Exam 11: Communication

Which of the following is a desirable strategy for managers aiming to reduce the negative consequences of rumors?

Which of the following is desirable to eliminate language functioning as a barrier to communication?

Stacey was at work when Ann, her sister, called to confirm their dinner plan the following weekend at their aunt Hilda's farmhouse. Stacey said she would call Joe, her husband, and get back to her. However, when Stacey called her back, Ann could not hear most of what she said because Jennifer, Ann's daughter, was crying loudly in the background. Who represents the noise in the communication process depicted in the scenario?

Ideally, a chain network should be used when ________.

In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended.

Formal information channels are characterized by ________.

Which of following is true regarding instant messaging and text messaging?

In the communication process, decoding precedes encoding.

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Controlled processing is a consequence of ________.

Rhonda May was transferred to London three months back to oversee the opening of a new branch of the retail chain she worked for. Rhonda, who had never been to London, adjusted well with her British colleagues but received quizzical looks from many of her British colleagues every morning in the initial weeks in London. After asking one of her subordinates to explain what caused her colleagues to look at her in that strange way, she discovered the reason. When her British colleagues greeted her saying "how are you today?" every morning, she typically replied saying "I'm good" while Britishers typically say "I'm well" in response to this greeting. This is because "I'm good" can have multiple meanings like "I'm not a bad person" or "I'm suitable" while "I'm well" only gives a sense of mental and physical well-being. Rhonda then realized how subtly cultural barriers can operate. From the information provided in the scenario, this is an example of barriers caused by ________.

Discuss the advantages and disadvantages of written communication.

Communication that takes place among members of work groups at the same level is known as ________ communication.

Which of the following statements is true with regard to communication?

The advantages of oral communication are speed and feedback.

Filtering is a barrier to effective communication that takes place when ________.

Undue tension and anxiety about oral communication, written communication, or both is called ________.

Communication apprehension applies to oral and written communication.

Which of the following is the final step in the communication process?

Explain how the grapevine functions and why it exists in organizational communication.