Question 1

An example of change in the nature of the workforce is an increase in ________.

Accepted Answer

A)  college attendance 
B)  mergers and consolidations 
C)  capital investment 
D)  divorce rates 
E)  cultural diversity 
A)  college attendance 
B)  mergers and consolidations 
C)  capital investment 
D)  divorce rates 
E)  cultural diversity

Question 2

________ is one way to achieve unfreezing of an organization's status quo.

Accepted Answer

A)  Increasing the driving forces directing behavior away from the status quo 
B)  Incorporating a structural inertia in the structure of the organization 
C)  Increasing employee investment in the status quo 
D)  Decreasing management's investment in change 
E)  Increasing the rigidity of the organizational hierarchy 
A)  Increasing the driving forces directing behavior away from the status quo 
B)  Incorporating a structural inertia in the structure of the organization 
C)  Increasing employee investment in the status quo 
D)  Decreasing management's investment in change 
E)  Increasing the rigidity of the organizational hierarchy

Question 3

Organizations have built-in mechanisms-like their selection processes and formalized regulations-to produce stability. When an organization is confronted with change, these mechanisms act as a counterbalance to sustain stability. Which of the following organizational sources of resistance to change is represented by these mechanisms?

Accepted Answer

A)  group inertia 
B)  selective information processing 
C)  employee-orientation 
D)  structural inertia 
E)  product- orientation 
A)  group inertia 
B)  selective information processing 
C)  employee-orientation 
D)  structural inertia 
E)  product- orientation

Question 4

Elaine is very good at what she does, but she is constantly stressed by internal deadlines assigned to co-workers, obligatory meetings, and time lost in unrelated idle cubicle chatter. Today, after a meeting with her supervisor, she has been given more responsibility for her work, is able to set her own deadlines, decline attendance to various department meetings, and telecommute two days a week. Elaine's boss is using which of the following organizational strategies to reduce her stress?

Accepted Answer

A)  job redesign 
B)  organizational communication 
C)  employee involvement 
D)  organizational development 
E)  process reengineering 
A)  job redesign 
B)  organizational communication 
C)  employee involvement 
D)  organizational development 
E)  process reengineering

Question 5

Innovation is nurtured where there are slack resources.

Accepted Answer

A) True 
 B)False

Question 6

Idea champions display characteristics associated with transformational leadership.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true regarding stress?

Accepted Answer

A)  Employees with external locus of control tend to be less prone to stress. 
B)  Training tends to decrease job stress. 
C)  Highly experienced employees tend to be more prone to stress. 
D)  Employees who are highly committed to their goals experience more stress. 
E)  Goal feedback tends to increase stress. 
A)  Employees with external locus of control tend to be less prone to stress. 
B)  Training tends to decrease job stress. 
C)  Highly experienced employees tend to be more prone to stress. 
D)  Employees who are highly committed to their goals experience more stress. 
E)  Goal feedback tends to increase stress.

Question 8

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Accepted Answer

A)  jobs that make multiple and conflicting demands 
B)  jobs that provide a high level of feedback 
C)  jobs that lack clarity about the incumbent's duties 
D)  jobs that provide the incumbents less control over the pace of their work 
E)  jobs that provide a low level of variety 
A)  jobs that make multiple and conflicting demands 
B)  jobs that provide a high level of feedback 
C)  jobs that lack clarity about the incumbent's duties 
D)  jobs that provide the incumbents less control over the pace of their work 
E)  jobs that provide a low level of variety

Question 9

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par which has caused a backlog in work.
-Which of the following, if true, would weaken the argument to use coercive techniques in this situation?

Accepted Answer

A)  The company cannot afford to hire temp workers to handle the backlog and complete the work on time. 
B)  The company has taken several efforts to improve the level of employee morale and motivation. 
C)  The company's current work volumes are quite high. 
D)  The company recently learned that one of its clients utilizes the services of a rival content management firm. 
E)  The company just finished its peak season, during which employees were required to work overtime and on weekends. 
A)  The company cannot afford to hire temp workers to handle the backlog and complete the work on time. 
B)  The company has taken several efforts to improve the level of employee morale and motivation. 
C)  The company's current work volumes are quite high. 
D)  The company recently learned that one of its clients utilizes the services of a rival content management firm. 
E)  The company just finished its peak season, during which employees were required to work overtime and on weekends.

Question 10

Discuss some of the psychological consequences of stress and describe some of the individual approaches to managing stress.

Accepted Answer

Stress can cause dissatisfaction. Job-re

Question 11

Which of the following actions can extinguish risk taking and innovation?

Accepted Answer

A)  long tenure in management 
B)  encouraging experimentation 
C)  rewarding for the absence of failures rather than for the presence of successes 
D)  using organic organizational structures 
E)  using an organizational structure that scores low on vertical differentiation, formalization, and centralization 
A)  long tenure in management 
B)  encouraging experimentation 
C)  rewarding for the absence of failures rather than for the presence of successes 
D)  using organic organizational structures 
E)  using an organizational structure that scores low on vertical differentiation, formalization, and centralization

Question 12

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Accepted Answer

A)  Early adopter 
B)  Free riders 
C)  Laggards 
D)  Change agents 
E)  Whistle-blowers 
A)  Early adopter 
B)  Free riders 
C)  Laggards 
D)  Change agents 
E)  Whistle-blowers

Question 13

Which of the following resistances to change is implicit?

Accepted Answer

A)  strike 
B)  increased error 
C)  resignation 
D)  complaint 
E)  work slowdown 
A)  strike 
B)  increased error 
C)  resignation 
D)  complaint 
E)  work slowdown

Question 14

As a result of changing technology and unstable environment, your company is planning to undertake restructuring of the business. The employees in your company are worried about this upcoming change and many of them are anxious due to a fear that they will lose their jobs as a result of this change. But that is not the case. The company only wants to restructure its business units and it is not planning to cut down on jobs. In such a situation, which of the following techniques is most likely to be used by your company to deal with the employees' resistance to change?

Accepted Answer

A)  implementing changes fairly 
B)  education and communication 
C)  participation 
D)  manipulation and cooptation 
E)  coercion 
A)  implementing changes fairly 
B)  education and communication 
C)  participation 
D)  manipulation and cooptation 
E)  coercion

Question 15

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Accepted Answer

A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity 
A)  Change 
B)  Stress 
C)  Innovation 
D)  Stimulation 
E)  Creativity

Question 16

During the "design" step of appreciative inquiry, participants ________.

Accepted Answer

A)  find a common vision of how the organization will look in the future 
B)  use information from the discovery phase to speculate on possible futures 
C)  identify the organization's strengths 
D)  recount times they felt the organization worked best 
E)  write action plans and develop implementation strategies 
A)  find a common vision of how the organization will look in the future 
B)  use information from the discovery phase to speculate on possible futures 
C)  identify the organization's strengths 
D)  recount times they felt the organization worked best 
E)  write action plans and develop implementation strategies

Question 17

Politics of change suggests that the impetus for change is more likely to come from inside change agents.

Accepted Answer

A) True 
 B)False

Question 18

________ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.

Accepted Answer

A)  Organizational development 
B)  Action research 
C)  Planned change 
D)  Process consultation 
E)  Organizational restructuring 
A)  Organizational development 
B)  Action research 
C)  Planned change 
D)  Process consultation 
E)  Organizational restructuring

Question 19

Bart has a new idea for a way to cut costs in his department, but he is not willing to share his idea with his boss because the last department head that tried new cost cutting methods was recently fired because the new methods could not achieve expected results. Based on the example, how can Bart's company improve the culture to create innovation?

Accepted Answer

A)  flatten the organizational structure 
B)  reward both successes and failures 
C)  increase the resources in Bart's department 
D)  encourage communication between various departments 
E)  conduct team building activities 
A)  flatten the organizational structure 
B)  reward both successes and failures 
C)  increase the resources in Bart's department 
D)  encourage communication between various departments 
E)  conduct team building activities

Question 20

________ involves correcting errors by modifying the organization's objectives, policies, and standard routines.

Accepted Answer

A)  Action research 
B)  Double-loop learning 
C)  Process reengineering 
D)  Single-loop learning 
E)  Organizational restructuring 
A)  Action research 
B)  Double-loop learning 
C)  Process reengineering 
D)  Single-loop learning 
E)  Organizational restructuring

An example of change in the nature of the workforce is an increase in ________.

________ is one way to achieve unfreezing of an organization's status quo.

Innovation is nurtured where there are slack resources.

Idea champions display characteristics associated with transformational leadership.

Which of the following statements is true regarding stress?

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par which has caused a backlog in work. -Which of the following, if true, would weaken the argument to use coercive techniques in this situation?

Discuss some of the psychological consequences of stress and describe some of the individual approaches to managing stress.

Which of the following actions can extinguish risk taking and innovation?

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Which of the following resistances to change is implicit?

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

During the "design" step of appreciative inquiry, participants ________.

Politics of change suggests that the impetus for change is more likely to come from inside change agents.

________ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.

________ involves correcting errors by modifying the organization's objectives, policies, and standard routines.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

An example of change in the nature of the workforce is an increase in ________.

________ is one way to achieve unfreezing of an organization's status quo.

Innovation is nurtured where there are slack resources.

Idea champions display characteristics associated with transformational leadership.

Which of the following statements is true regarding stress?

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Strum Services provides content management services to major educational publishers. Due to low morale, the level of employee output has been below par which has caused a backlog in work. -Which of the following, if true, would weaken the argument to use coercive techniques in this situation?

Discuss some of the psychological consequences of stress and describe some of the individual approaches to managing stress.

Which of the following actions can extinguish risk taking and innovation?

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Which of the following resistances to change is implicit?

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

During the "design" step of appreciative inquiry, participants ________.

Politics of change suggests that the impetus for change is more likely to come from inside change agents.

________ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.

________ involves correcting errors by modifying the organization's objectives, policies, and standard routines.

What Is Organizational Behavior

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters