Question 1

Downward communication may take several forms, including

Accepted Answer

A)  instructions concerning job performance. 
B)  information about organizational procedures. 
C)  feedback concerning job performance. 
D)  All of the above 
A)  instructions concerning job performance. 
B)  information about organizational procedures. 
C)  feedback concerning job performance. 
D)  All of the above

Question 2

Define the communication process, including the influence of source, channel, and audience
factors.

Accepted Answer

The communication process involves the t

Question 3

Research has indicated that non-central members in centralized communication networks have

Accepted Answer

A)  low levels of satisfaction. 
B)  high levels of satisfaction. 
C)  higher levels of satisfaction than members in decentralized networks. 
D)  the same level of satisfaction as members in decentralized networks. 
A)  low levels of satisfaction. 
B)  high levels of satisfaction. 
C)  higher levels of satisfaction than members in decentralized networks. 
D)  the same level of satisfaction as members in decentralized networks.

Question 4

Explain the various barriers to the effective flow of organizational communication.

Accepted Answer

There are several barriers that can hind

Question 5

The "snowball effect" describes

Accepted Answer

A)  the general lack of absenteeism among satisfied workers. 
B)  individual employees who receive a great deal of information from upper levels in an organization. 
C)  workers who quit their jobs in clusters. 
D)  the flow of lateral and downward communication in the organization. 
A)  the general lack of absenteeism among satisfied workers. 
B)  individual employees who receive a great deal of information from upper levels in an organization. 
C)  workers who quit their jobs in clusters. 
D)  the flow of lateral and downward communication in the organization.

Question 6

A diagram of informal communication lines among work group or organizational members is called a(n)

Accepted Answer

A)  organigram. 
B)  organizational chart. 
C)  sociogram. 
D)  communigram. 
A)  organigram. 
B)  organizational chart. 
C)  sociogram. 
D)  communigram.

Question 7

Decentralized networks are better than centralized networks at dealing with

Accepted Answer

A)  simple, repetitive tasks. 
B)  assembly work. 
C)  abstract problem solving. 
D)  All of the above 
A)  simple, repetitive tasks. 
B)  assembly work. 
C)  abstract problem solving. 
D)  All of the above

Question 8

In the XYZ company, a new employment policy is established by the Executive Council, which sends a memo to the Vice President of Human Resources. The V.P. then communicates the message to the Manager of Employee, who shares the information with all Human Resource workers. This is an example of which kind of communication network?

Accepted Answer

A)  The circle network 
B)  The Y network 
C)  The wheel network 
D)  The all-channel network 
A)  The circle network 
B)  The Y network 
C)  The wheel network 
D)  The all-channel network

Question 9

Which of the following terms does NOT apply to the organizational grapevine?

Accepted Answer

A)  Efficiency 
B)  The organigram 
C)  The sociogram 
D)  None of the above applies to the organizational grapevine. 
A)  Efficiency 
B)  The organigram 
C)  The sociogram 
D)  None of the above applies to the organizational grapevine.

Question 10

Which of the following statements is true of source credibility?

Accepted Answer

A)  Highly credible sources are also highly skilled. 
B)  Source credibility does not affect the effectiveness of communication. 
C)  Receivers may pay close attention to the messages of credible sources. 
D)  All of the above 
A)  Highly credible sources are also highly skilled. 
B)  Source credibility does not affect the effectiveness of communication. 
C)  Receivers may pay close attention to the messages of credible sources. 
D)  All of the above

Question 11

The effective flow of communication can break down at many points.

Accepted Answer

A) True 
 B)False

Question 12

Source factors that may influence communication effectiveness include

Accepted Answer

A)  semantic problems. 
B)  attention span. 
C)  believability. 
D)  All of the above 
A)  semantic problems. 
B)  attention span. 
C)  believability. 
D)  All of the above

Question 13

Encoding involves

Accepted Answer

A)  the selection of the recipient of a message. 
B)  different processes depending on the type of communication network. 
C)  the selection of a shared code as a means of communication. 
D)  All of the above 
A)  the selection of the recipient of a message. 
B)  different processes depending on the type of communication network. 
C)  the selection of a shared code as a means of communication. 
D)  All of the above

Question 14

Centralized networks may have difficulty solving complex problems because

Accepted Answer

A)  information flows too quickly. 
B)  individuals in central positions are subject to information overload. 
C)  the status hierarchy stifles individual creativity. 
D)  no one is directing the flow of communication. 
A)  information flows too quickly. 
B)  individuals in central positions are subject to information overload. 
C)  the status hierarchy stifles individual creativity. 
D)  no one is directing the flow of communication.

Question 15

A primary function of jargon is to

Accepted Answer

A)  speed up communication. 
B)  differentiate between "insiders" and "outsiders." 
C)  shorten the length of messages. 
D)  All of the above 
A)  speed up communication. 
B)  differentiate between "insiders" and "outsiders." 
C)  shorten the length of messages. 
D)  All of the above

Question 16

Mary wants the Vice President of her company to know about the sudden resignation of one of her colleagues, but she knows that it will take several days for the information to pass through channels. Mary mentions the information to the office secretary, because she knows that the office secretary has lunch everyday with the V.P.'s secretary. Which of the following factors assures that the message will be sent through the grapevine?

Accepted Answer

A)  Friendship 
B)  Usage 
C)  Efficiency 
D)  All of the above 
A)  Friendship 
B)  Usage 
C)  Efficiency 
D)  All of the above

Question 17

Communication begins with

Accepted Answer

A)  a message. 
B)  a nonverbal gesture. 
C)  the sender. 
D)  the receiver. 
A)  a message. 
B)  a nonverbal gesture. 
C)  the sender. 
D)  the receiver.

Question 18

Which of the following factors does NOT affect the flow of organizational communication?

Accepted Answer

A)  Job assignments and duties 
B)  The proximity of workers to one another 
C)  Established rules governing communication 
D)  All of the above affect the flow of organizational communication. 
A)  Job assignments and duties 
B)  The proximity of workers to one another 
C)  Established rules governing communication 
D)  All of the above affect the flow of organizational communication.

Question 19

Which of the following is an advantage of the use of a telephone as a communication channel?

Accepted Answer

A)  It involves personal contact. 
B)  It permits questions and answers. 
C)  It involves convenient timing. 
D)  It lessens the impact of status and/or power. 
E)  All of the above are advantages of the telephone as a communication channel. 
A)  It involves personal contact. 
B)  It permits questions and answers. 
C)  It involves convenient timing. 
D)  It lessens the impact of status and/or power. 
E)  All of the above are advantages of the telephone as a communication channel.

Question 20

Which of the following has been found by research to influence the tendency to distort a communication?

Accepted Answer

A)  Degree of trust in the receiver 
B)  Communication channel 
C)  The direction of organizational communication 
D)  All of the above 
A)  Degree of trust in the receiver 
B)  Communication channel 
C)  The direction of organizational communication 
D)  All of the above

Downward communication may take several forms, including

Define the communication process, including the influence of source, channel, and audience factors.

Research has indicated that non-central members in centralized communication networks have

Explain the various barriers to the effective flow of organizational communication.

The "snowball effect" describes

A diagram of informal communication lines among work group or organizational members is called a(n)

Decentralized networks are better than centralized networks at dealing with

Which of the following terms does NOT apply to the organizational grapevine?

Which of the following statements is true of source credibility?

The effective flow of communication can break down at many points.

Source factors that may influence communication effectiveness include

Encoding involves

Centralized networks may have difficulty solving complex problems because

A primary function of jargon is to

Communication begins with

Which of the following factors does NOT affect the flow of organizational communication?

Which of the following is an advantage of the use of a telephone as a communication channel?

Which of the following has been found by research to influence the tendency to distort a communication?

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Worker Stress and Negative Employee Attitudes Behaviors

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 11: Communication in the Work Place

Downward communication may take several forms, including

Define the communication process, including the influence of source, channel, and audience factors.

Research has indicated that non-central members in centralized communication networks have

Explain the various barriers to the effective flow of organizational communication.

The "snowball effect" describes

A diagram of informal communication lines among work group or organizational members is called a(n)

Decentralized networks are better than centralized networks at dealing with

Which of the following terms does NOT apply to the organizational grapevine?

Which of the following statements is true of source credibility?

The effective flow of communication can break down at many points.

Source factors that may influence communication effectiveness include

Encoding involves

Centralized networks may have difficulty solving complex problems because

A primary function of jargon is to

Communication begins with

Which of the following factors does NOT affect the flow of organizational communication?

Which of the following is an advantage of the use of a telephone as a communication channel?

Which of the following has been found by research to influence the tendency to distort a communication?

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Worker Stress and Negative Employee Attitudes Behaviors

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters