Exam 11: Communication

Norah Baines has been one of the most devoted teachers at Oakwood Academy. She has been working with the institution for seven years and is expecting a promotion soon. However, Norah's candidacy for this promotion is passed over in favor of another less experienced male employee as Norah plans to start a family soon. Consequently, Norah writes a formal letter voicing her concerns. Norah's letter fulfills the ________ function of communication.

A relatively superficial consideration of evidence and information making use of heuristics is defined as ________.

How would you relate the concepts of wheel network and information overload?

Facebook is a hybrid social networking service that allows users to post microblog entries or tweets to their subscribers about any topic, including work.

Which of the following is an example of upward communication?

One disadvantage of oral communication is the lack of a built-in feedback mechanism.

With reference to the communication process, the ________ is the medium through which the message travels.

Gehring Services is a company organized around a strong management which values experience, knowledge, and structure. The company has a detailed framework of rules, procedures, and guidelines in place to help employees respond to problems in an orderly manner. Mails, memos, and notifications are used to communicate between managers, employees, and the management. Despite such provisions to help in structuring and executing work, the company incurs losses for delays and quality issues. One of their key clients had asked for two similar projects to be delivered by the teams headed by Briony and Benedict. While Benedict's team completed the project successfully on time, Briony's team had to implement numerous last minute changes to meet client specifications and she ended up delivering the project over a week late. Which of the following, if true, would explain this delay in Briony's submission?

In a communication process, the ________ initiates a message by encoding a thought.

Which of the following is desirable with regard to persuasive communication?

When receivers of communication process the information based on their needs, motivations, experience, background, and other personal characteristics, they are engaging in ________.

Which of the following statements is true regarding oral communication?

The informal communication network in an organization is ________.

Selective perception refers to a sender's purposely manipulating information so the receiver will see it more favorably.

Distinguish between high-context and low-context cultures.

The all-channel network is practiced most commonly in ________.

Shirley Shands is a hardworker but Debra, her manager, is irritated with her. While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.

Which of the following types of electronic communications is preferable for one- or two-line messages?

Carol Zelner, the manager of a small event management company, is known for her efficiency. She provides the team with clearly defined tasks, guidelines, and directives. Further, she is always available to provide feedback or resolve troubles. Recently, with Carol on leave for about three weeks, the team had a lot of problems. The team members lacked the requisite information on client details, locations, and budgets and had to repeatedly cross-check with each other or the clients. Which of the following, if true, would best explain the problems faced by Carol's team currently?

Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here?