ is defined as the absence of information.

Accepted Answer

A)  Apprehension 
B)  Selective perception 
C)  Cognition 
D)  Misrepresentation 
E)  Silence 
A)  Apprehension 
B)  Selective perception 
C)  Cognition 
D)  Misrepresentation 
E)  Silence

Question 17

Reuben Williams, the marketing manager for F&B Industries, is frustrated. He feels that the production division repeatedly lets his division down. When the latest marketing strategy announced that a new product will be available in the market by July, the production division was unable to complete the production of the first batch till August. The production manager claims that manpower is short and the targets placed on the production division are unreasonably high. To resolve this deadlock, they will be meeting soon. This meeting is an example of ________ communication.

Accepted Answer

A)  lateral 
B)  grapevine 
C)  diagonal 
D)  upward 
E)  downward 
A)  lateral 
B)  grapevine 
C)  diagonal 
D)  upward 
E)  downward

Question 18

Which of the following is a unique advantage of lateral communication?

Accepted Answer

A)  Lateral communication helps in the transmission of ideas and information. 
B)  Lateral communication occurring with management's knowledge and support can be beneficial even if it does not follow the formal vertical structure. 
C)  Lateral communication facilitates emotional expression, enhances motivation, and helps the organization control its employees effectively. 
D)  Lateral communication facilitates coordination at the intradepartmental level. 
E)  Lateral communication works quickly as it does not follow the stages of the communication process. 
A)  Lateral communication helps in the transmission of ideas and information. 
B)  Lateral communication occurring with management's knowledge and support can be beneficial even if it does not follow the formal vertical structure. 
C)  Lateral communication facilitates emotional expression, enhances motivation, and helps the organization control its employees effectively. 
D)  Lateral communication facilitates coordination at the intradepartmental level. 
E)  Lateral communication works quickly as it does not follow the stages of the communication process.

Question 19

Communicating through e-mail provides ________.

Accepted Answer

A)  a host of nonverbal cues to understand the message better 
B)  the best means to convey negative information 
C)  a cheaper alternative to the conventional communication through letters 
D)  a secure communication link that nobody else can access 
E)  an option to hold real-time meetings with people in different locations 
A)  a host of nonverbal cues to understand the message better 
B)  the best means to convey negative information 
C)  a cheaper alternative to the conventional communication through letters 
D)  a secure communication link that nobody else can access 
E)  an option to hold real-time meetings with people in different locations

Question 20

Communication that flows from one level of a group or organization to a lower level is called downward communication.

Accepted Answer

A) True 
 B)False

Describe intonation. How does it act as a barrier to communication at an interpersonal and cultural level?

E-mails involve real-time communication.

When attempting to communicate a written message persuasively, it is desirable that ________.

People are likely to use automatic processing when ________.

Which of the following communication channels provides the highest information richness?

________ involves a detailed consideration of evidence and information relying on facts, figures, and logic.

Which of the following is an example of downward communication?

In high-context cultures, directness is valued more than trust.

What are the benefits and drawbacks of e-mail?

Which of the following statements is true regarding an informal communication channel?

Which of following best represents "e-mail bankruptcy"?

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

________ is defined as the absence of information.

Which of the following is a unique advantage of lateral communication?

Communicating through e-mail provides ________.

Communication that flows from one level of a group or organization to a lower level is called downward communication.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

Describe intonation. How does it act as a barrier to communication at an interpersonal and cultural level?

E-mails involve real-time communication.

When attempting to communicate a written message persuasively, it is desirable that ________.

People are likely to use automatic processing when ________.

Which of the following communication channels provides the highest information richness?

________ involves a detailed consideration of evidence and information relying on facts, figures, and logic.

Which of the following is an example of downward communication?

In high-context cultures, directness is valued more than trust.

What are the benefits and drawbacks of e-mail?

Which of the following statements is true regarding an informal communication channel?

Which of following best represents "e-mail bankruptcy"?

Explain and provide a workplace example for each of the following communication situations: oral communication in downward flowing direction; written communication in upward flowing direction; and non-verbal communication in lateral flowing direction.

________ is defined as the absence of information.

Which of the following is a unique advantage of lateral communication?

Communicating through e-mail provides ________.

Communication that flows from one level of a group or organization to a lower level is called downward communication.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters