Question 1

Which of the following is the right question to ask when determining the effectiveness of the training program?

Accepted Answer

A) Are deadlines being met more regularly? 
B) What skills do employees need to improve their performance? 
C) Should the training program follow a lecture approach? 
D) How much time and money must be invested in training employees? 
E) Should on-the-job training be preferred over classroom training techniques? 
A) Are deadlines being met more regularly? 
B) What skills do employees need to improve their performance? 
C) Should the training program follow a lecture approach? 
D) How much time and money must be invested in training employees? 
E) Should on-the-job training be preferred over classroom training techniques? A

Question 2

Margie has applied for a job with the Lumineer Company.She was asked "how would you handle an angry customer?" and "If you caught a coworker lying,what would you do?" These are examples of questions you would hear in ________.

Accepted Answer

A) aptitude-interest tests 
B) vocational interest tests 
C) typing test 
D) personality tests 
E) communications test 
A) aptitude-interest tests 
B) vocational interest tests 
C) typing test 
D) personality tests 
E) communications test D

Question 3

The main purpose of performance appraisal is to ________.

Accepted Answer

A) keep management up to date about the possibilities for filling a position from within 
B) refine work methods,reduce production costs,and increase the level of organizational diversity 
C) furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality 
D) eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals 
E) narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired 
A) keep management up to date about the possibilities for filling a position from within 
B) refine work methods,reduce production costs,and increase the level of organizational diversity 
C) furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality 
D) eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals 
E) narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired C

Question 4

A ________ details the characteristics of the individual who should be hired for a particular job.

Accepted Answer

A) job description 
B) workforce profile 
C) curriculum vitae 
D) job specification 
E) performance appraisal 
A) job description 
B) workforce profile 
C) curriculum vitae 
D) job specification 
E) performance appraisal

Question 5

A(n)________ is a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire.

Accepted Answer

A) job analysis 
B) assessment center 
C) performance appraisal 
D) employment audit 
E) workforce plan 
A) job analysis 
B) assessment center 
C) performance appraisal 
D) employment audit 
E) workforce plan

Question 6

Recruitment is the process of developing qualities in human resources that will enable them to be more productive and thus contribute more to organizational goal attainment.

Accepted Answer

A) True 
 B)False

Question 7

A(n)________ consists of information about the characteristics of organization members.

Accepted Answer

A) job evaluation 
B) employee payroll 
C) job analysis 
D) human resource inventory 
E) curriculum vitae 
A) job evaluation 
B) employee payroll 
C) job analysis 
D) human resource inventory 
E) curriculum vitae

Question 8

What is the human resource inventory? What are the different human resource inventory records maintained by an organization?

Accepted Answer

A human resource inventory consists of i

Question 9

Which of the following functions does a position replacement form perform?

Accepted Answer

A) provides information about the organizational history of an individual 
B) describes the merits of a current employee in a specific position to be used as a benchmark for future potential recruits 
C) determines who might be eligible to fill a vacant position 
D) assesses the potential of an employee in the organization 
E) advertises a vacant position in the organization and requests applications from qualified candidates 
A) provides information about the organizational history of an individual 
B) describes the merits of a current employee in a specific position to be used as a benchmark for future potential recruits 
C) determines who might be eligible to fill a vacant position 
D) assesses the potential of an employee in the organization 
E) advertises a vacant position in the organization and requests applications from qualified candidates

Question 10

In which of the following performance appraisal methods do appraisers write down particularly good or bad events involving employees as these events occur and evaluate each employee's performance using their respective records of all documented events?

Accepted Answer

A) rating scale 
B) free-form essay 
C) forced distribution 
D) critical-form essay 
E) employee comparison 
A) rating scale 
B) free-form essay 
C) forced distribution 
D) critical-form essay 
E) employee comparison

Question 11

Which of the following entities was created by the Civil Rights Act,passed in 1964 and amended in 1972,to enforce federal laws prohibiting discrimination on the basis of race,color,religion,sex,and national origin in recruitment,hiring,firing,layoffs,and all other employment practices?

Accepted Answer

A) American Equal Rights Association 
B) United States Commission on Civil Rights 
C) Federal Labor Relations Authority 
D) Equal Employment Opportunity Commission 
E) National Labor Relations Board 
A) American Equal Rights Association 
B) United States Commission on Civil Rights 
C) Federal Labor Relations Authority 
D) Equal Employment Opportunity Commission 
E) National Labor Relations Board

Question 12

Which of the following is the first step in providing appropriate human resources for an organization?

Accepted Answer

A) selection 
B) orientation 
C) recruitment 
D) training 
E) performance appraisal 
A) selection 
B) orientation 
C) recruitment 
D) training 
E) performance appraisal

Question 13

________ attempt to describe an individual's personality dimension in such areas as emotional maturity,subjectivity,honesty,and objectivity.

Accepted Answer

A) Aptitude-interest tests 
B) Vocational interest tests 
C) Intelligence tests 
D) Personality tests 
E) Functional interest tests 
A) Aptitude-interest tests 
B) Vocational interest tests 
C) Intelligence tests 
D) Personality tests 
E) Functional interest tests

Question 14

Which of the following is a disadvantage of programmed learning as a training method?

Accepted Answer

A) Programmed learning methods do not lend themselves easily to computerization. 
B) The limited time period of programmed learning modules are disadvantageous to students who prefer to learn at their own pace. 
C) Programmed learning approaches are not conducive for encouraging students' active participation in the learning process. 
D) With programmed learning,there is no one present to answer a confused learner's questions. 
E) Students using programmed learning approaches are often slow as they go about learning at their own respective pace. 
A) Programmed learning methods do not lend themselves easily to computerization. 
B) The limited time period of programmed learning modules are disadvantageous to students who prefer to learn at their own pace. 
C) Programmed learning approaches are not conducive for encouraging students' active participation in the learning process. 
D) With programmed learning,there is no one present to answer a confused learner's questions. 
E) Students using programmed learning approaches are often slow as they go about learning at their own respective pace.

Question 15

________ for developing skills reflect a blend of job-related knowledge and experience.

Accepted Answer

A) Position rotation 
B) Overlearning 
C) Virtual teams 
D) Special project reviews 
E) Classroom techniques 
A) Position rotation 
B) Overlearning 
C) Virtual teams 
D) Special project reviews 
E) Classroom techniques

Question 16

Wikstrom's human resource inventory forms are meant to be used exclusively for filling managerial positions and cannot be used for filling nonmanagerial positions.

Accepted Answer

A) True 
 B)False

Question 17

The phrase "appropriate human resources" refers to the individuals within the organization who make a valuable contribution to management system goal attainment.

Accepted Answer

A) True 
 B)False

Question 18

The ________ is a human resource inventory record that presents a composite view of the individuals management considers significant for human resource planning.

Accepted Answer

A) management inventory card 
B) employment authorization document 
C) job analysis chart 
D) management manpower replacement chart 
E) position replacement form 
A) management inventory card 
B) employment authorization document 
C) job analysis chart 
D) management manpower replacement chart 
E) position replacement form

Question 19

Give a brief description of the sources of human resources inside an organization.

Accepted Answer

The pool of employees within the organiz

Question 20

One of the weaknesses of performance appraisals is that the emphasis is on completing paperwork rather than on critiquing individual performance.

Accepted Answer

A) True 
 B)False

Exam 12: Human Resource Management

Which of the following is the right question to ask when determining the effectiveness of the training program?

Margie has applied for a job with the Lumineer Company.She was asked "how would you handle an angry customer?" and "If you caught a coworker lying,what would you do?" These are examples of questions you would hear in ________.

The main purpose of performance appraisal is to ________.

A ________ details the characteristics of the individual who should be hired for a particular job.

A(n)________ is a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire.

Recruitment is the process of developing qualities in human resources that will enable them to be more productive and thus contribute more to organizational goal attainment.

A(n)________ consists of information about the characteristics of organization members.

What is the human resource inventory? What are the different human resource inventory records maintained by an organization?

Which of the following functions does a position replacement form perform?

In which of the following performance appraisal methods do appraisers write down particularly good or bad events involving employees as these events occur and evaluate each employee's performance using their respective records of all documented events?

Which of the following entities was created by the Civil Rights Act,passed in 1964 and amended in 1972,to enforce federal laws prohibiting discrimination on the basis of race,color,religion,sex,and national origin in recruitment,hiring,firing,layoffs,and all other employment practices?

Which of the following is the first step in providing appropriate human resources for an organization?

________ attempt to describe an individual's personality dimension in such areas as emotional maturity,subjectivity,honesty,and objectivity.

Which of the following is a disadvantage of programmed learning as a training method?

________ for developing skills reflect a blend of job-related knowledge and experience.

Wikstrom's human resource inventory forms are meant to be used exclusively for filling managerial positions and cannot be used for filling nonmanagerial positions.

The phrase "appropriate human resources" refers to the individuals within the organization who make a valuable contribution to management system goal attainment.

The ________ is a human resource inventory record that presents a composite view of the individuals management considers significant for human resource planning.

Give a brief description of the sources of human resources inside an organization.

One of the weaknesses of performance appraisals is that the emphasis is on completing paperwork rather than on critiquing individual performance.

Introducing Modern Management

Managing

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters