Question 1

What are the various forces that make it necessary for the organizations to change?

Accepted Answer

The six specific forces for change are:

Question 2

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Accepted Answer

A)  social 
B)  environmental 
C)  structural 
D)  psychological 
E)  personal 
A)  social 
B)  environmental 
C)  structural 
D)  psychological 
E)  personal

Question 3

Cooptation combines manipulation and participation.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Accepted Answer

A)  action research 
B)  intergroup development 
C)  appreciative inquiry 
D)  process consultation 
E)  social reinforcement 
A)  action research 
B)  intergroup development 
C)  appreciative inquiry 
D)  process consultation 
E)  social reinforcement

Question 5

Which of the following resistances to change is overt and immediate?

Accepted Answer

A)  loss of loyalty 
B)  increased absenteeism 
C)  loss of motivation 
D)  increased error 
E)  complaint 
A)  loss of loyalty 
B)  increased absenteeism 
C)  loss of motivation 
D)  increased error 
E)  complaint

Question 6

Which of the following steps in Kotter's eight-step plan for implementing change represents the "refreezing" stage in Lewin's three-step model?

Accepted Answer

A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 7

Fony Corp., headquartered in China, is a leading manufacturer of electronic devices and solutions intended for professional markets. The company is considering upgrading the technology currently being used at Fony's manufacturing facility located in Guangdong that specializes in producing lithium-ion batteries, which are used to power laptops, cameras, cell phones, and other similar gadgets. The new technology is expected to increase efficiency levels and will also allow for greater adherence to quality standards.
-Which of the following, if true, would most weaken the argument that Fony Corp. should upgrade its technology?

Accepted Answer

A)  Employees fear that the new technology will render them obsolete. 
B)  The company will be able to recover the cost of the technology within four years of implementation. 
C)  The new technology is expected to reduce the company's overall cost of production. 
D)  The company's main client is threatening legal action after it had to recall nearly 2 million notebooks owing to defective batteries. 
E)  The technology which the company is considering adopting was recently developed and the company will be first to implement it in a real business context. 
A)  Employees fear that the new technology will render them obsolete. 
B)  The company will be able to recover the cost of the technology within four years of implementation. 
C)  The new technology is expected to reduce the company's overall cost of production. 
D)  The company's main client is threatening legal action after it had to recall nearly 2 million notebooks owing to defective batteries. 
E)  The technology which the company is considering adopting was recently developed and the company will be first to implement it in a real business context.

Question 8

Excessive smoking, substance abuse, and sleep disorders are all examples of ________ symptoms of stress.

Accepted Answer

A)  personal 
B)  psychological 
C)  behavioral 
D)  physiological 
E)  pathological 
A)  personal 
B)  psychological 
C)  behavioral 
D)  physiological 
E)  pathological

Question 9

Describe the process of appreciative inquiry (AI).

Accepted Answer

Appreciative inquiry (AI) accentuates th

Question 10

Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case, which of the following tactics of overcoming resistance to change is being used by the management?

Accepted Answer

A)  procedural fairness 
B)  negotiation 
C)  conciliation 
D)  manipulation 
E)  arbitration 
A)  procedural fairness 
B)  negotiation 
C)  conciliation 
D)  manipulation 
E)  arbitration

Question 11

Which of the following steps in Kotter's eight-step plan for implementing change represents the "movement" stage in Lewin's three-step model?

Accepted Answer

A)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
B)  Plan for, create, and reward short-term "wins" that propel the organization toward the new vision. 
C)  Form a coalition with enough power to lead the change. 
D)  Create a new vision to direct the change and strategies for achieving the vision. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A)  Establish a sense of urgency by creating a compelling reason for why change is needed. 
B)  Plan for, create, and reward short-term "wins" that propel the organization toward the new vision. 
C)  Form a coalition with enough power to lead the change. 
D)  Create a new vision to direct the change and strategies for achieving the vision. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 12

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an example of an individual source of resistance to change?

Accepted Answer

A)  limited focus of change 
B)  product orientation 
C)  fear of the unknown 
D)  structural inertia 
E)  employee orientation 
A)  limited focus of change 
B)  product orientation 
C)  fear of the unknown 
D)  structural inertia 
E)  employee orientation

Question 14

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the "unfreezing" stage in Lewin's three-step model?

Accepted Answer

A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A)  Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B)  Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C)  Create a new vision to direct the change and strategies for achieving the vision. 
D)  Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E)  Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 15

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

Accepted Answer

A)  structural 
B)  environmental 
C)  organizational 
D)  personal 
E)  social 
A)  structural 
B)  environmental 
C)  organizational 
D)  personal 
E)  social

Question 16

Which of the following statements is true regarding innovation?

Accepted Answer

A)  Organic structures negatively influence innovation. 
B)  Interunit communication is low in innovative organizations. 
C)  Short tenure in management is associated with innovation. 
D)  Innovation is nurtured when there is an abundance of resources. 
E)  Innovative organizations reward both successes and failures. 
A)  Organic structures negatively influence innovation. 
B)  Interunit communication is low in innovative organizations. 
C)  Short tenure in management is associated with innovation. 
D)  Innovation is nurtured when there is an abundance of resources. 
E)  Innovative organizations reward both successes and failures.

Question 17

Social trends remain static.

Accepted Answer

A) True 
 B)False

Question 18

What are the various organizational development techniques?

Accepted Answer

The various organizational development t

Question 19

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult to implement if you cannot overcome the resistance of the sales personnel and obtain their cooperation.
-You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A)  education and communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion 
A)  education and communication 
B)  participation 
C)  negotiation 
D)  manipulation and cooptation 
E)  coercion

Question 20

Fony Corp., headquartered in China, is a leading manufacturer of electronic devices and solutions intended for professional markets. The company is considering upgrading the technology currently being used at Fony's manufacturing facility located in Guangdong that specializes in producing lithium-ion batteries, which are used to power laptops, cameras, cell phones, and other similar gadgets. The new technology is expected to increase efficiency levels and will also allow for greater adherence to quality standards.
-Which of the following, if true, would most strengthen the argument that Fony Corp. should upgrade its technology?

Accepted Answer

A)  The market for consumer electronics such as laptops, cameras, cell phones, and other similar gadgets is in the late maturity stage. 
B)  Fony will be able to recover the cost of the new technology within eight years. 
C)  Fony's main client account is at risk after the client had to recall nearly 2 million notebooks owing to defective batteries. 
D)  The existing technology is currently functioning at the optimal level and the cost of maintenance is minimal. 
E)  Fony last upgraded its technology six years ago and it has an adequate budget to fund the acquisition. 
A)  The market for consumer electronics such as laptops, cameras, cell phones, and other similar gadgets is in the late maturity stage. 
B)  Fony will be able to recover the cost of the new technology within eight years. 
C)  Fony's main client account is at risk after the client had to recall nearly 2 million notebooks owing to defective batteries. 
D)  The existing technology is currently functioning at the optimal level and the cost of maintenance is minimal. 
E)  Fony last upgraded its technology six years ago and it has an adequate budget to fund the acquisition.

What are the various forces that make it necessary for the organizations to change?

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Cooptation combines manipulation and participation.

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Which of the following resistances to change is overt and immediate?

Which of the following steps in Kotter's eight-step plan for implementing change represents the "refreezing" stage in Lewin's three-step model?

Excessive smoking, substance abuse, and sleep disorders are all examples of ________ symptoms of stress.

Describe the process of appreciative inquiry (AI).

Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case, which of the following tactics of overcoming resistance to change is being used by the management?

Which of the following steps in Kotter's eight-step plan for implementing change represents the "movement" stage in Lewin's three-step model?

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

Which of the following is an example of an individual source of resistance to change?

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the "unfreezing" stage in Lewin's three-step model?

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

Which of the following statements is true regarding innovation?

Social trends remain static.

What are the various organizational development techniques?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

What are the various forces that make it necessary for the organizations to change?

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Cooptation combines manipulation and participation.

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Which of the following resistances to change is overt and immediate?

Which of the following steps in Kotter's eight-step plan for implementing change represents the "refreezing" stage in Lewin's three-step model?

Excessive smoking, substance abuse, and sleep disorders are all examples of ________ symptoms of stress.

Describe the process of appreciative inquiry (AI).

Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case, which of the following tactics of overcoming resistance to change is being used by the management?

Which of the following steps in Kotter's eight-step plan for implementing change represents the "movement" stage in Lewin's three-step model?

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

Which of the following is an example of an individual source of resistance to change?

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the "unfreezing" stage in Lewin's three-step model?

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

Which of the following statements is true regarding innovation?

Social trends remain static.

What are the various organizational development techniques?

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters