Question 1

Serving as a communication source is linked to increased levels of job satisfaction.

Accepted Answer

A) True 
 B)False

Question 2

Characteristics of the sender that influence the effectiveness of a communication are called

Accepted Answer

A)  channel factors. 
B)  sender factors. 
C)  source factors. 
D)  audience factors. 
A)  channel factors. 
B)  sender factors. 
C)  source factors. 
D)  audience factors.

Question 3

Upward communication of feedback is particularly critical for

Accepted Answer

A)  managers. 
B)  lower-level clerical workers. 
C)  human resource employee. 
D)  None of the above 
A)  managers. 
B)  lower-level clerical workers. 
C)  human resource employee. 
D)  None of the above

Question 4

All of the following are types of nonverbal communication except

Accepted Answer

A)  style of dress. 
B)  terms of endearment. 
C)  posture. 
D)  physical attractiveness. 
A)  style of dress. 
B)  terms of endearment. 
C)  posture. 
D)  physical attractiveness.

Question 5

One type of downward communication that is often lacking in many organizations is

Accepted Answer

A)  job descriptions. 
B)  feedback concerning work performance. 
C)  information about work procedures and the operating status of the organization. 
D)  All of the above 
A)  job descriptions. 
B)  feedback concerning work performance. 
C)  information about work procedures and the operating status of the organization. 
D)  All of the above

Question 6

When false rumors occur in organizations, the best strategy may be

Accepted Answer

A)  to provide accurate information through the grapevine. 
B)  to provide accurate information through formal channels of communication. 
C)  to provide accurate information through the grapevine and through formal channels. 
D)  to pinpoint the source of the rumors and reorganize the communication network. 
A)  to provide accurate information through the grapevine. 
B)  to provide accurate information through formal channels of communication. 
C)  to provide accurate information through the grapevine and through formal channels. 
D)  to pinpoint the source of the rumors and reorganize the communication network.

Question 7

Communication in work organizations

Accepted Answer

A)  is an ongoing process. 
B)  takes many forms. 
C)  is extremely complex. 
D)  All of the above 
A)  is an ongoing process. 
B)  takes many forms. 
C)  is extremely complex. 
D)  All of the above

Question 8

Discuss the organizational grapevine, including its benefits and costs to the organization.

Accepted Answer

The organizational grapevine refers to t

Question 9

Elements related to the receiver that may influence the communication process are called

Accepted Answer

A)  decoder factors. 
B)  decoding factors. 
C)  audience factors. 
D)  receipt factors. 
A)  decoder factors. 
B)  decoding factors. 
C)  audience factors. 
D)  receipt factors.

Question 10

"Noise" in the communication process refers to

Accepted Answer

A)  competing conversations. 
B)  loud machinery. 
C)  selective attention. 
D)  All of the above 
A)  competing conversations. 
B)  loud machinery. 
C)  selective attention. 
D)  All of the above

Question 11

Downward communication may be insufficient in some organizations because

Accepted Answer

A)  superiors may overestimate the amount of information that their subordinates possess. 
B)  lower-level employees do not want or need much information from upper-level employees. 
C)  subordinates may not be able to understand technical information used by superiors. 
D)  All of the above 
A)  superiors may overestimate the amount of information that their subordinates possess. 
B)  lower-level employees do not want or need much information from upper-level employees. 
C)  subordinates may not be able to understand technical information used by superiors. 
D)  All of the above

Question 12

Which of the following is NOT a characteristic of an all-channel communication network?

Accepted Answer

A)  Employees work together as a team. 
B)  There is maximum opportunity for feedback. 
C)  All members are accessible to one another. 
D)  Communication is quite slow. 
A)  Employees work together as a team. 
B)  There is maximum opportunity for feedback. 
C)  All members are accessible to one another. 
D)  Communication is quite slow.

Question 13

Which of the following statements is NOT true concerning organizational communication?

Accepted Answer

A)  More is usually better. 
B)  It is not important to job performance. 
C)  It can sometimes interfere with effective job performance. 
D)  Most organizations lack an adequate degree of upward communication. 
A)  More is usually better. 
B)  It is not important to job performance. 
C)  It can sometimes interfere with effective job performance. 
D)  Most organizations lack an adequate degree of upward communication.

Question 14

Which of the following types of messages are least likely to contain distortion?

Accepted Answer

A)  Written messages 
B)  Spoken messages 
C)  Lateral communications 
D)  Upward communications 
A)  Written messages 
B)  Spoken messages 
C)  Lateral communications 
D)  Upward communications

Question 15

The sender in the communication process is also called

Accepted Answer

A)  the communicator. 
B)  the encoder. 
C)  the decoder. 
D)  the comcon. 
A)  the communicator. 
B)  the encoder. 
C)  the decoder. 
D)  the comcon.

Question 16

Filtering may occur in organizational communication because

Accepted Answer

A)  management fears the impact of complete messages on workers. 
B)  information is perceived as unimportant by lower-level workers. 
C)  work groups are highly cooperative. 
D)  All of the above 
A)  management fears the impact of complete messages on workers. 
B)  information is perceived as unimportant by lower-level workers. 
C)  work groups are highly cooperative. 
D)  All of the above

Question 17

Research suggests that

Accepted Answer

A)  managers are indicating a growing preference for e-mail as a communication method. 
B)  managers are indicating a growing preference for formal written reports as a communication method. 
C)  managers are indicating a growing preference for face-to-face communication. 
D)  None of the above 
A)  managers are indicating a growing preference for e-mail as a communication method. 
B)  managers are indicating a growing preference for formal written reports as a communication method. 
C)  managers are indicating a growing preference for face-to-face communication. 
D)  None of the above

Question 18

Which of the following networks is fastest and makes fewer errors in dealing with simple repetitive tasks?

Accepted Answer

A)  The circle network 
B)  The wheel network 
C)  The all-channel network 
D)  The comcon network 
A)  The circle network 
B)  The wheel network 
C)  The all-channel network 
D)  The comcon network

Question 19

Which of the following communication networks represents a status hierarchy?

Accepted Answer

A)  The chain network 
B)  The circle network 
C)  The comcon network 
D)  None of the above 
A)  The chain network 
B)  The circle network 
C)  The comcon network 
D)  None of the above

Question 20

Which statement is NOT true regarding rumors?

Accepted Answer

A)  Rumors in organizations are usually true. 
B)  Rumors in organizations are usually false. 
C)  Rumors can be the result of wishful thinking by workers. 
D)  Rumors can be the result of employee speculation. 
A)  Rumors in organizations are usually true. 
B)  Rumors in organizations are usually false. 
C)  Rumors can be the result of wishful thinking by workers. 
D)  Rumors can be the result of employee speculation.

Serving as a communication source is linked to increased levels of job satisfaction.

Characteristics of the sender that influence the effectiveness of a communication are called

Upward communication of feedback is particularly critical for

All of the following are types of nonverbal communication except

One type of downward communication that is often lacking in many organizations is

When false rumors occur in organizations, the best strategy may be

Communication in work organizations

Discuss the organizational grapevine, including its benefits and costs to the organization.

Elements related to the receiver that may influence the communication process are called

"Noise" in the communication process refers to

Downward communication may be insufficient in some organizations because

Which of the following is NOT a characteristic of an all-channel communication network?

Which of the following statements is NOT true concerning organizational communication?

Which of the following types of messages are least likely to contain distortion?

The sender in the communication process is also called

Filtering may occur in organizational communication because

Research suggests that

Which of the following networks is fastest and makes fewer errors in dealing with simple repetitive tasks?

Which of the following communication networks represents a status hierarchy?

Which statement is NOT true regarding rumors?

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Worker Stress and Negative Employee Attitudes Behaviors

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters

Exam 11: Communication in the Work Place

Serving as a communication source is linked to increased levels of job satisfaction.

Characteristics of the sender that influence the effectiveness of a communication are called

Upward communication of feedback is particularly critical for

All of the following are types of nonverbal communication except

One type of downward communication that is often lacking in many organizations is

When false rumors occur in organizations, the best strategy may be

Communication in work organizations

Discuss the organizational grapevine, including its benefits and costs to the organization.

Elements related to the receiver that may influence the communication process are called

"Noise" in the communication process refers to

Downward communication may be insufficient in some organizations because

Which of the following is NOT a characteristic of an all-channel communication network?

Which of the following statements is NOT true concerning organizational communication?

Which of the following types of messages are least likely to contain distortion?

The sender in the communication process is also called

Filtering may occur in organizational communication because

Research suggests that

Which of the following networks is fastest and makes fewer errors in dealing with simple repetitive tasks?

Which of the following communication networks represents a status hierarchy?

Which statement is NOT true regarding rumors?

Introduction: Definitions and History

Research Methods in Industrialorganizational Psychology

Job Analysis

Employee Recruitment, Selection, and Placement

Methods for Assessing and Selecting Employees

Evaluating Employee Performance

Employee Training and Development

Motivation

Positive Employee Attitudes and Behaviors

Worker Stress and Negative Employee Attitudes Behaviors

Group Processes in Work Organizations

Leadership

Influence, Power, and Politics

Organizational Structure, Culture, and Development

Filters