Question 1

According to research, which of the following is likely to increase the risk of coronary heart disease in Type As?

Accepted Answer

A)  Competitiveness 
B)  The striving for organizational power 
C)  A combination of hostility and lack of appropriate emotional expression 
D)  A combination of hostility, competitiveness, and impatience 
A)  Competitiveness 
B)  The striving for organizational power 
C)  A combination of hostility and lack of appropriate emotional expression 
D)  A combination of hostility, competitiveness, and impatience

Question 2

Communication problems at work that cause stress commonly include

Accepted Answer

A)  inadequate telephone systems. 
B)  workers feeling uninformed about organizational processes. 
C)  increased decision making by workers. 
D)  All of the above 
A)  inadequate telephone systems. 
B)  workers feeling uninformed about organizational processes. 
C)  increased decision making by workers. 
D)  All of the above

Question 3

Stressful occupations include nurses, business executives, and dentists.

Accepted Answer

A) True 
 B)False

Question 4

Worker stress is related to decreased work performance and increased absenteeism.

Accepted Answer

A) True 
 B)False

Question 5

Job burnout is especially likely to occur among working mothers.

Accepted Answer

A) True 
 B)False

Question 6

Research indicates that self-efficacy is related to

Accepted Answer

A)  higher levels of work stress. 
B)  the Type A behavior pattern. 
C)  an individual's sense of competence and effectiveness. 
D)  hardiness. 
A)  higher levels of work stress. 
B)  the Type A behavior pattern. 
C)  an individual's sense of competence and effectiveness. 
D)  hardiness.

Question 7

Describe work overload and underutilization and their relations to stress.

Accepted Answer

Work overload refers to a situation wher

Question 8

All of the following are organizational coping strategies except

Accepted Answer

A)  increasing employees' sense of control. 
B)  training in time management. 
C)  eliminating punitive management. 
D)  improving training and orientation programs. 
E)  All of the above are organizational coping strategies 
A)  increasing employees' sense of control. 
B)  training in time management. 
C)  eliminating punitive management. 
D)  improving training and orientation programs. 
E)  All of the above are organizational coping strategies

Question 9

Job burnout often occurs after very brief exposure to work stressors.

Accepted Answer

A) True 
 B)False

Question 10

Common organizational change situations that lead to worker stress include

Accepted Answer

A)  changes in work technology and work systems. 
B)  managerial or employee changes. 
C)  company reorganizations and mergers. 
D)  All of the above 
A)  changes in work technology and work systems. 
B)  managerial or employee changes. 
C)  company reorganizations and mergers. 
D)  All of the above

Question 11

Riggio defines worker stress as

Accepted Answer

A)  physiological and/or psychological reactions to events that are perceived to be threatening or taxing. 
B)  a build-up of cognitive dissonance. 
C)  emotional exhaustion caused by threatening environmental events. 
D)  negative psychological consequences of physiological reactions to frustration. 
A)  physiological and/or psychological reactions to events that are perceived to be threatening or taxing. 
B)  a build-up of cognitive dissonance. 
C)  emotional exhaustion caused by threatening environmental events. 
D)  negative psychological consequences of physiological reactions to frustration.

Question 12

One of the greatest sources of stress in the work place results from

Accepted Answer

A)  disparate compensation systems. 
B)  difficulties with organizational policies. 
C)  difficulties with interpersonal relationships. 
D)  poorly trained clerical staff. 
E)  All of the above are equally stressful in the work place. 
A)  disparate compensation systems. 
B)  difficulties with organizational policies. 
C)  difficulties with interpersonal relationships. 
D)  poorly trained clerical staff. 
E)  All of the above are equally stressful in the work place.

Question 13

Work stress that results from a lack of regular performance feedback is called

Accepted Answer

A)  underutilization. 
B)  job uncertainty. 
C)  job ambiguity. 
D)  role conflict. 
A)  underutilization. 
B)  job uncertainty. 
C)  job ambiguity. 
D)  role conflict.

Question 14

Because new employees are typically stressed, it is impossible for companies to reduce
their stress.

Accepted Answer

A) True 
 B)False

Question 15

Standardized measures of work stress include

Accepted Answer

A)  the Occupational Stress Indicator (OSI) and the Job Diagnostic Survey (JDS). 
B)  the Stress Diagnostic Survey (SDS) and the Job Stress Survey (JSS). 
C)  the Job Descriptive Index (JDI) and the Franklin Type A Scale (FTAS). 
D)  All of the above 
A)  the Occupational Stress Indicator (OSI) and the Job Diagnostic Survey (JDS). 
B)  the Stress Diagnostic Survey (SDS) and the Job Stress Survey (JSS). 
C)  the Job Descriptive Index (JDI) and the Franklin Type A Scale (FTAS). 
D)  All of the above

Question 16

Lazarus proposes a(n)

Accepted Answer

A)  interactional view of stress. 
B)  transactional view of stress. 
C)  sectional view of stress. 
D)  situational view of stress. 
A)  interactional view of stress. 
B)  transactional view of stress. 
C)  sectional view of stress. 
D)  situational view of stress.

Question 17

Person-environment fit has been found to be positively correlated with organizational
commitment and negatively correlated with turnover.

Accepted Answer

A) True 
 B)False

Question 18

Physiological measures of stress include

Accepted Answer

A)  electrocardiograms and blood tests. 
B)  tests of the hormone levels in perspiration. 
C)  tests of eye movements. 
D)  All of the above 
A)  electrocardiograms and blood tests. 
B)  tests of the hormone levels in perspiration. 
C)  tests of eye movements. 
D)  All of the above

Question 19

Work overload and underutilization are

Accepted Answer

A)  work role stressors. 
B)  work place stressors. 
C)  work task stressors. 
D)  dispositional stressors. 
A)  work role stressors. 
B)  work place stressors. 
C)  work task stressors. 
D)  dispositional stressors.

Question 20

Describe the relationships between drug and alcohol use, worker performance and job satisfaction, and organizational effectiveness.

Accepted Answer

The relationships between drug and alcoh

According to research, which of the following is likely to increase the risk of coronary heart disease in Type As?

Communication problems at work that cause stress commonly include

Stressful occupations include nurses, business executives, and dentists.

Worker stress is related to decreased work performance and increased absenteeism.

Job burnout is especially likely to occur among working mothers.

Research indicates that self-efficacy is related to

Describe work overload and underutilization and their relations to stress.

All of the following are organizational coping strategies except

Job burnout often occurs after very brief exposure to work stressors.

Common organizational change situations that lead to worker stress include

Riggio defines worker stress as

One of the greatest sources of stress in the work place results from

Work stress that results from a lack of regular performance feedback is called

Because new employees are typically stressed, it is impossible for companies to reduce their stress.

Standardized measures of work stress include

Lazarus proposes a(n)

Person-environment fit has been found to be positively correlated with organizational commitment and negatively correlated with turnover.

Physiological measures of stress include

Work overload and underutilization are

Describe the relationships between drug and alcohol use, worker performance and job satisfaction, and organizational effectiveness.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 10: Worker Stress and Negative Employee Attitudes Behaviors

According to research, which of the following is likely to increase the risk of coronary heart disease in Type As?

Communication problems at work that cause stress commonly include

Stressful occupations include nurses, business executives, and dentists.

Worker stress is related to decreased work performance and increased absenteeism.

Job burnout is especially likely to occur among working mothers.

Research indicates that self-efficacy is related to

Describe work overload and underutilization and their relations to stress.

All of the following are organizational coping strategies except

Job burnout often occurs after very brief exposure to work stressors.

Common organizational change situations that lead to worker stress include

Riggio defines worker stress as

One of the greatest sources of stress in the work place results from

Work stress that results from a lack of regular performance feedback is called

Because new employees are typically stressed, it is impossible for companies to reduce their stress.

Standardized measures of work stress include

Lazarus proposes a(n)

Person-environment fit has been found to be positively correlated with organizational commitment and negatively correlated with turnover.

Physiological measures of stress include

Work overload and underutilization are

Describe the relationships between drug and alcohol use, worker performance and job satisfaction, and organizational effectiveness.

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters