Exam 11: Communication

Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager's initiative to hold this meeting fulfills the ________ function of communication.

Before communication can take place a ________ is required.

What are the seven key parts of the communication process?

Written communication is characterized by ________.

Which of following is true regarding social networking?

The ________ network is a type of formal small-group network that relies on a central figure to act as the conduit for all the group's communication.

What can managers do to make sure that important information is not withheld from them through silence?

A routine message can be delivered by a low richness channel as efficiently as a high richness channel.

The need for cognition is a personality trait of individuals who are most likely to be persuaded by evidence and facts.

Which of the following is a disadvantage of downward communication?

Automatic processing requires a detailed consideration of evidence and information relying on facts, figures, and logic.

Lateral communications are often created to short-circuit the vertical hierarchy within an organization.

Treesa Mayering recently began her first job at a PR firm called Pro as a copywriter. Her job involves creating scripts for press releases, advertisements, and other media events. She has been working under the guidance of Will Preston, the senior copywriter. Treesa, who has no prior experience in this job, had worked on scripts for advertisements and online brochures alone, when she was asked to work on a press release for the first time. Will reviewed Treesa's script and sent her an e-mail full of detailed corrections which she promptly implemented. However, when Will looked at the script later, he felt that it did not represent a significant improvement of her first draft. Which of the following, if true, would best explain this outcome?

When the middle-level manager of the production department at Wilson Works was laid off, many employees who worked under him became apprehensive about their job security. They were aware of the current trend toward laying-off employees in the economy. The termination of their manager combined with the fact that their division had performed only moderately well in the last two quarters led the employees to believe that they were at a high risk of losing their jobs as well. Which of the following, if true, would weaken the argument that the production manager should hold face-to-face meetings to assure the employees in the production division?

Before buying her new phone, Gina listed the various requirements her new phone must meet. As a wedding planner, much of her work revolved around using e-mail to forward pictures of locations, designs, and food arrangements that she could categorize by themes and prices. She required a phone with high storage capacity, speedy Internet, and easy-to-use methods to organize and save content. After listing these requirements, she fixed a budget and began surveying phones online. She also obtained information from friends. In a week's time, Gina had shortlisted three models that suited her needs and was ready to make the final choice. Gina used ________ to arrive at this decision.

Telephone conversations have the highest channel richness.

Which of the following is a recommendation to effectively manage e-mail?

Low-context cultures primarily rely on ________ in communicating with others.

Which of the following statements is true with regard to nonverbal communication?

Communication in high-context cultures is characterized by an emphasis on ________.