Exam 19: Encouraging Creativity and Innovation

Identifying job candidates who are creative and hiring them is one of the more easily implemented steps for increasing organizational creativity.

Faced with increasing competition from Facebook,Twitter,and other social networking sites,Google decided that it needed its own presence in the social networking site scene.Following brainstorming sessions,Google came up with the idea of Buzz.The Google team released application programming interfaces (APIs)to allow third-party developers to create applications on the Buzz platform and also homed in on features such as sharing links,photos,videos,status messages,and comments for Buzz.A beta version of Buzz that would come integrated with the company's Web-based email program,Gmail,was announced in February 2010.After testing user reaction to the new message tool,Google rolls out the code complete Buzz release.It continues to offer newer features that are integrated with Buzz every so often and is always on the lookout to address any user concerns about privacy that dogged the application in the early days of its inception. -Which of the following statements best corresponds to the developing step of the innovation process?

In the reengineering improvements process,those who use the output of a process are required to perform the process.

Wayne Thomas has recently taken over as head of quality assurance at Talladega Motors with the aim to overhaul the quality improvement procedures in place.After extensive studies conducted on the operations of the organization,Wayne decides that the company will have to proceed with a reengineering approach for quality improvement.Which of the following actions is Wayne most likely to initiate in keeping with the decision to reengineer the quality management system?

How are innovation and creativity connected?

Which of the following is the most widely known award in the United States that recognizes those organizations that produce exceptionally high-quality products and services?

What are the three components of creativity in an individual?

According to Deming,which of the following is a creative idea for enhancing organizational success?

________ is defined as the steps managers take to implement creative ideas.

According to the time-pressure/creativity matrix,if employees feel like they are on a treadmill,they are most likely to ________.

What are the seven principles of reengineering improvements,as outlined by Michael Hammer?

The first step in the incremental improvement process is ________.

Which of the following is an example of a topic that process ideas encompass in the invention stage of the innovation process?

From a management viewpoint,the process of applying a new idea to the improvement of organizational processes,products,or services is known as ________.

The reengineering improvements process emphasizes integrating the results of parallel activities instead of linking them.

Which of the following is an extrinsic source of motivation for a creative individual?

Which of the following metaphors best describes the feeling of people who are more likely to think creatively under low time pressure?

What is total quality management? Give a brief history of the evolution of total quality management and the principles behind the concept.

________ is the continuous process of involving all organization members in ensuring that every activity related to the production of goods or services has an appropriate role in establishing product quality.

According to the time-pressure/creativity matrix,employees who receive little encouragement from senior management to be creative and engage in less collaborative work overall are likely to feel as if they are on ________.