Exam 18: Organizational Change and Stress Management

Short tenure in management is associated with innovation.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

Risa has to work long hours and sometimes weekends, losing out on family time. Risa doesn't find her long hours overly stressful, but rather she sees it as her contribution to maintaining her family's equilibrium and well being, and bettering her children's future. In which country is Risa most likely employed?

Benny is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects, therefore he's working with less qualified and new contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat and everyday they are able to laugh over lunch about their new managerial impotence. ________ is helping Benny handle his stress.

An example of change in competition is ________.

Individuals with internal locus of control tend to be more prone to stress.

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n) ________ factor.

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par which has caused a backlog in work. -Which of the following, if true, would strengthen the argument to use coercive techniques in this situation?

During the "dreaming" step of appreciative inquiry, participants ________.

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

Jobs that make multiple and conflicting demands increase both stress and dissatisfaction.

Discuss the various individual approaches toward managing stress.

Resistance to change can be positive if it leads to open discussion and debate.

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

________ involves correcting errors using past routines and present policies.

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.