Exam 18: Organizational Change and Stress Management

You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

What is organizational development? What are the various values on which the organizational development techniques are based?

Which of the following reactions from employees is preferable as a response to change?

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

The application of direct threats or force upon resisters is called ________.

Appreciative inquiry involves identifying and fixing problems.

Compare and contrast the AI strategy for managing change with the double-loop learning organization focused on creating change. How are they similar and different?

Tescra Education is an educational publishing company that provides textbooks in the area of higher education. The company has been in business for almost 20 years now and has earned substantial profits during this period. Which of the following trends, if true, would drive the company to change its business strategy?

Louise is overwhelmed with the new tasks that she has been assigned after the department merger. Everyday, she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Louise is able to get most of the work done and feels better at the end of the day. Louise is using ________ techniques to reduce her stress.

What are the various individual sources of resistance to change?

Limited focus of change is a major force for resistance to change that originates from an organizational source. It indicates that ________.

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult to implement if you cannot overcome the resistance of the sales personnel and obtain their cooperation. -You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

In order to make their firm a learning organization, managers should ________.

What are the various organizational sources of resistance to change?

Which of the following stressors is likely to produce less strain than the other stressors?

"Learning organizations" use single-loop learning.

Double-loop learning is an error correction process that relies on past routines and present policies.

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

A(n) ________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.