Question 1

Measurements of worker stress include

Accepted Answer

A)  physiological measures. 
B)  surveys. 
C)  measurement of stressful life events. 
D)  All of the above 
A)  physiological measures. 
B)  surveys. 
C)  measurement of stressful life events. 
D)  All of the above

Question 2

Important organizational outcomes that are affected by stress include

Accepted Answer

A)  work group interactions. 
B)  training programs. 
C)  productivity and absenteeism. 
D)  All of the above 
A)  work group interactions. 
B)  training programs. 
C)  productivity and absenteeism. 
D)  All of the above

Question 3

Person-environment fit refers to

Accepted Answer

A)  the match between worker motivation and job tasks. 
B)  the match between worker satisfaction and job rewards. 
C)  the match between a worker's abilities and needs and organizational demands and rewards. 
D)  the match between a worker's abilities and values and managerial techniques. 
A)  the match between worker motivation and job tasks. 
B)  the match between worker satisfaction and job rewards. 
C)  the match between a worker's abilities and needs and organizational demands and rewards. 
D)  the match between a worker's abilities and values and managerial techniques.

Question 4

The phases of burnout, in order of occurrence, are

Accepted Answer

A)  emotional exhaustion and depersonalization. 
B)  emotional exhaustion, depersonalization, and feelings of low personal accomplishment. 
C)  depersonalization, emotional exhaustion, and withdrawal. 
D)  depersonalization, depression, and departure. 
A)  emotional exhaustion and depersonalization. 
B)  emotional exhaustion, depersonalization, and feelings of low personal accomplishment. 
C)  depersonalization, emotional exhaustion, and withdrawal. 
D)  depersonalization, depression, and departure.

Question 5

Because worker stress is easy to define, it is relatively easy to measure.

Accepted Answer

A) True 
 B)False

Question 6

Underutilization is a work task stressor.

Accepted Answer

A) True 
 B)False

Question 7

The organizational coping strategy of eliminating punitive management may involve

Accepted Answer

A)  training managers and supervisors to minimize the use of punishment. 
B)  eliminating threatening company policies. 
C)  Both of the above 
D)  None of the above 
A)  training managers and supervisors to minimize the use of punishment. 
B)  eliminating threatening company policies. 
C)  Both of the above 
D)  None of the above

Question 8

The best work performance occurs under very low levels of stress.

Accepted Answer

A) True 
 B)False

Question 9

When studying stress, it is important to

Accepted Answer

A)  use self-report methods for measuring stress. 
B)  focus on relieving stress. 
C)  focus on a broad picture of the total stress an individual is experiencing. 
D)  focus only on work stress. 
A)  use self-report methods for measuring stress. 
B)  focus on relieving stress. 
C)  focus on a broad picture of the total stress an individual is experiencing. 
D)  focus only on work stress.

Question 10

Psychological reactions to stress include anxiety, fear, frustration, and despair.

Accepted Answer

A) True 
 B)False

Question 11

Discuss methods used to measure worker stress.

Accepted Answer

There are several methods used to measur

Question 12

Compare and contrast situational and individual sources of work stress, including examples.

Accepted Answer

Situational sources of work stress are e

Question 13

Organizations commonly do very little to prevent counterproductive work behaviors.

Accepted Answer

A) True 
 B)False

Question 14

Improving the person-job fit involves

Accepted Answer

A)  hiring only very educated workers. 
B)  working in groups in order to share job tasks. 
C)  instituting job enrichment and job rotation programs. 
D)  the careful screening, selection, and placement of employees. 
A)  hiring only very educated workers. 
B)  working in groups in order to share job tasks. 
C)  instituting job enrichment and job rotation programs. 
D)  the careful screening, selection, and placement of employees.

Question 15

Which of the following is NOT a characteristic of the Type A behavior pattern?

Accepted Answer

A)  Excessive drive 
B)  Competitiveness 
C)  Depression and inappropriate emotional expression 
D)  A sense of urgency 
E)  All of the above are characteristics of the Type A behavior pattern. 
A)  Excessive drive 
B)  Competitiveness 
C)  Depression and inappropriate emotional expression 
D)  A sense of urgency 
E)  All of the above are characteristics of the Type A behavior pattern.

Question 16

According to Hans Selye, stress is defined as

Accepted Answer

A)  a physiological reaction to threatening environmental events. 
B)  a psychological reaction to threatening environmental events. 
C)  a psychological reaction to work overload and deadlines. 
D)  All of the above 
A)  a physiological reaction to threatening environmental events. 
B)  a psychological reaction to threatening environmental events. 
C)  a psychological reaction to work overload and deadlines. 
D)  All of the above

Question 17

Research suggests that voluntary turnover in organizations may be predicted by

Accepted Answer

A)  high worker stress and methods of training. 
B)  high worker stress and low levels of organizational commitment. 
C)  high worker stress and punitive supervisory style. 
D)  worker stress that is too low and orientation methods. 
A)  high worker stress and methods of training. 
B)  high worker stress and low levels of organizational commitment. 
C)  high worker stress and punitive supervisory style. 
D)  worker stress that is too low and orientation methods.

Question 18

Research indicates that the best to prevent counterproductive work behaviors is to install metal detectors.

Accepted Answer

A) True 
 B)False

Question 19

Describe the relationship between worker stress and performance.

Accepted Answer

The relationship between worker stress a

Question 20

Self-reports about organizational conditions that cause stress include items concerning

Accepted Answer

A)  workload and salary. 
B)  supervisory style and degree of training. 
C)  autonomy, ambiguity, and task identity. 
D)  All of the above 
A)  workload and salary. 
B)  supervisory style and degree of training. 
C)  autonomy, ambiguity, and task identity. 
D)  All of the above

Measurements of worker stress include

Important organizational outcomes that are affected by stress include

Person-environment fit refers to

The phases of burnout, in order of occurrence, are

Because worker stress is easy to define, it is relatively easy to measure.

Underutilization is a work task stressor.

The organizational coping strategy of eliminating punitive management may involve

The best work performance occurs under very low levels of stress.

When studying stress, it is important to

Psychological reactions to stress include anxiety, fear, frustration, and despair.

Discuss methods used to measure worker stress.

Compare and contrast situational and individual sources of work stress, including examples.

Organizations commonly do very little to prevent counterproductive work behaviors.

Improving the person-job fit involves

Which of the following is NOT a characteristic of the Type A behavior pattern?

According to Hans Selye, stress is defined as

Research suggests that voluntary turnover in organizations may be predicted by

Research indicates that the best to prevent counterproductive work behaviors is to install metal detectors.

Describe the relationship between worker stress and performance.

Self-reports about organizational conditions that cause stress include items concerning

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 10: Worker Stress and Negative Employee Attitudes Behaviors

Measurements of worker stress include

Important organizational outcomes that are affected by stress include

Person-environment fit refers to

The phases of burnout, in order of occurrence, are

Because worker stress is easy to define, it is relatively easy to measure.

Underutilization is a work task stressor.

The organizational coping strategy of eliminating punitive management may involve

The best work performance occurs under very low levels of stress.

When studying stress, it is important to

Psychological reactions to stress include anxiety, fear, frustration, and despair.

Discuss methods used to measure worker stress.

Compare and contrast situational and individual sources of work stress, including examples.

Organizations commonly do very little to prevent counterproductive work behaviors.

Improving the person-job fit involves

Which of the following is NOT a characteristic of the Type A behavior pattern?

According to Hans Selye, stress is defined as

Research suggests that voluntary turnover in organizations may be predicted by

Research indicates that the best to prevent counterproductive work behaviors is to install metal detectors.

Describe the relationship between worker stress and performance.

Self-reports about organizational conditions that cause stress include items concerning

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Communication in the Work Place

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters