Question 1

The __________ network represents communication between members who are immediately accessible to each other.

Accepted Answer

A)  chain 
B)  Y 
C)  comcon 
D)  circle 
A)  chain 
B)  Y 
C)  comcon 
D)  circle D

Question 2

Research indicates that most organizations do not have enough

Accepted Answer

A)  downward communication. 
B)  reverse communication. 
C)  written communication. 
D)  lateral communication. 
E)  All of the above 
A)  downward communication. 
B)  reverse communication. 
C)  written communication. 
D)  lateral communication. 
E)  All of the above A

Question 3

Common channel factors which may influence communication include

Accepted Answer

A)  credibility. 
B)  semantic problems. 
C)  encoding skills. 
D)  the relationship between the sender and the receiver. 
A)  credibility. 
B)  semantic problems. 
C)  encoding skills. 
D)  the relationship between the sender and the receiver. B

Question 4

Distortions disrupt communication effectiveness

Accepted Answer

A)  by eliminating or changing key aspects of the message. 
B)  by confusing the sender and the receiver. 
C)  because they incorporate too much nonverbal communication. 
D)  All of the above 
A)  by eliminating or changing key aspects of the message. 
B)  by confusing the sender and the receiver. 
C)  because they incorporate too much nonverbal communication. 
D)  All of the above

Question 5

Explain the relationship between organizational communication effectiveness and organizational performance.

Accepted Answer

The relationship between organizational

Question 6

Compare and contrast the advantages and disadvantages of three different communication channels.

Accepted Answer

When comparing and contrasting the advan

Question 7

Which of the following is NOT true regarding decentralized communication networks?

Accepted Answer

A)  Communication can originate at any point in the network. 
B)  Communication patterns are not typically controlled by members' status. 
C)  Flow of information is directed through specific network members. 
D)  The network is controlled by workers' proximity to one another. 
A)  Communication can originate at any point in the network. 
B)  Communication patterns are not typically controlled by members' status. 
C)  Flow of information is directed through specific network members. 
D)  The network is controlled by workers' proximity to one another.

Question 8

The common uses of nonverbal communication include

Accepted Answer

A)  to impair the communication process. 
B)  to confuse listeners. 
C)  to convey underlying feelings. 
D)  All of the above 
A)  to impair the communication process. 
B)  to confuse listeners. 
C)  to convey underlying feelings. 
D)  All of the above

Question 9

The organizational grapevine provides

Accepted Answer

A)  a quick way to transmit messages. 
B)  opportunities for workers to meet social interaction needs. 
C)  a sense of unity and commitment among workers. 
D)  All of the above 
A)  a quick way to transmit messages. 
B)  opportunities for workers to meet social interaction needs. 
C)  a sense of unity and commitment among workers. 
D)  All of the above

Question 10

Which of the following communication channels is less likely to be misunderstood?

Accepted Answer

A)  Written channels 
B)  Face-to-face communications 
C)  Telephone channels 
D)  Communication channels do not differ in levels of misunderstanding. 
A)  Written channels 
B)  Face-to-face communications 
C)  Telephone channels 
D)  Communication channels do not differ in levels of misunderstanding.

Question 11

The "MUM effect" is a type of

Accepted Answer

A)  nonverbal communication. 
B)  exaggeration. 
C)  censoring. 
D)  filtering. 
A)  nonverbal communication. 
B)  exaggeration. 
C)  censoring. 
D)  filtering.

Question 12

Upward communication by subordinates may be limited in organizations because

Accepted Answer

A)  workers fear that negative information may reflect poorly on their abilities. 
B)  managers do not usually ask subordinates for information. 
C)  workers may feel that management will not listen to their suggestions. 
D)  All of the above 
A)  workers fear that negative information may reflect poorly on their abilities. 
B)  managers do not usually ask subordinates for information. 
C)  workers may feel that management will not listen to their suggestions. 
D)  All of the above

Question 13

Compare and contrast centralized and decentralized communication networks, including examples of each.

Accepted Answer

Centralized communication networks are t

Question 14

Lateral communication in organizations is particularly important when

Accepted Answer

A)  coworkers are competing for the same reward/goal. 
B)  work groups must manage themselves. 
C)  coworkers must coordinate their activities in order to accomplish a goal. 
D)  managers are responsible for many different workers and their performance. 
A)  coworkers are competing for the same reward/goal. 
B)  work groups must manage themselves. 
C)  coworkers must coordinate their activities in order to accomplish a goal. 
D)  managers are responsible for many different workers and their performance.

Question 15

Generally, the lower the organizational status of the sender, the more likely that the
communication will be listened to and acted upon.

Accepted Answer

A) True 
 B)False

Question 16

In studying informal communication networks,

Accepted Answer

A)  workers are surveyed to determine which organizational members they typically interact with. 
B)  workers are observed as they complete they daily activities. 
C)  workers keep journals or diaries to document their regular daily communication. 
D)  the organizational chart is used to determine regular patterns of communication. 
A)  workers are surveyed to determine which organizational members they typically interact with. 
B)  workers are observed as they complete they daily activities. 
C)  workers keep journals or diaries to document their regular daily communication. 
D)  the organizational chart is used to determine regular patterns of communication.

Question 17

Which of the following is NOT an example of distortion through exaggeration?

Accepted Answer

A)  Elaborating certain aspects of a message 
B)  Leaving out entire aspects of a message 
C)  Overestimating certain aspects of a message 
D)  Minimizing certain aspects of a message 
A)  Elaborating certain aspects of a message 
B)  Leaving out entire aspects of a message 
C)  Overestimating certain aspects of a message 
D)  Minimizing certain aspects of a message

Question 18

Which of the following is NOT a positive effect of the grapevine?

Accepted Answer

A)  It relays information through established organizational communication patterns. 
B)  It meets the social communication needs of employees. 
C)  It can play a part in reducing absenteeism and turnover. 
D)  It encourages the development of organizational commitment. 
A)  It relays information through established organizational communication patterns. 
B)  It meets the social communication needs of employees. 
C)  It can play a part in reducing absenteeism and turnover. 
D)  It encourages the development of organizational commitment.

Question 19

Generally, the encoding skills of the sender have little effect on the effectiveness of
communication.

Accepted Answer

A) True 
 B)False

Question 20

The communication process typically proceeds as follows:

Accepted Answer

A)  encoding, channel selection, feedback, decoding. 
B)  channel selection, encoding, decoding, message receipt. 
C)  encoding, message receipt, decoding, feedback. 
D)  encoding, channel selection, decoding, feedback. 
A)  encoding, channel selection, feedback, decoding. 
B)  channel selection, encoding, decoding, message receipt. 
C)  encoding, message receipt, decoding, feedback. 
D)  encoding, channel selection, decoding, feedback.

The __________ network represents communication between members who are immediately accessible to each other.

Research indicates that most organizations do not have enough

Common channel factors which may influence communication include

Distortions disrupt communication effectiveness

Explain the relationship between organizational communication effectiveness and organizational performance.

Compare and contrast the advantages and disadvantages of three different communication channels.

Which of the following is NOT true regarding decentralized communication networks?

The common uses of nonverbal communication include

The organizational grapevine provides

Which of the following communication channels is less likely to be misunderstood?

The "MUM effect" is a type of

Upward communication by subordinates may be limited in organizations because

Compare and contrast centralized and decentralized communication networks, including examples of each.

Lateral communication in organizations is particularly important when

Generally, the lower the organizational status of the sender, the more likely that the communication will be listened to and acted upon.

In studying informal communication networks,

Which of the following is NOT an example of distortion through exaggeration?

Which of the following is NOT a positive effect of the grapevine?

Generally, the encoding skills of the sender have little effect on the effectiveness of communication.

The communication process typically proceeds as follows:

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Worker Stress and Negative Employee Attitudes Behaviors

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 11: Communication in the Work Place

The __________ network represents communication between members who are immediately accessible to each other.

Research indicates that most organizations do not have enough

Common channel factors which may influence communication include

Distortions disrupt communication effectiveness

Explain the relationship between organizational communication effectiveness and organizational performance.

Compare and contrast the advantages and disadvantages of three different communication channels.

Which of the following is NOT true regarding decentralized communication networks?

The common uses of nonverbal communication include

The organizational grapevine provides

Which of the following communication channels is less likely to be misunderstood?

The "MUM effect" is a type of

Upward communication by subordinates may be limited in organizations because

Compare and contrast centralized and decentralized communication networks, including examples of each.

Lateral communication in organizations is particularly important when

Generally, the lower the organizational status of the sender, the more likely that the communication will be listened to and acted upon.

In studying informal communication networks,

Which of the following is NOT an example of distortion through exaggeration?

Which of the following is NOT a positive effect of the grapevine?

Generally, the encoding skills of the sender have little effect on the effectiveness of communication.

The communication process typically proceeds as follows:

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Worker Stress and Negative Employee Attitudes Behaviors

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters